Latest News

Back to Latest News back

 

New Zealand Commerce Commission begins court action against Viagogo

New Zealand Commerce Commission begins court action against Viagogo
August 15, 2018

The New Zealand Commerce Commission is taking online ticket reseller Viagogo to court claiming it operates in breach of the nation’s Fair Trading Act.

The Commission is arguing that while Viagogo states it is an official seller it is actually a resale site. It also contends that it has made misleading claims about the availability of tickets, and advertised incorrect pricing for tickets.

The Commission is aiming to get declarations that Viagogo has breached the Act and an injunction stopping it from committing further breaches.

According to RadioNZ, the Commission has received more than 400 complaints against the Switzerland-based resale platform, mainly concerning the selling of fake tickets.

After its own investigation into the ticket resale market in 2017 found evidence of misleading sales tactics, Consumer NZ Chief Executive Sue Chetwin said she was pleased the Commission was taking action against the Switzerland-based reseller.

Chetwin stated “consumers are being duped by Viagogo’s sales practices. Many purchasers who end up on the site don’t know they’re dealing with a reseller. They’re pressured to buy by claims tickets are in high demand and selling fast when that may be far from the case.

“Their practices are ruthless and possibly fraudulent, so we think it’s great,” she said.

Describing the company as “devious”, Chetwin added “Google has said they’re not allowed to call themselves an official ticketing site, but if you search any event or sports game - they come up so you think you’re buying through a ticketing site.

“They are very shadowy and difficult to deal with - we’ve never been able to get hold of them … they don’t have those sort of activities because they’re trying to be an honest business.”

However, Chetwin fears that even it the Commission wins it may not stop Viagogo from trading in New Zealand, although it would make it harder for consumers to be ripped off by them.

Chetwin concluded “what it will do is make them trade more honestly so that when they have the price of a ticket – then that will actually be the price you pay for it and they will have to show that they’ve got real tickets – as opposed to fraudulent tickets or children’s tickets masquerading as adult tickets.

“I think this will give consumers reassurance that if they buy tickets through Viagogo they’ll be able to get into the event and they’re paying the price which they saw advertised on the site.”

Unclear pricing and hidden fees also resulted in consumers paying significant mark-ups on tickets. In one case, a consumer was charged $445 by Viagogo for a ticket that had a face value of just $59, a 654% mark-up.

Regulators in other countries have already taken action against Viagogo. Last year, the Australian Competition and Consumer Commission announced it was prosecuting Viagogo, alleging the company had misled consumers.

Related Articles

8th August 2018 - New Zealand Rugby calls meeting to help fans tackle ticket resellers

17th March 2018 - Commerce Commission issues warning over buying event tickets through Viagogo

23rd November 2017 - Google updates AdWords policy to restrict online ticket scalpers

5th October 2017 - Choice names Viagogo among Australia’s shonkiest products of 2017

1st September 2017 - Google urged to block online resellers who dupe ticket buyers

28th August 2017 - ACCC commences legal action against ticket reseller Viagogo

22nd May 2017 - Inflated ticket resale prices impacting consumers’ discretionary entertainment spending

30th August 2017 - Consumer NZ calls for clampdown on ticket resellers

20th April 2017 - Consumer NZ investigates ticket resellers

23rd February 2017 - Ticket reseller Viagogo hit by multiple Spanish legal actions

13th January 2017 - Southlanders warned about overseas ticketing websites

24th September 2016 - Growing use of bots for hot sport and entertainment tickets reignite scalping debate

30th August 2016 - Baycourt warns against online ticket scalpers


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

Crystal Pools

Crystal Pools has a solid history of performance on a wide variety of government and commercial projects and is the name behind many of Australia’s most innovative and ambitious aquatic…

read more

Aquatics / Design

 
 

SeatGeek Asia Pacific

SeatGeek is a search engine and mobile-focused ticket marketplace that allows fans to buy and sell tickets for live events. As of August 2018, SeatGeek has exited the Australian, New…

read more

Entertainment / Sport / Technology / Ticketing / Venues

 
 

Vticket

Vticket Pty Ltd is the Australian and New Zealand distributor for Gateway Ticketing Systems Inc., the world leader in high-speed access control, admission control and ticketing software for the…

read more

Attractions / Security / Technology / Ticketing / Venues

 
 

SLE WORLDWIDE AUSTRALIA PTY LTD

SLE Worldwide Australia is a Managing General Underwriter specialising in insuring risks in the world of Sports, Leisure and Entertainment. Be it relaxing, playing, organising or watching sports,…

read more

Insurance / Venues

 
 

Pico Play

Pico is a global leader in Total Brand Activation. We specialise in engaging people, creating experiences and activating brands. Leveraging a track record in experience design that spans half a…

read more

Attractions / Consultants / Design / Recreation / Venues

 
 

Hadley/Series Australia Pty Ltd

Hadley Australia and Series Australia Pty Ltd are the leading quality theatre chair manufacturers in the southern hemisphere. The businesses work closely with architects, interior designers and…

read more

Arts / Culture / Design / Entertainment / Venues

 
 

Aquaspin

AQUASPIN™ - Aqua Cycling Aquaspin™’s sessions have been specially designed by our Master Trainer to be challenging yet fun group cycling sessions. Each session is tailored to…

read more

Aquatics / Fitness / Recreation / Wellness

 
 

Smart Connection Consultancy

Smart Connection Consultancy is a boutique sport and recreation consultancy who has become one of Australia’s leading advocates for the use of synthetic sports surfaces as a vehicle to grow…

read more

Consultants / Recreation / Sport / Surfaces

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business