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Live Performance Australia backs consumers getting better information on ticket resales

Live Performance Australia backs consumers getting better information on ticket resales
February 17, 2020

Better information for consumers is crucial to helping them make informed choices when using ticket resale services according to Live Performance Australia (LPA).

LPA has welcomed the introduction of an Information Standard for ticket resales which is currently under consultation by the Federal Department of the Treasury. The Information Standard will require ticket resale websites to disclose the face value of tickets, and to disclose the fact that the website is not a primary ticket seller.

More than 26 million tickets were sold for live performance events in Australia during 2018. While there is limited data about the extent of ticket reselling, unscrupulous resellers and scalpers are the scourge of the industry causing detriment to consumers, artists and producers.

LPA Chief Executive, Evelyn Richardson explained “better informed consumers are the first line of defence against dodgy online ticket resellers.

“Too many fans have fallen victim to shonky online reselling sites, and the proposed Information Standard is an important step in tackling the problem at source.

“Our Members support an Information Standard that provides consumers with timely and clear access to accurate information about what they are buying and the source of their tickets.

“This includes highlighting they are buying from a ticket reseller and not the authorised ticket seller.”

Advising that LPA had made a number of suggestions in its submission to clarify and improve some of the technical aspects of the proposed Information Standard, but overall endorsed the proposal, Richardson stated “the Information Standard will be just one tool in the battle against scalpers and shonky resellers. It will need to be backed up by effective compliance and enforcement by our state and territory consumer agencies.

“The new standard will need to be observed by those who operate resale sites in our market, including Viagogo which has previously been the subject of action by the ACCC over their misleading practices.”

Fan image courtesy of Ticketek.

Related Articles

15th February 2020 - Landmark UK legal case sees ticketing fraudsters convicted

14th February 2020 - AFL and Ticketmaster move to scrap ticket booking fees at Melbourne’s Marvel Stadium

20th December 2019 - Melbourne Comedy Festival ticket resales prompts ‘don’t trust Viagogo’ advice

16th December 2019 - Live Performance Australia says industry is waiting for Viagogo to communicate

6th December 2019 - Fans warned over fake tickets as hundreds turned away from Elton John’s Adelaide concerts

4th December 2019 - Live Performance Australia seeks answers from Google as Viagogo advertising returns

25th November 2019 - Viagogo acquires rival ticket reseller StubHub in US$4 billion deal

30th October 2019 - South Australian Government ticket resale crackdown sees four people fined

13th October 2019 - Adelaide Festival Centre executive fights back against online ticket scalpers and reseller sites

8th October 2019 - Google ban sees decline in Viagogo business activity

7th October 2019 - Schedule released for Ticketing Professionals Australia Conference

4th October 2019 - Court decision allows New Zealand Commerce Commission to continue Viagogo legal action

3rd September 2019 - Tixel unites music industry against ticket fraud

30th July 2019 - Ticketmaster to introduce new anti-ticket scalping technology in Australia

19th July 2019 - New Zealand Rugby cancels 700 ‘fraudulent’ All Blacks tickets after Ticketek intervention

19th July 2019 - Live Performance Australia applauds Google decision to ban Viagogo

18th April 2019 - Federal Court finds Viagogo guilty of misleading consumers

5th April 2019 - Viagogo executives lobby Federal MPs against ticket resale restrictions

20th March 2019 - UK MPs call for Viagogo boycott and changes to ticket scalping laws

12th March 2019 - Viagogo blamed as 200 refused entry to Dunedin concert

11th February 2019 - Concert promoter Michael Chugg says Viagogo is ‘out of control ... f**king thieves’


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