Latest News

Back to Latest News back


Viagogo executives lobby Federal MPs against ticket resale restrictions

Viagogo executives lobby Federal MPs against ticket resale restrictions
April 5, 2019

Executives from controversial ticket reseller Viagogo have been in Australia this week, meeting with politicians in Canberra to lobby against potential ticket resale legislation.

The controversial Swiss-based reseller has been attempting to engage with politicians to explain its business model, concerned about Labor proposal’s to restrict the resale market.

The ticketing firm’s Cris Miller - described variously as its Chief Executive, Managing Director and Head of Business Development - reportedly met with Federal MPs, telling the Australian Financial Review “it’s important that I spend time communicating with the different (politicians) and answer questions and it’s really going quite well.”

Speaking to media, Miller denied the company trades on consumer ignorance and asserted that just 1% of customers encounter problems.

Despite numerous complaints from consumers, Miller claimed “every single page on the site outlines that we're actually a marketplace, we've made that very clear on the top of each page.”

In a statement to Australasian Leisure Management, Viagogo advised “during his most recent visit to Australia, Viagogo executive Cris Miller had very productive meetings with politicians, policy-makers and members of the media to discuss and answer questions regarding the secondary ticket market and the role of the Viagogo platform in connecting ticket sellers and buyers. This was an important step in helping to raise awareness of how Viagogo makes it possible for hundreds of thousands of people to access tickets to concerts, games and other events that otherwise would not be accessible to the general public.”

The statement did not identify with whom Miller met.

In 2017, the Australian Consumer and Competition Commission took the company to court, alleging it failed to disclose "significant and unavoidable" booking fees upfront and misled consumers about the scarcity of tickets, using pop-ups claiming events were about to sell out.

Miller said the company has added disclaimers and updated its website in an attempt to address the regulator's concerns, adding “we do provide a clear understanding of all the fees that are within the transaction prior to any customer actually purchasing the tickets and so we make it very, very clear about how much they're going to be spending.
With numerous customer complaints against Viagogo both in Australia and internationally, a number of countries are taking action against the company.

In March, New Zealand Prime Minister Jacinda Ardern advised that her Government is to take measures to ban ticket scalping while leading music promoter Michael Gudinski, who founded Mushroom Records and Frontier Touring, has been a vocal critic of Viagogo.

Gudinski promoted the tour of British musician Ed Sheeran, who is just one of the international artists who has banned tickets purchased through Viagogo from entering his shows.

In response, Miller said event organisers "spread propaganda" and use "scare tactics", adding “just because an artist says the tickets aren't going to be valid doesn't mean that that's necessarily the case, they're doing that primarily for competitive reasons."

Gudinski denied competition was the driver and said he was angry about fans being sold tickets that were invalid when they turned up to the venue, stating “there's got to be a fair way of fans being able to get rid of a ticket, if there's a family death, a family problem, it's a flood, there's something, but Viagogo is certainly the answer to nothing.”

Labor has proposed a cap on the price of resold tickets, at no more than 10% above their original price.

Giving Viagogo’s perspective on this, Miller claimed “we understand the spirit behind what the proposition is, but I think from our experience, whether it be in the US, the UK or other territories, price caps generally don't work.

"What you'll see is customers will actually go elsewhere, they'll go back to the streets, they'll go to other online forums such as Facebook Marketplace, Twitter."

Several state governments have introduced anti-scalping laws, including Western Australia and Victoria.

Australasian Leisure Management has asked Viagogo for details about Miller's visit.

Image: Cris Miller interviewed in Sydney this week. Courtesy of

Article updated with statement from Viagogo. 10th April 2019.

Related Articles

20th March 2019 - UK MPs call for Viagogo boycott and changes to ticket scalping laws

12th March 2019 - Viagogo blamed as 200 refused entry to Dunedin concert

4th March 2019 - New Zealand Government to legislate on ticket scalping

11th February 2019 - Concert promoter Michael Chugg says Viagogo is ‘out of control ... f***ing thieves’

6th February 2019 - Commerce Commission describes Viagogo as a ‘marketplace for scalpers and fraudsters’ in Auckland High Court

11th January 2019 - ACCC warns against social media ticket scams for sold-out concert tickets

12th September 2018 - Viagogo responds to calls for Google AdWords service to reject its resales

5th June 2018 - FIFA makes criminal complaint against ticket reseller Viagogo

30th May 2018 - Ed Sheeran’s strong stance against ticket scalpers has global impact

28th August 2017 - ACCC commences legal action against ticket reseller Viagogo

6th September 2017 - AFL urges fans to avoid making Finals series ticket purchases through Viagogo

5th October 2017 - Choice names Viagogo among Australia’s shonkiest products of 2017

13th May 2017 - Labor shadow minister slams Google and Viagogo over sales of fake concert tickets

23rd February 2017 - Ticket reseller Viagogo hit by multiple Spanish legal actions

1st May 2016 - Frontier Touring issues Facebook warning on ticket scalping and unauthorised resellers

Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.


supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all


We are the leading providers of kids fun multi-sports programs for Sport and Recreation Centres. Programs cover twelve common sports as well as Gross Motor Skill Development and suit children from as…

read more

Fitness / Play / Recreation / Sport / Wellness



Solarwise NSW / Dolphin Tech were the first and are the largest Dolphin dealer in NSW with a full service facility and full range of spare parts "on the shelf". We also provide on site…

read more

Aquatics / Venues



Regupol Australia Pty Ltd offers a comprehensive range of recycled rubber fitness and leisure flooring surfaces. Their range of products include everroll rubber flooring, Regupol elastic…

read more

Fitness / Recreation / Safety / Surfaces



iEDM integrate Design, Engineering and Delivery Management services to convert existing spaces into exciting new entertainment venues. Our team consists of highly qualified professionals with diverse…

read more

Consultants / Design



Established in 1994, Ceramic Solutions has excelled at the supply and installation of swimming pool tiles and equipment for the pool and leisure industry, with a focus on the needs of end-users. …

read more

Aquatics / Design / Surfaces / Venues


Fitness On Demand

Fitness On Demand™ is a market-leading developer of virtual group fitness products. Our innovative video delivery systems offer robust content and a simple-to-use, comprehensive web app. Fitness…

read more

Fitness / Technology / Wellness


Altitude Training Systems

Also at 3 Squill Place, Arndell Park NSW 2148 ATS are global leaders in altitude training and research. From mask systems and inflatable tents to simulated altitude facilities, we help…

read more

Fitness / Sport / Technology



AAC ID Solutions is a leading supplier of identification access wristbands, barcoded wristband tickets, lanyards, membership products and RFID solutions for events and venues, working with thousands…

read more

Access / Marketing / Safety / Ticketing


get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business