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Survey identifies F45 as providing highest level of customer satisfaction among Australian gyms

Survey identifies F45 as providing highest level of customer satisfaction among Australian gyms
April 5, 2018

Group fitness phenomenon F45 Training has topped Canstar Blue’s ratings for customer satisfaction among commercial fitness groups in Australia.

Heading Australia’s major gym chains in Canstar Blue’s annual survey, F45 rated five stars for atmosphere, equipment and facilities, staff availability and overall satisfaction, topping rivals Fernwood, Goodlife Health Clubs, Snap Fitness 24/7 and Anytime Fitness.

Commenting on its 2018 gym review, Canstar Blue state “it’s not your average gym chain, but F45 clearly packs a punch with its members.

“With so many now available, gyms have had to diversify their services in order to stand out, with some sticking to the traditional Schwarzenegger-era setup, while others stock the latest pieces of equipment to entice people through the door.

“With 64% of survey respondents stating they have tried more than one gym chain, and 16% indicating that they have multiple gym memberships, it’s clear that choosing a gym isn’t an easy decision to make. With factors such as price, location, 24-hour access capabilities, what equipment the gym has, as well as staff friendliness and expertise, the gym has become much more than simply a place to ‘pump iron’.

“The change in the fitness industry is apparent, with a new chain climbing to the top of our annual ratings – F45. With franchise giants Fernwood and Jetts alternating the top spot for the past six years, F45 faces tough competition, but its new class-based, group fitness approach is clearly resonating with consumers.”

With the Canstar Blue review based on the input of more than 1,200 gymgoers, the consumer review and comparison website adds “Fernwood, Goodlife and Snap Fitness received four-star ratings overall. While Fernwood scored five stars for atmosphere, equipment and facilities and staff availability, Snap Fitness was the only chain to achieve top marks on flexibility and perks and value for money.

“Anytime Fitness, Fitness First, Jetts, Plus Fitness and YMCA earned three stars overall, with a mix of three and four stars across the board.”

In terms of pricing, Canstar Blue explain “it seems that Aussie gym-goers are looking for a little more than just a place to lift weights and run on a treadmill, but we’re also conscious of the price we pay for our membership - $73 per month on average, the survey found.

“If you’re thinking about joining a gym for the first time, or perhaps returning after a lengthy break, consider exactly what you want to get for your money.”

Canstar Blue’s F45 Gyms Review 
F45 has taken the fitness community by storm, with the franchise quickly expanding to hundreds of studios nationally over the last year or two, giving gym-goers a new way to burn calories. Founded in 2011, F45 has become an industry leader with its new style of fitness. Read on to find out if F45 is the gym for you.

Employing ‘High Intensity Interval Training’, commonly known as HIIT, to melt away the calories, F45 is set up as a group fitness studio rather than your traditional gym. The company takes its name from the 45 minute sessions it runs, with the ‘F’ standing for ‘Functional’. Many of the classes are built around improving functional strength and improving natural body movements.

While it’s not your traditional gym, F45 may be worthwhile if you’re looking for something new to try, or if you like training in a group environment. If you sign up, be aware that you’re in for a hard workout. 

Click here for more information.

Main image: F45 Training. 

12th March 2018 - AUSTRALIAN FITNESS INDUSTRY REVENUES TO GROW TO $2.4 BILLION BY 2022/23 

9th March 2018 - F45 PLAYOFFS TO TEST SPEED, STRENGTH, AGILITY, ENDURANCE, MOBILITY AND POWER

14th September 2017 - LES MILLS’ NEW ZEALAND GYMS WIN CUSTOMER SATISFACTION AWARD 

28th July 2017 - F45, AUSTRALIA’S FASTEST GROWING FITNESS STUDIO NETWORK 

27th July 2017 - SURVEY SHOWS FERNWOOD DELIVERS AUSTRALIA’S MOST SATISFIED FITNESS CLUB MEMBERS 

15th May 2017 - GOODLIFE LINKS WITH BRAND INFLUENCERS TO BOOST AWARENESS 

15th December 2016 - FERNWOOD FITNESS SURPASSES FUNDRAISING GOAL WITH $128,291 DONATED TO BCNA 

29th September 2016 - QUADRANT EXPANDS WELLNESS EMPIRE WITH ACQUISITION OF FITNESS FIRST AUSTRALIA

26th July 2016 - AVERAGE COST OF GYM MEMBERSHIPS $65 A MONTH

25th July 2016 - SURVEY IDENTIFIES JETTS AS OFFERING HIGHEST LEVEL OF CUSTOMER SATISFACTION AMONG AUSTRALIAN GYMS 

20th July 2016 - F45 TRAINING SET TO REACH 700 FRANCHISES WORLDWIDE 

25th August 2014 - F45 TRAINING OFFERS FUNCTIONAL TRAINING IN A TEAM ENVIRONMENT 


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Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

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