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Les Mills’ New Zealand gyms win customer satisfaction award

September 14, 2017

Les Mills’ New Zealand gyms, the facilities arm of global group fitness phenomenon Les Mills, have been recognised for delivering the most satisfied customers in the local exercise industry.

Les Mills Gyms has been awarded the Canstar Blue customer satisfaction award for 2017 based on a survey of what New Zealand gym users value in their exercise facilities.

Accepting the Award, Dione Forbes-Ryrie, Managing Director of Les Mills said "we’re honoured to win this award for the second time and really appreciate the strong support.

“We’ve been in the business of making humans’ fit for life for nearly 50 years and member satisfaction is our number one priority.

“Thank you to our team of 1,300 plus who deliver on our premium Les Mills member experience across the country day in and day out."

Gym Rating and Reviews

Canstar Blue overview of fitness club chains in New Zealand

Talking about how gym goers define satisfaction Canstar Blue’s Emma Quantrill "we’ve been very surprised at how closely rated all of the ‘satisfaction’ categories were which suggests people are really looking for an all-round experience and possibly variety when they’re at the gym.

"The great thing is that two thirds of the people who have a gym membership use the facility at least three times per week so they should be getting good value for money."

According to the World Health Organisation, adults should participate in at least 150 minutes of moderate or 75 minutes of vigorous intensity aerobic work-out every week.

In New Zealand, the latest Ministry of Health data suggests around seven in 10 adults are currently hitting this target.

Quantrill adds "something as simple as gardening or housework can actually provide you with a great work-out and getting regular exercise is important for your mental as well as physical health so it’s worth regularly reviewing your activity levels if you think you might not be doing enough."

Top image shows Les Mills' Lambton Quay gym, Wellington.

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