Established in 1994, Ceramic Solutions has excelled at the supply and installation of swimming pool tiles and equipment for the pool and leisure industry, with a focus on the needs of end-users. …read more
Ticketek introduces automation to manage demand for ‘hot shows’
Increasing used of cloud and automation technology by entertainment group TEG has allowed its ticketing arm, Ticketek, to handle the high demand for ‘hot shows’ without crashing.
TEG Enterprise Architect Tane Oakes recently explained to ZDNet how large events push Ticketek’s infrastructure to its limits, advising that traffic goes from “basically zero to 300,000” in under a minute when tickets for in-demand acts and sporting events go on sale.
Oakes explained how TEG went through a process of re-platforming its system to allow for everything to be run with “great parallelism”, commenting “we were running into a data centre and we would have to run our environment as if we were having those hot shows seven days of the week, 24 hours a day – that was costly and doesn’t make sense.”
TEG moved to change how it ran its business internally, deciding to introduce an automated process for scheduling and delivery of its hot shows, something that was previously done manually and often in Excel.
As reported by TheTicketingBusiness, under the new system, users submit a request to schedule a hot show through Atlassian’s Jira Service Desk, which the company already uses.
Oakes added “once it’s been approved, it then hits API Gateway to actually then schedule that hot show into a Dynamo DB database, and then we have Lambda coming and checking using CloudWatch scheduled events to say every minute, ‘Do I have any hot shows that I need to procure’ and then when it finds it, it then hits Service Catalog to actually go and run out the products and spin everything all up.
“When you work between IT and business, one of the things that’s not great is just to keep giving the business different tools, swapping in and out what they’re trying to do, and having five or six different applications to try to do the same things — they use Jira for everything else for the planning and management of the hot show, now we’re just extending that to drive what they’re doing from an IT perspective.”
Oakes said the approval process now sits outside of IT, concluding “what it’s doing is putting a workflow process into driving Service Catalog provisioning of IT services.”
21st December 2018 - Ticketek introduces Google Pay Payments API
16th November 2018 - Ticketek Marketplace offers ethical ticket exchange for Australian consumers
10th September 2018 - TEG makes new Head of Commercial appointment
30th August 2018 - AFL to stagger Finals ticket sales after website crash
1st August 2018 - MCC announces extended Ticketek partnership at MCG
25th July 2018 - TEG Rewards rebrands as TEG Insights
3rd July 2018 - Ticketek partners with ECAL’s ‘Sync to Calendar’ technology
16th May 2018 - Ticketek launches new Event Finder Chatbot
26th October 2017 - Australian Open ‘Ticket Finder’ Facebook bot outsells Ticketek website
13th September 2017 - Ticketek looks to enhance customer experiences through technology
6th September 2017 - TEG Analytics and TEG Rewards shine light on growth in eSports
11th July 2017 - TEG appoints new Data, Digital and Technology Managing Director
Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?
The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.
However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.
Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.
Subscriptions cost just $90 a year.
Click here to subscribe.
The Complete Guide to Leisure Industry Products & Services.
INTRODUCTION Abel Sports is Australia’s leading manufacturer and suppliers of Goal Posts, sports ground safety netting systems and coaches boxes for Stadiums ,Sports Clubs, Councils and…read more
Quayclean are a national cleaning and waste services partner with proven results in the understanding and delivery of cleaning needs and challenges faced by facilities including; major venues and…read more
At EventPro Software, we are proudly different from our industry competitors. We have a development-driven culture and 20 years’ experience in event, venue, and catering management software,…read more
Summit Fitness Equipment is now part of NovoFit - see www.ausleisure.com.au/suppliers/novofit/read more
Gladstone Health & Leisure (Gladstone MRM Pty Ltd Australia) is a leading supplier of leisure management and fitness software and is endorsed by leading health and fitness professionals and…read more
TJS Services is a leading national facility services provider. We deliver quality cleaning, maintenance, construction and facility management services to over 1,500 sites Australia wide. Our…read more
get listed with our suppliers directory
Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!