Quayclean are a national cleaning and waste services partner with proven results in the understanding and delivery of cleaning needs and challenges faced by facilities including; major venues and…read more
Tokyo Lego attraction apologises for blocking access for deaf patrons
The Tokyo Legoland Discovery Centre has issued a formal apology for denying access to a deaf guest and pledged to revise its entry policies.
Teacher Tsuyoshi Abe was denied access to the retail-based attraction in April this year when he and his two children were informed in writing that the Centre’s policy requires any disabled guests to have at least one accompanying, non-disabled support guest. As nobody in Abe’s party could hear, the staff explained, they were unable to grant them access to the park.
According to the policy written on Legoland Discovery Centre Tokyo’s website, the reason they don’t permit entry is because without an accompanying guest an all-deaf party wouldn’t be able to hear any emergency alarms and so the park would not be able to guarantee their safety.
With Abe’s children asking why all the other children could play inside when they couldn’t, Abe as a teacher for the deaf, and a representative for children’s support groups at his school, took it upon himself to reach out to the Japanese Federation of the Deaf, who took the issue straight to the Japanese Government.
As a result, the Japanese Government identified that refusing a disabled customer access to a store, park or service without a helper violates the Act for Eliminating Discrimination Against People with Disabilities.
As of last month, Japan’s Ministry of Economy, Trade and Industry formally request the company to “work hard to better understand the law and implement changes accordingly”.
A formal apology from a Merlin Japan Entertainment representative followed.
Image: Tokyo Legoland Discovery Centre.
5th February 2018 - LEGOLAND MALAYSIA TO EXPAND WITH NEW SEA LIFE AQUARIUM
18th October 2017 - MERLIN ENTERTAINMENTS PERFORMANCE IMPACTED BY TERROR FEARS
22nd July 2017 - POOR TICKET SALES SEE LEGOLAND JAPAN REDUCE OPENING DAYS
18th April 2017 - LEGOLAND DISCOVERY CENTRE OPENS IN MELBOURNE
14th January 2017 - LEGOLAND WATERPARK OPENS IN DUBAI
15th November 2016 - INVESTMENTS IN CHINA’S THEME PARKS DRIVING ASIAN TOURISM
27th May 2016 - ASIAN THEME PARKS LEAD GLOBAL ATTRACTIONS INDUSTRY GROWTH
27th April 2016 - MERLIN ENTERTAINMENTS MARKS FIVE YEARS OF OPERATIONS IN AUSTRALASIA
Share your news. If you have industry news that you’d like us to include in Australasian Leisure Management, or if you have any ideas of new industry topics that you’d like us to focus on, then please just contact us at firstname.lastname@example.org with details. We rely on industry contributions, and remember, our content is not paid for advertorial.
Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?
The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.
However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.
Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.
Subscriptions cost just $90 a year.
Click here to subscribe.
The Complete Guide to Leisure Industry Products & Services.
With its sleek good looks and easy-to-use yet powerful functionality, Envibe is the premium fitness club software for the Australasian leisure, recreation and fitness industry. We are the most…read more
PathMinder Pty Ltd have partnered with AllUser Industries srl to bring Europe’s most advanced high security portals to the Australian and New Zealand markets. AllUser Industries started to…read more
TPEC Pool Enclosures provide a large range of premium commercial and residential retractable swimming pool, spa and terrace enclosures throughout Australia, servicing residential, local government…read more
Known as Hydrilla since September 2020 - see www.ausleisure.com.au/suppliers/hydrilla-pty-ltdread more
A leading designer and manufacturer of innovative waterslides and attractions, Australian Waterslides and Leisure (AWL) is also able to advise clients in the areas of concept and design, feasibility…read more
ATS are global leaders in altitude training and research. From mask systems and inflatable tents to simulated altitude facilities, we help all athletes gain the competitive edge. Our…read more
Technogym is the leading company in the Wellness and Fitness field all over the world. With 2,200 employees, 14 branches in Europe, U.S., South America, Asia and Australia, Technogym exports its…read more
get listed with our suppliers directory
Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!