A leading designer and manufacturer of innovative waterslides and attractions, Australian Waterslides and Leisure (AWL) is also able to advise clients in the areas of concept and design, feasibility…read more
Viagogo claims desire to meet with New Zealand’s Commerce Commission
Viagogo has accused New Zealand’s Commerce Commission of ignoring its attempts to settle legal action over its operations in the country.
The controversial ticketing firm’s US-based Managing Director Cris Miller, last week told the Stuff news site that the Commission had not responded to Viagogo regarding its requests to settle outstanding legal action.
In April, the country’s competition regulator was given approval to appeal a Court decision from February that ruled against issuing an injunction against Viagogo. The High Court in Auckland ruled that the controversial ticketing site had not been formally served notice, meaning the injunction request was lost.
The Commission had argued that Viagogo was a resale site and not an official ticket seller, that it made misleading claims about the availability of tickets as well as advertising incorrect pricing for tickets.
It was not seeking to stop the Swiss-headquartered Viagogo from reselling tickets to New Zealanders, but to alter its wording that it claims breaches the Fair Trading Act.
With the Commerce Commission not having not previously been able to convince the Courts it has jurisdiction over a foreign company which operates online, Miller advised “we have attempted to settle with them, twice, to go through what their concerns are. We’ve made changes based off of what they requested, but haven’t had any dialogue with them.
“The opportunity of sitting down with the Commerce Commission is something we’re interested in doing.”
Miller did not indicate if he had, or was intending to, visit New Zealand, although he is understood to have visited Australia in April this year, reportedly to lobby Federal politicians not to introduce anti-scalping legislation.
However, no records appear to exist of any such meetings.
Responding to the indication that Miller wanted to meet, the Commerce Commission advised in a statement that it “had no prior knowledge of the Viagogo representative’s visit to New Zealand and we have not had a request to meet.
“If Viagogo wished to ‘sit down’ with us we would have been happy to do so.”
The Commission denied it had not engaged with Viagogo, adding “we have had discussions with Viagogo about our case and Viagogo has offered to make some changes to its website. As yet we do not feel those changes are sufficient to resolve our concerns.
“Viagogo instructed counsel to attend the hearing only for the purpose of telling the Court that it does not submit to the New Zealand courts’ jurisdiction.”
An investigation by Scottish newspaper the Daily Record has revealed that ticket-scalpers are responsible for almost 90% of ticket listings on Viagogo.
Published today, the report looked at 25 major upcoming gigs at Scotland’s biggest venue, the 13,000-capacity SSE Hydro, and found that official traders offered 2,030 passes, or 89 per cent, out of a total 2,277, while only 247 were listed by fans.
It found that 119 different scalpers were posting tickets on Viagogo, with only 13 of them registered in Scotland. 80 came from elsewhere in the UK, while the other 26 were registered outside the UK in Dubai, the Ukraine and the USA.
After a long-running and on-going battle with the UK's Competition and Markets Authority (CMA), Viagogo now requires each seller to list an address or phone number. However, the Daily Record found that the controversial ticketing resale site only provides customers with this information towards the end of the sales process, after customers have entered card details.
It also noted that many of the addresses were for PO Boxes or used trading names that do not correspond with any UK-listed companies.
Lower image: Cris Miller during his recent visit to Sydney.
18th April 2019 - Federal Court finds Viagogo guilty of misleading consumers
20th March 2019 - UK MPs call for Viagogo boycott and changes to ticket scalping laws
12th March 2019 - Viagogo blamed as 200 refused entry to Dunedin concert
4th March 2019 - New Zealand Government to legislate on ticket scalping
19th February 2019 - New Zealand High Court Judge rejects Commerce Commission injunction against Viagogo
11th February 2019 - Concert promoter Michael Chugg says Viagogo is ‘out of control ... f***ing thieves’
8th December 2018 - Viagogo agrees to UK competition authority demands on ticket resales
15th August 2018 - New Zealand Commerce Commission begins court action against Viagogo
Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?
The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.
However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.
Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.
Subscriptions cost just $90 a year.
Click here to subscribe.
The Complete Guide to Leisure Industry Products & Services.
The Jump Pad is a safe, flat inflatable made in a variety of sizes which can be used indoor or outdoor. From 3mx3m up to a whopping 9mx21m. Markets include Indoor and outdoor playgrounds, schools,…read more
Playrope Aqua-Fun, are the Australian & New Zealand exclusive distributors for Vortex Aquatic Structures International, the world leader in aquatic playgrounds and urban water landscapes.…read more
Digonex is a leading provider of customised dynamic pricing solutions to clients in arts and entertainment, sport, attractions, cultural institutions and retail sectors. Digonex’s technology is…read more
Gladstone Health & Leisure (Gladstone MRM Pty Ltd Australia) is a leading supplier of leisure management and fitness software and is endorsed by leading health and fitness professionals and…read more
Activating skyscapes for tourism, art, leisure and living TouchCloud Global (TCg) is a highly specialised international consultancy, broker and principal, devoted solely to activating and energising…read more
get listed with our suppliers directory
Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!