Suncorp Stadium’s contactless tickets a hit with fans

November 6, 2019

The early trends following the introduction of ‘contactless tickets’ at Brisbane’s Suncorp Stadium are very encouraging, according to Harvey Lister, Chairman and Chief Executive of venue operator ASM Global (Asia Pacific).

Introduced in June, Suncorp Stadium became the first sports and entertainment stadium in Australia to offer contactless tickets on iPhone and Apple Watch, through the company’s and venue’s partnership with Ticketek.

Fans can now easily and securely add their contactless tickets to Apple Wallet in a single touch. On approaching the stadium, each ticket purchaser receives a push notification on their device. This means they simply hold their iPhone or Apple Watch near to the turnstile’s reader, which automatically recognises their ticket. This makes for fast, hassle-free entry without the need for fans to search for their tickets.

Lister advised that at the 11 games held since the introduction of contactless or ‘tap-and-go’ tickets, some 15,000 fans had entered the venue using the new technology. Even more encouragingly, 60% of mobile ticket holders had loaded their tickets to their Apple Wallet, allowing them to use tap-and-go.

Lister explained “we are proud to be the first venue in Australia to offer this innovative technology for our customers through our ticketing partner Ticketek.

“Contactless tickets on iPhone and Apple Watch are easier and more secure, eliminating the need to search pockets or wallets and fans no longer have to worry about losing their paper ticket.

“The benefits also extend beyond the turnstile, with fans also able to use Apple Pay to purchase food, drinks and merchandise throughout the stadium.”

TEG’s Chief Operating Officer and Head of Ticketing, Cameron Hoy, said customer adoption of digital tickets continues to accelerate with over two million tickets added to Apple Wallets by Ticketek fans since January.

Hoy noted “we are excited to have partnered with Suncorp Stadium in a world first to bring their customers a seamless, secure and frictionless experience when making their way into the venue.”

Ticketek has long been the market leader in mobile and was first to launch mobile tickets in 2011. Since then, there has been rapid growth in customer adoption of digital tickets, with over 70% of tickets in Australia now delivered electronically, and 41% of these directly to mobiles. The addition of contactless ticketing is predicted to further accelerate the shift to paperless digital ticketing.

For more information on Ticketek’s integration with contactless tickets on iPhone and Apple Watch, go to www.ticketek.com.au/identity

28th October 2019 - Billboard reports strong performance by ASM Global’s Australian arenas

26th October 2019 - ASM Global unveils international leadership team

9th October 2019 - Geoff Jones outlines TEG’s international growth plans

4th October 2019 - Owners sell TEG to technology investors

3rd October 2019 - New ASM Global expands operations in Australia

1st October 2019 - AEG Facilities and SMG complete merger to become ASM Global

20th September 2019 - TEG Insights launches advertising data and insights platform

6th September 2019 - Ticketek extends historic Melbourne and Olympic Parks partnership for another five years

7th June 2019 - West HQ announces Ticketek as ticketing partner for new Sydney Coliseum Theatre

22nd May 2019 - Ticketek to launch contactless tickets on iPhone and Apple Watch at Suncorp Stadium

15th May 2019 - Reliance Risk to provide event safety and risk management services at Brisbane’s Suncorp Stadium

11th April 2019 - TEG awarded Ticketing Business of the Year

25th January 2019 - TEG restructures for new era of ticketing and technology

21st December 2018 - Ticketek introduces Google Pay Payments API

2nd August 2018 - Suncorp Stadium and The Gabba to install facial recognition security cameras

3rd July 2018 - Ticketek partners with ECAL’s ‘Sync to Calendar’ technology

21st September 2017 - Suncorp Stadium to improve fan experience with extended Ticketek partnership

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