Latest News

Back to Latest News back

 

Ticketek launches new Event Finder Chatbot

Ticketek launches new Event Finder Chatbot
May 16, 2018

Ticketek has launched a new Chatbot that allows customers to browse featured events, discover events based on date and price range, complete a transaction without leaving the Facebook Messenger environment, receive event alerts through push notifications and get customer support through filtering our most frequently asked questions and categories.

With more than 13 million Australians using Facebook Messenger each month and Ticketek having a membership and social media audience of more than 10 million, the entertainment and ticketing company partnered with Facebook and Social House Media to bring this new event discovery channel to life.

Advising that the Chatbot is the latest innovation under the Ticketek Ignition™ program, Geoff Jones, Chief Executive of Ticketek parent company TEG, advises “Ticketek Ignition™ opens our internal network and systems to enable multiple ticket purchasing experiences across multiple platforms and partner systems.

“The Chatbot development is enabled by our real-time content APIs, which put Ticketek at the leading edge of customer engagement and multi-channel integration.

“Best of all, the Chatbot has come from a great collaboration with Facebook and Social House Media, on the back of consultation with our venue and event partners.”

Ticketek’s first foray into this rapidly-evolving space was for the 2018 Australian Open where real-time APIs successfully powered the Australian Open Ticket Finder Messenger Bot.

Jones added “with the Ticketek Chatbot it has never been easier to find, save and inquire about the latest events in Australian sports and entertainment.

“This will offer a seamless customer experience and a new way to explore ticketing options.”

The Ticketek Chatbot will act as a marketing and customer support platform, delivering a seamless customer experience and path to purchase through Facebook Messenger.

Powered through Ticketek Ignition™ real-time APIs, the Chatbot is comprised of pre-programmed questions and responses that customers directly select.

The Chatbot creates a streamlined path that links customers to event and transaction pages in order to purchase tickets. However, purchasing through Messenger does not skip the queue for popular events. 

26th October 2017 - AUSTRALIAN OPEN ‘TICKET FINDER’ FACEBOOK BOT OUTSELLS TICKETEK WEBSITE

13th September 2017 - TICKETEK LOOKS TO ENHANCE CUSTOMER EXPERIENCES THROUGH TECHNOLOGY 

2nd September 2017 - BRISBANE POWERHOUSE JOINS TICKETEK NETWORK

14th August 2017 - TEG MAKES MANAGING DIRECTOR APPOINTMENTS FOR ASIAN AND NEW ZEALAND OPERATIONS

9th August 2017 - TEG AND HAVAS SPORTS & ENTERTAINMENT PARTNER TO CONNECT BRANDS WITH CONSUMER PASSION POINTS

11th July 2017 - TEG APPOINTS NEW DATA, DIGITAL AND TECHNOLOGY MANAGING DIRECTOR 

22nd November 2015 - TICKETEK USES NEW DATA MANAGEMENT PLATFORM TO TARGET AUDIENCES

19th January 2015 - TICKETEK INTRODUCES WORLD FIRST DYNAMIC MOBILE TICKET AT AUSTRALIAN OPEN

Share your news. If you have industry news that you’d like us to include in Australasian Leisure Management, or if you have any ideas of new industry topics that you’d like us to focus on, then please just contact us at leisure@ausleisure.com.au with details. We rely on industry contributions, and remember, our content is not paid for advertorial.


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

 

LIFE FLOOR (Aus & NZ)

Our team believes floors should be beautiful, comfortable, and engineered for safety, even when wet. Life Floor tiles meet six unique performance based standards: slip-resistance, impact absorption,…

read more

Aquatics / Play / Recreation / Safety / Surfaces

 
 

ICP

ICP is an Australian-based company focused on indoor climbing. ICP will manage your project from initial design to completion and beyond, whether you're building an international-level climbing…

read more

Attractions / Fitness / Recreation

 
 

Tim Batt Water Solutions

Tim Batt Water Solutions are at the very forefront of the commercial aquatic business in Australia, with over 30 years specific experience supplying and installing chemical control and dosing…

read more

Aquatics / Environment / Recreation / Technology / Venues

 
 

XBODY Australia Pty Ltd

PROVEN BUSINESS CONCEPTS WITH XBODY XBody’s goal is to see you and your EMS business succeed. That is why we don’t just sell equipment, we provide know-how, expert knowledge,…

read more

Fitness / Technology / Wellness

 
 

Sportybots

We are the leading providers of kids fun multi-sports programs for Sport and Recreation Centres. Programs cover twelve common sports as well as Gross Motor Skill Development and suit children from as…

read more

Fitness / Play / Recreation / Sport / Wellness

 
 

APT Asia Pacific Pty Ltd

APT (Advanced Polymer Technology) is the leading global manufacturer of polyurethane-based materials, acrylic coatings and synthetic turf products for sporting and recreational applications. From…

read more

Environment / Sport / Surfaces / Technology

 
 

METRA Australia

With industry leading solutions in design and durability you can improve your facilities with our access control operations, payment systems and flexible personal locker storage solutions. Your…

read more

Aquatics / Attractions / Fitness / Recreation / Security

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business