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Ticket resellers included in latest Ticketing Code of Practice
Live Performance Australia (LPA) has released the latest edition of its Ticketing Code of Practice which has been expanded to include companies that operate in the secondary ticket market.
The Ticketing Code of Practice sets out industry best practice standards for companies selling tickets to live events to ensure the interests of consumers are protected and promoted. The Code is mandatory for LPA members.
Introducing the update, LPA Chief Executive, Evelyn Richardson advised “given the growth of ticket resale over the last few years, and concerns raised about consumer welfare, it was important to extend the Code of Practice to operators in the resale market.
"There’s a legitimate role for ticket resale – but it’s essential consumers know what they’re buying, from whom, and what their rights are in the resale market.
“The Ticketing Code of Practice makes clear what ticket sellers should do, and what consumers can expect from ticket sellers.
“For example, resale operators must ensure they protect consumer monies so that in the event the ticket doesn’t work, that money is returned to the purchaser.
“Better informed consumers will help us shut down the shonks and scammers and make sure that everyone gets a better deal: the ticket-buying public, our performers, producers and event promoters.”
The revised Ticketing Code of Practice can be viewed at liveperformance.com.au/ticketing_code_practice
22nd September 2018 - Ticketmaster takes action over reseller accounts that bypass scalping restrictions
12th September 2018 - Viagogo responds to calls for Google AdWords service to reject its resales
8th August 2018 - New Zealand Rugby calls meeting to help fans tackle ticket resellers
8th February 2018 - Google to demand ticket resale site transparency
23rd November 2017 - Google updates AdWords policy to restrict online ticket scalpers
20th November 2017 - Live Performance Australia welcomes consultation on ticket reselling
17th November 2017 - Australian Government begins ticket scalping consultation
16th November 2017 - Live Performance Australia passes 100 year operational landmark
5th October 2017 - Choice names Viagogo among Australia’s shonkiest products of 2017
30th August 2017 - Consumer NZ calls for clampdown on ticket resellers
8th August 2017 - LPA releases guide to help consumers avoid ticketing scams
5th May 2017 - Choice chief executive slams ticketing industry ‘rip offs’
9th March 2017 - Ticketmaster defends resale website
8th March 2017 - Choice Magazine accuses ticket resale sites of misleading fans
18th December 2015 - Live Performance Australia demands that ticketing companies protect consumers
24th June 2014 - Federal Government leaves ticket scalping action to the ACCC
20th February 2013 - Live Performance Australia explains acceptance of the Ticketing Code of Practice
8th June 2012 - Consumer group slams ticketing agencies’ ‘excessive charges’
3rd June 2010 - CCAAC Investigates Online Ticket Scalping
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