COMMERCIAL AQUATICS AUSTRALIA
Commercial Aquatics Australia provides aquatic solutions nationwide and is one of the largest and most experienced companies specialising in the design, construction, renovation, service, maintenance…
read moreThe Queensland Performing Arts Centre (QPAC), and qtix, QPAC’s ticketing entity, are warning the public to be cautious when purchasing tickets for events via alternative online channels.
Highlighting that reseller sites such as Viagogo, eBay and Gumtree are not authorised sales channels for tickets to events at QPAC, the venue is urging patrons to only purchase tickets from an authorised seller, otherwise they are at risk of purchasing an invalid ticket.
In a statement released today, the Brisbane venue advises “the recent emergence of online reseller channels of event/entertainment tickets is impacting ticketing agencies, the live performance industry nationally and internationally and, importantly, patrons.
“Some of these sales channels are competing for event related search engine keywords to entice consumers to their sites to purchase tickets, often at highly inflated prices and with few authentication processes to ensure the validity of tickets being sold.
“The risk for purchasers is that these reseller channels are being utilised by scammers who are potentially re-selling the same ticket/seat to several consumers, sometimes making the original purchase with a stolen credit card. This can result in tickets purchased being seized or cancelled without refund or exchange and patrons refused entry to the performance.
“QPAC is working with industry counterparts and the industry body, Live Performance Australia, in addressing relevant updates to the ticketing code of practice as well as implementing processes that educate consumers about the risks involved with purchasing tickets from a reseller or an unauthorised ticketing channel.”
QPAC recommends that the best way for patrons to protect their rights as a consumer when purchasing tickets online for all its events is to do via either the QPAC website (www.qpac.com.au) or an authorised seller.
Its statement adds “in the instance of major musicals or touring productions, authorised sellers can be confirmed by visiting the event presenter’s official website for each production.”
QPAC recommends consumers always check the terms and conditions of the sales channel from which they are purchasing a ticket for events at QPAC. If a consumer believes they have purchased an invalid ticket from an unauthorised sales channel, QPAC recommends lodging a complaint to that sales channel directly. If no response is received, and depending on the circumstances related to the ticket purchase, a consumer can contact the Australian Competition and Consumer Commission (ACCC), the Office of Fair Trading or the Police.
Images: QPAC's box office (top) and concert hall (below).
20th July 2017 - NSW GOVERNMENT MOVES TOWARDS HALTING OF TICKET BOTS
18th July 2017 - WARNING THAT RESOLD AND SCALPED COMMONWEALTH GAMES TICKETS WILL BE CANCELLED
1st July 2017 - CONSERVATION MANAGEMENT PLAN TO PROTECT QUEENSLAND CULTURAL CENTRE’S HERITAGE
22nd May 2017 - INFLATED TICKET RESALE PRICES IMPACTING CONSUMERS’ DISCRETIONARY ENTERTAINMENT SPENDING
17th May 2017 - PROMOTERS SLAM EXCLUSIVE WELLINGTON VENUES TICKET DEAL
13th May 2017 - LABOR SHADOW MINISTER SLAMS GOOGLE AND VIAGOGO OVER SALES OF FAKE CONCERT TICKETS
4th May 2017 - LIVE PERFORMANCE AUSTRALIA CALLS FOR FEDERAL GOVERNMENT TO ‘STOP THE BOTS’
19th April 2017 - QPAC AND THE ROYAL BALLET TAKE DANCE INTO THE COMMUNITY
22nd March 2017 - SENATE PASSES RESOLUTION CALLING FOR REFORM OF LAWS AGAINST TICKET SCALPING
8th March 2017 - CHOICE MAGAZINE ACCUSES TICKET RESALE SITES OF MISLEADING FANS
23rd February 2017 - TICKET RESELLER VIAGOGO HIT BY MULTIPLE SPANISH LEGAL ACTIONS
29th December 2016 - TICKETMASTER ACCUSED OF FACILITATING SCALPING AT BIG BASH LEAGUE GABBA SELLOUT
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