AusLeisure

The Fitness and Lifestyle Group’s rebranding of former Go Health clubs as Goodlife Health Clubs has also seen the six clubs migrate from their previous payment and software providers to Debitsuccess and Clubware solutions.

The Fitness and Lifestyle Group (FLG), which includes Goodlife’s 85 clubs with over 270,000 members, acquired Brisbane-based Go Health clubs in October 2017 and in July 2018 rebranded them under the Goodlife banner.

Advising that the migration has provided benefits for both the clubs and their members, FLG Chief Financial Officer, Adam Leake stated “the move to Debitsuccess and Clubware means increased flexibility for members by allowing them to choose the payment frequency and day that suits them.

“In addition, Debitsuccess provides comprehensive follow up of any failed payments with SMS, emails and phone calls, allowing our team to focus on our operations and customer service.

“The result is a forecasted 12% increase in annual revenue but more importantly this approach puts customer needs at the centre of our operations.”

Davin Miller, Chief Executive of TSG Australasia, owner of Debitsuccess and Clubware, says the seamless integration between Clubware and Debitsuccess is key to the success.

Miller advised “this total business and revenue management solution facilitates better customer/member service and a unified view of the customer between club staff and Debitsuccess.

“The robust data integrity means quality analytics can be provided to the club and management to help them administer their business.”

This solution has also removed significant administration overheads for these six clubs as Debitsuccess handles all the payment related customer contacts on Goodlife’s behalf through its contact centre which has best-in-class service delivery levels.

Leake adds “with flexible payment options, effective communication, and confidence in security and technology, these Goodlife Health Clubs are able to focus on their offerings and members, supporting them to live healthier, happier and more active lives.”

FLG comprises more than 470 health clubs, including the Goodlife, Fitness First, Zap and Jetts brands.

Across Australia it has over 725,000 members, 25,000 online program subscribers and 6,500 employees.

Debitsuccess is part of leading payment and software solutions provider TSG which provides business management software and payments services to clients around the globe.

Click here to contact Debitsuccess via their entry in Australasian Leisure Management Supplier Directory.

Click here to contact the Clubware Support Team via their entry in the Australasian Leisure Management Supplier Directory. 

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24th January 2019 - ExerciseNZ and payment solutions provider announce partnership

21st December 2018 - Goodlife opens 24/7 club in Toowoomba

28th March 2018 - Debitsuccess makes key business development and marketing appointments

16th February 2018 - Transaction Services Group announces Head of People and Culture

5th January 2018 - Fitness and Lifestyle Group acquires Tasmanian-based Zap Fitness

4th December 2017 - New features for Clubware 4.2

29th September 2017 - Debitsuccess acknowledged at 2017 CRM Contact Centre Awards

27th October 2017 - Fitness and Lifestyle Group acquires Go Health Clubs

15th May 2017 - Goodlife links with brand influencers to boost awareness

7th April 2017 - Fitness and Lifestyle Group changes sees new General Manager appointment at Fitness First Australia

31st January 2017 - Debitsuccess Australia appoints National Sales Manager

19th August 2016 - Ardent Leisure sells Goodlife​ Health Clubs in $260 million deal

19th February 2016 - Goodlife Health Clubs bounce back with 24/7 clubs plus new marketing and membership strategies

13th September 2015 - Go Health Clubs open new ‘super gym’ in Brisbane

4th September 2013 - Goodlife Health Club earnings grow by 52%

1st November 2010 - Go Health Improves Member Experience with Digital Signature Capture

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