As of 2018, TicketServ operates as SeatGeek Asia Pacific Pty Limited, part of international ticketing platform SeatGeek. Click here to contact SeatGeek Asia Pacific via their entry in…read more
Unauthorised ticket resales hit Greater Shepparton’s Riverlinks venue
Ticket scalping and unauthorised resales, generally associated with major events and venues, has impacted the Riverlinks facility in the Victorian city of Shepparton.
In a statement released by the City of Greater Shepparton, the venue advises “Riverlinks has become aware that online ticket resellers have been offering tickets to several of … events at highly inflated prices.
“These shows include Kris Kristofferson, Melbourne Symphony Orchestra, Land of Plenty Festival, Adam Thompson’s Bohemian Rhapsody Soundtrack Live, Ross Noble, Ian Moss and Moscow Ballet’s Sleeping Beauty.”
As a result, the venue advises that “due to the amount of unauthorised cases at the moment, the ‘print at home’ option for patrons who purchase tickets online has been disabled for these shows”.
Highlighting that members of the public are advised only to purchase tickets from the authorised ticket seller, which in the case of Riverlinks shows is Riverlinks itself, Manager Performing Arts and Conventions at Riverlinks, Ken Cameron stated “it’s upsetting to see customers getting scammed through resale ticket markets. Our team tries to help patrons where we can, but it isn’t always possible.
“We urge everyone who is buying online for Riverlinks shows only to book via the Riverlinks website (as) resold tickets may not be valid and we may not be able to honour purchases.”
Riverlinks has two performance spaces, the 847 capacity Eastbank Concert Hall and the 416 capacity Westside Performing Arts Centre.
The City of Greater Shepparton advise that “ticket scalping occurs when a ticket is resold, often at a greatly inflated price, without permission from the venue or presenter. On occasion, the scalper will resell the ticket to multiple buyers. For this reason, venues such as Riverlinks consider this to be a breach of their terms and conditions and this may lead to the ticket being cancelled and the ticket holder being denied entry to the event.”
BASS Ticketing and the Adelaide Festival Centre’s aggressive strategy to combat scalpers and unauthorised resellers was a feature, ‘Fighting Back’, in the last issue of Australasian Leisure Management.
Images: Riverlinks' Westside Performing Arts Centre (top) and Eastbank Concert Hall (below).
13th September 2019 - AFL finals tickets packages removed from sale amid scalping claims
3rd September 2019 - Tixel unites music industry against ticket fraud
18th April 2019 - Federal Court finds Viagogo guilty of misleading consumers
11th January 2019 - ACCC warns against social media ticket scams for sold-out concert tickets
11th January 2019 - TodayTix launches with aim to bring affordable theatre tickets to Australia
12th September 2018 - Viagogo responds to calls for Google AdWords service to reject its resales
16th November 2017 - Victoria Government to crackdown on ticket scalping
1st September 2017 - Google urged to block online resellers who dupe ticket buyers
18th December 2015 - Live Performance Australia demands that ticketing companies protect consumers
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