Latest News

Back to Latest News back

 

Ticketing malfunction sees NRL fans in queues with no social distancing outside Brisbane’s Suncorp Stadium

Ticketing malfunction sees NRL fans in queues with no social distancing outside Brisbane’s Suncorp Stadium
October 19, 2020

A ticketing malfunction saw thousands of fans left waiting in lengthy queues with no social distancing outside Brisbane’s Suncorp Stadium prior to Friday’s NRL preliminary final between Melbourne Storm and the Canberra Raiders.

The malfunction, which briefly delayed kick off, saw fans unable to scan tickets. With reports saying as many as 20,000 people were stuck waiting while Ticketek attempt to fix the problem, frustrated fans took to social media to criticise the failure.

Later some Twitter users, including The Courier-Mail entertainment reporter Amy Price, claimed they had been let into Suncorp Stadium without having their tickets checked, with minimal bag checks and reserved seating completely disregarded.

With the venue’s gates reportedly opened and fans allowed to enter without checking tickets or following COVIDSafe protocols, fans questioned how important practices to prevent the spread of the Coronavirus had been abandoned so quickly.

Price posted just before 8pm “Trying to get into Suncorp. Game starts in 4 minutes and we’re hardly moving. Disaster”, with a picture showing a large crowd remaining outside the stadium.

After the game, Ticketek Australia tweeted an apology for the failure at the NRL contest, noting “Ticketek apologises to Storm and Raiders fans that were delayed getting into Suncorp Stadium tonight due to a technical issue. We also apologise to the NRL and Suncorp Stadium.”

Fox League commentator Andrew Voss reported “there’s some kind of ticketing crash, thousands of people are still outside.

“They’ve delayed this as much as they can but for such a big game they can’t be pushing it back too much.”

The Storm beat the Raiders 30-10 in front of 37,112 fans at the 52,500-capacity venue.

Reports suggested that Ticketek also experienced issues at the AFL preliminary final on Friday at the Adelaide Oval.

The clash between Port Adelaide and Richmond reportedly welcomed 24,292 into the 53,500-capacity venue.

Image: Amy Price/Twitter.

Related Articles

6th October 2020 - Roy Morgan study shows growth of NRL’s supporter base

30th September 2020 - NRL Grand Final will see 40,000 fans at Sydney’s ANZ Stadium

24th September 2020 - Queensland Government commits $25 million for 10,000-seat stadium at Rockhampton’s home of rugby league

23rd September 2020 - Grandstand completion supports Redcliffe Dolphins plan for place in the NRL

22nd September 2020 - Fans put Gabba’s AFL Grand Final seating plan to the test

22nd September 2020 - NRL announces ‘brutal’ job cuts as it looks to slash $50 million in costs

22nd September 2020 - Queensland Government to allow border opening to northern NSW

17th August 2020 - NRL warns of ‘strongest possible’ penalties for racial abuse by fans at Central Coast Stadium

2nd August 2020 - Concerns over crowds’ failure to social distance during NRL clash at Sunshine Coast Stadium

26th July 2020 - NRL broadcasts lose more than a million viewers since competition restart

20th June 2020 - Queensland Government loosens Coronavirus restrictions to allow 10,000 fans in sporting venues

18th June 2020 - Live Entertainment Industry Forum welcomes return of sports fans in Queensland

22nd May 2020 - Ticketek integrates Afterpay as payment option

19th February 2020 - Ticketek introduces contactless tickets at Central Coast Stadium

6th November 2019 - Suncorp Stadium’s contactless tickets a hit with fans

6th September 2019 - Ticketek extends historic Melbourne and Olympic Parks partnership for another five years

22nd May 2019 - Ticketek to launch contactless tickets on iPhone and Apple Watch at Suncorp Stadium

21st September 2017 - Suncorp Stadium to improve fan experience with extended Ticketek partnership

13th September 2017 - Ticketek looks to enhance customer experiences through technology


Support our industry news service
We hope that you value the news that we publish so while you're here can we ask for your support?

As an independent publisher, we need reader support for our industry news gathering so ask that - if you don't already do so - you back us by subscribing to the printed Australasian Leisure Management magazine and/or our online news.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

METRA Australia

With industry leading solutions in design and durability you can improve your facilities with our access control operations, payment systems and flexible personal locker storage solutions. Your…

read more

Aquatics / Attractions / Fitness / Recreation / Security

 
 

Vivaticket

As of the 1st July 2018, Enta Australasia Pty Ltd/Best Union has been rebranded as Vivaticket Pty Ltd.  Vivaticket is the ideal strategic partner for the organisation and management of your…

read more

Attractions / Entertainment / Sport / Ticketing / Venues

 
 

InterQuad (International Quadratics) 

InterQuad (International Quadratics)  With a combined legacy spanning over 150 years, International Quadratics (founded in 1976) and Pierce Pool Supplies (originally established in 1898 as A H…

read more

Aquatics / Safety / Technology / Waterparks

 
 
 

Summit Fitness

Summit Fitness Equipment is now part of NovoFit - see www.ausleisure.com.au/suppliers/novofit/

read more

Fitness / Recreation / Technology / Wellness

 
 

SeatGeek Asia Pacific

SeatGeek is a search engine and mobile-focused ticket marketplace that allows fans to buy and sell tickets for live events. As of August 2018, SeatGeek has exited the Australian, New…

read more

Entertainment / Sport / Technology / Ticketing / Venues

 
 

Gladstone MRM

Gladstone Health & Leisure (Gladstone MRM Pty Ltd Australia) is a leading supplier of leisure management and fitness software and is endorsed by leading health and fitness professionals and…

read more

Access / Billing / Fitness / Technology / Venues

 
 

Hydrocare Pool Services

Hydrocare Pool Services Pty Ltd offer 30 years of experience in aquatic industry features, products and water treatment. Hydrocare Pools has undertaken water treatment for aquatic centres and…

read more

Aquatics / Attractions / Play / Recreation / Technology

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business