Latest News

Back to Latest News back

 

Choice Magazine accuses ticket resale sites of misleading fans

Choice Magazine accuses ticket resale sites of misleading fans
March 8, 2017

Choice Magazine has lodged a complaint against the Ticketmaster Resale and Viagogo ticketing websites, alleging misleading and deceptive conduct.

As reported by the ABC, the complaint to the Australian Competition and Consumer Commission (ACCC) names the Swiss-based reseller Viagogo, and the Australian site Ticketmaster Resale, owned by Ticketmaster Australasia.

While both sites claim to offer fans a means of disposing of unwanted tickets to music and sporting events they are also used by scalpers to offer tickets to sold-out events at hugely inflated prices.

Choice Magazine spokesman Tom Godfrey told the ABC “we found Ticketmaster Resale listed VIP tickets to Justin Bieber's concert at Suncorp Stadium in Brisbane for $2,555, a 374% mark up on the face value of $539.”

The ABC has confirmed Frontier Touring, which is promoting Midnight Oil's 2017 reunion tour, is also preparing a submission to the ACCC focusing on what it called "misleading sales tactics and language" used by some resale sites.

Last week, Midnight Oil fans were outraged when the band's tour sold out on Ticketmaster in minutes - only for those tickets to appear soon after on resale sites at hugely inflated prices.

They were even angrier when one of those sites was Ticketmaster's subsidiary, Ticketmaster Resale, leading some fans to accuse the company itself of scalping.

Apart from high prices, the Australian Consumers Association's magazine investigation found purchasing tickets through Ticketmaster Resale could leave consumers holding a cancelled ticket or hit with a large fine.

In 2012, Choice named Ticketmaster in a shortlist of eight of Australia's 'shonkiest' goods and services. 

Click here to read Choice Magazine's report Stopped at the gate.

1st March 2017 - TICKETMASTER RESALE WEBSITE SLAMMED AFTER MIDNIGHT OIL SELL OUT

27th February 2017 - TRANSPORT DISPUTE MARS PREPARATIONS FOR ADELE’S UPCOMING BRISBANE CONCERTS 

24th February 2017 - TICKETMASTER’S MARIA O’CONNOR NAMED FEMALE CHIEF EXECUTIVE OF THE YEAR

23rd February 2017 - TICKET RESELLER VIAGOGO HIT BY MULTIPLE SPANISH LEGAL ACTIONS

29th December 2016 - TICKETMASTER ACCUSED OF FACILITATING SCALPING AT BIG BASH LEAGUE GABBA SELLOUT 

22nd November 2016 - TICKETEK AND TICKETMASTER RESPOND TO MASSIVE DEMAND FOR ADELE TOUR TICKETS

24th September 2016 - GROWING USE OF BOTS FOR HOT SPORT AND ENTERTAINMENT TICKETS REIGNITE SCALPING DEBATE 

31st October 2012 - TICKETEK AND TICKETMASTER LISTED AMONG AUSTRALIA’S ‘SHONKIEST’ PRODUCTS 


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

Polin Waterparks

Polin was founded in Istanbul in 1976, and has since grown into a leading company in the waterparks industry. Today Polin is one of the world leaders in the design, production, and installation of…

read more

Aquatics / Attractions / Play / Waterparks

 
 

AUSTRALIAN WATERSLIDES AND LEISURE

A leading designer and manufacturer of innovative waterslides and attractions, Australian Waterslides and Leisure (AWL) is also able to advise clients in the areas of concept and design, feasibility…

read more

Aquatics / Attractions / Play / Waterparks

 
 

APT Asia Pacific Pty Ltd

APT (Advanced Polymer Technology) is the leading global manufacturer of polyurethane-based materials, acrylic coatings and synthetic turf products for sporting and recreational applications. From…

read more

Environment / Sport / Surfaces / Technology

 
 

iDwala Pty Ltd

iDwala is the Community Sports Surface Specialist offering the highest quality designs and technical expertise to Councils, Schools and Sporting Clubs looking to create sporting…

read more

Consultants / Design / Recreation / Sport / Surfaces

 
 

CENTAMAN

Centaman has been a market leader in Enterprise Software Solutions for the leisure and recreation industry and both profit and not-for-profit attractions since 1991. It offers a wide range of software…

read more

Access / Billing / Fitness / Technology / Ticketing

 
 

Sportybots

We are the leading providers of kids fun multi-sports programs for Sport and Recreation Centres. Programs cover twelve common sports as well as Gross Motor Skill Development and suit children from as…

read more

Fitness / Play / Recreation / Sport / Wellness

 
 

Hadley/Series Australia Pty Ltd

Hadley Australia and Series Australia Pty Ltd are the leading quality theatre chair manufacturers in the southern hemisphere. The businesses work closely with architects, interior designers and…

read more

Arts / Culture / Design / Entertainment / Venues

 
 

Fun Wheels Pty Ltd

Fun Wheels Pty Ltd are the premium dealer in Australasia for the Dutch company BERG’s commercial and domestic products. Our flagship product is their revolutionary pedal go-kart – the…

read more

Attractions / Tourism / Venues

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business