Exerp
Exerp is a global IT specialist in member management software for the fitness and leisure industry. By focusing on the needs of large enterprises, where streamlining, control and scalability are…
read moreWith COVID-19 restrictions being relaxed across several countries, GlobalData - a leading data and analytics company – advises contactless technologies such as disinfectant robots, biometric check-in at airports and keyless hotel entry are proving to be a game changer for the tourism industry.
GlobalData Disruptive Tech Analyst, Sneha Nigade explains “the COVID-19 pandemic became a wakeup call for the travel and tourism industry to accelerate investments in contactless technologies like biometric check-in at airports and keyless hotel entry, which significantly reduce potential risks associated with physical touchpoints.
“Contactless technologies are empowering enterprises to recover from the COVID-19 crisis by digitising the end-to-end journey for travellers. However, biometric technologies raise concerns around personal data being collected and shared, which heightens security risks in the future. The future of travel in the post-COVID-19 world will be increasingly contactless to advocate safety, not only for passengers but also employees in the industry.”
The Innovation Explorer database of GlobalData’s Disruptor Intelligence Centre reveals how travel and tourism companies are using contactless technologies to ensure the safety and wellbeing of passengers, especially in transportation and lodging.
Biometric boardinDisinfection robots
Hong eijing Capital International Airport has partnered with Swiss tech company SITA to automate entire passenger journey using biometric technologies. From the airport check-in and bag drop to security clearance and final boarding, passengers can just walk through the designated lanes equipped with facial recognition systems.
Contactless check-in
Singapore’s Changi Airport has deployed contactless kiosks to automate the check-in process for passengers. The kiosks are integrated with infrared proximity sensors, which can identify the motion of a passenger’s finger as they point towards the options on the screen.
Contactless elevators
Abu Dhabi International Airport has partnered with UAE tech startup Meta Touch to install touchless elevator panel technology. The control panel, installed in 53 elevators at the airport, can be controlled by gestures, allowing people to command an elevator without physically pressing any buttons.
Contactless hospitality
Dutch hotel chain citizenM has launched a smart mobile application to offer customers contactless stays at its hotels. The app helps guests to check-in and out digitally. Guests can also control lights, blinds and temperature inside their rooms using a smartphone.
Disinfection robots
Hong Kong International Airport has deployed intelligent sterilisation robot to rapidly disininfect passenger facilities and public areas. The autonomous robot, equipped with ultraviolet lights and an air sterilizer, can sterilize its surroundings in 10 minutes with 99.99% accuracy.
Other key use cases of contactless technologies promoting safety in the industry include thermal screening, automated hand sanitizers, mobile apps enabling touchless entry to tourist destinations and contactless payments.
Image top: Facial recognition entry management
28th April 2020 - GlobalData warns China’s tourism industry of encouraging premature mass tourism
27th April 2020 - GlobalData suggests potential damage to China’s tourism brand image
21st April 2020 - GlobalData predicts short term boost for Australian domestic tourism
15th February 2020 - GlobalData considers the impact of Coronavirus on South East Asian tourism
23rd April 2013 - Biometrics enhance Locker Room Security
19th February 2020 - Ticketek introduces contactless tickets at Central Coast Stadium
6th November 2019 - Suncorp Stadium’s contactless tickets a hit with fans
22nd May 2019 - Ticketek to launch contactless tickets on iPhone and Apple Watch at Suncorp Stadium
10th August 2020 - Resorts World Sentosa uses facial recognition for access at Universal Studios Singapore
21st October 2019 - New Universal Studios in Beijing to use facial recognition for guest access
23rd August 2019 - England’s Manchester City warned against using facial recognition on fans
5th June 2019 - Privacy Commissioner questions use of facial recognition technology at Queensland stadiums
14th December 2018 - Facial recognition software used to detect security risks at Taylor Swift Los Angeles concert
7th August 2018 - Tokyo Olympics organisers confirm use of facial recognition technology for 2020 Games
2nd August 2018 - Suncorp Stadium and The Gabba to install facial recognition security cameras
3rd December 2017 - Tokyo Disneyland looks to introduce facial recognition for pass holder access
13th November 2017 - Facial recognition to drive new sporting revenues
9th June 2017 - Facial recognition being considered for Gold Coast Commonwealth Games access
Support our industry news service
We hope that you value the news that we publish so while you're here can we ask for your support?
As an independent publisher, we need reader support for our industry news gathering so ask that - if you don't already do so - you back us by subscribing to the printed Australasian Leisure Management magazine and/or our online news.
The Complete Guide to Leisure Industry Products & Services.
Exerp is a global IT specialist in member management software for the fitness and leisure industry. By focusing on the needs of large enterprises, where streamlining, control and scalability are…
read moreHumanforce is a global provider of workforce management solutions for companies who need flexibility to manage complex workforces. Companies use Humanforce to manage everything from time and…
read moreAugmented Creative is an open organization of like-minded and highly dedicated, creative people who conceive, plan and execute visual solutions. We pursue new and innovative visual ideas to help…
read moreSwimplex Aquatics are a world-class company dedicated to the commercial pool, waterslide industry. We are Australian market leaders servicing all states Australia wide. Swimplex provide a full…
read moreDAE Global is one of the world’s leading international creative and production practitioners, creating award-winning sport, culture and entertainment experiences for over 30 years. It was…
read moreQuayclean are a national cleaning and waste services partner with proven results in the understanding and delivery of cleaning needs and challenges faced by facilities including; major venues and…
read moreAustralia’s leading manufacturer of horizontal and vertical media filters suited to all types of commercial pools, water playgrounds marine parks, aquaculture and zoos. They are an ideal…
read moreGet your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!