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Live Performance Australia (LPA) has released the latest edition of its Ticketing Code of Practice which has been expanded to include companies that operate in the secondary ticket market.

The Ticketing Code of Practice sets out industry best practice standards for companies selling tickets to live events to ensure the interests of consumers are protected and promoted. The Code is mandatory for LPA members.

Introducing the update, LPA Chief Executive, Evelyn Richardson advised “given the growth of ticket resale over the last few years, and concerns raised about consumer welfare, it was important to extend the Code of Practice to operators in the resale market.

"There’s a legitimate role for ticket resale – but it’s essential consumers know what they’re buying, from whom, and what their rights are in the resale market.

“The Ticketing Code of Practice makes clear what ticket sellers should do, and what consumers can expect from ticket sellers.

“For example, resale operators must ensure they protect consumer monies so that in the event the ticket doesn’t work, that money is returned to the purchaser.

“Better informed consumers will help us shut down the shonks and scammers and make sure that everyone gets a better deal: the ticket-buying public, our performers, producers and event promoters.”

The revised Ticketing Code of Practice can be viewed at liveperformance.com.au/ticketing_code_practice

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