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Fitness and Lifestyle Group announces exclusive deal with Transaction Services Group for its Fitness First, Zap, Goodlife and Jetts NZ brands

Fitness and Lifestyle Group announces exclusive deal with Transaction Services Group for its Fitness First, Zap, Goodlife and Jetts NZ brands
December 8, 2020

Leading gym operator the Fitness and Lifestyle Group has today announced a partnership with fitness management software and integrated payments provider, Transaction Services Group for its Fitness First Australia, Zap, Goodlife Health Clubs and Jetts NZ brands.

The new four-year partnership will see Fitness and Lifestyle Group (FLG) consolidate its software and payments vendors, using Transaction Services Group (TSG)’s all-in-one solution to simplify the administration for its facilities, increase footfall following COVID-19 and enhance the membership experience.

With FLG having selected Debitsuccess and Clubware for its Goodlife and Zap brands to support its business in both optimising memberships and managing operations in 2004 and 2018, respectively, the partnership will see Fitness First Australia leverage Clubware management software and Debitsuccess payment solutions for the first time, across more than 70 sites and 200,000 customers.

The move follows FLG having enlisted Debitsuccess and Clubware to support its 50 plus Jetts gyms in New Zealand earlier this year.

With a state-of-the-art contact centre, supported by more than 100 in-region employees, the deal will see TSG manage all billing related queries for Goodlife, Jetts NZ, Zap and now Fitness First Australia gyms.

Alongside payments and billing support, Clubware’s highly configurable management software and reporting analytics allows these FLG brands to proactively manage gym capacity and class sizes; facilitate in-app and online bookings; and continue to engage, motivate, and retain members.

Announcing the link, TSG Health and Fitness Chief Executive, Davin Miller sees that Debitsuccess and Clubware are transforming the fitness industry with intuitive software, payments solutions and value-added services designed to meet all the current and future needs of gyms and health clubs.

Miller advised “in these challenging times, gyms need an all-in-one solution that allows them to focus on doing what they love, making a meaningful, positive impact on their customers’ health and wellbeing. COVID-19 has brought added complexity to the fitness industry, as gyms strive to maintain new safety and capacity management requirements, adapt to digital fitness services, offer flexible memberships – all while motivating members.

“FLG has trusted us to deliver a premium membership managed service for Goodlife, Jetts NZ, and Zap for many years, and we’re proud to now be doing the same for Fitness First.”

FLG Chief Executive, Greg Oliver added “we are pleased to be expanding our use of TSG payments and software solutions across our network in both Australia and New Zealand.

“The unique combination of Debitsuccess and Clubware allows FLG to streamline back of house processes and leverage tangible value-added payment insights for optimising the membership experience for all customers.”

Fitness First is set to go live with TSG’s Clubware and Debitsuccess solutions in the first quarter of 2021. Fitness First, Goodlife, Jetts NZ and Zap will also upgrade their existing management software to the new cloud-based, SaaS version of Clubware later in the year.

FLG is one of the largest providers of fitness sector operator in the Asia-Pacific regions, with over 510 facilities serving 825,000 members every day. In parallel, TSG has pioneered integrated payments, management software, and innovative value-added solutions for gyms and health clubs since 1990, having grown to become the market leader in both Australia and New Zealand, now serving over 5,000 clients.

Its portfolio of globally recognised brands includes Fitness First Australia, Goodlife Health Clubs Australia, Barry's Bootcamp Asia-Pacific, Jetts Fitness, California Fitness & Yoga, California Centuryon, Yoga Plus, UFC Gym and ERI International Clinic and Zap Fitness. With over 470 locations across Australia, New Zealand and South-East Asia, it helps over 900,000 members live healthier and more active lives.

Click here to contact Debitsuccess via their entry in Australasian Leisure Management Supplier Directory.

Click here to contact Clubware via their entry in Australasian Leisure Management Supplier Directory.

Images: Davin Miller of TSG Health and Fitness (middle) and FLG's Greg Oliver (below).

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2nd December 2020 - Australian Institute of Fitness predicts top industry trends for 2021

22nd November 2020 - IHRSA survey highlights users’ sentiments on the essential role of fitness clubs

6th November 2020 - Australian gymgoers spend an average of $79 a month on memberships

5th November 2020 - Fitness First launches free gym membership for Australians facing job loss

19th October 2020 - Reopened fitness clubs see more than two-thirds of members return

7th September 2020 - Fitness First Deakin prioritises health and safety for staff and members

28th August 2020 - Jetts Fitness looks to ongoing growth in Thailand

7th August 2020 - Fitness First introduces attendee temperature checks at NSW clubs

4th June 2020 - Fitness First Australia announces reopening of all clubs

6th May 2020 - Fitness Australia survey finds Australians keen to renew gym memberships

28th April 2020 - TSG acquires health and fitness software provider TrueCoach

21st March 2020 - Centr app now available to members of Fitness First, Goodlife Health Clubs, Jetts Fitness and Zap Fitness

17th March 2020 - Fitness First highlights gym hygiene measures

5th February 2020 - Jetts Australia Chief Executive named Director at aged care and wellbeing specialist ComLink

1st February 2020 - Fitness First Singapore advises that claims of club closures due to Coronavirus are ‘bogus’

13th December 2019 - TSG appoints new chief executive to lead company’s Asia expansion

26th November 2019 - TSG acquires Legend Club Management Systems

7th October 2019 - Debitsuccess secures five CRM Contact Centre Awards

29th June 2019 - Advent International to acquire majority stake in Debitsuccess owner TSG

17th June 2019 - Goodlife ambassador Emily Skye introduces new Ignite exercise program

9th March 2019 - Debitsuccess delivers 12% increase in revenue to Goodlife’s rebranded former Go Health clubs

4th March 2019 - ACCC penalises Fitness First for excessive surcharging on member payments

29th September 2018 - Clubware introduces new Member Mobile App

19th April 2018 - Jetts announces Asian gym expansion

28th March 2018 - Debitsuccess makes key business development and marketing appointments

5th January 2018 - Fitness and Lifestyle Group acquires Tasmanian-based Zap Fitness

6th September 2017 - Jetts Fitness quietly passes 10 year operational milestone

25th January 2017 - Clubware clocks up 1000 clients

18th January 2016 - Debitsuccess and GymMaster join forces

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