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Report suggests TEG considering refunds for disappointed Marvel Stadium basketball fans

Report suggests TEG considering refunds for disappointed Marvel Stadium basketball fans
August 21, 2019

With the withdrawal of elite basketball stars from the International Basketball Series games at Marvel Stadium this week leading to reports of unhappy fans, promoter TEG Live is understood to be offering refunds to some ticketholders.

With the Australian Competition and Consumer Commission (ACCC) apparently investigating the no-show of top tier stars used in promotional material from the Australian Boomers vs Team USA games being held on 22nd and 24th August at Melbourne’s Marvel Stadium, TEG are handling ticket refund requests, with multiple fans reporting positive responses.

A communication from TEG Live customer service, as shared by a fan who had requested a refund, read as follows:

"Thank you for your correspondence regarding your tickets to attend the game between USA Basketball and the Australian Boomers at Marvel Stadium, Melbourne.

"We acknowledge your disappointment regarding the changes to the USA Basketball squad, although we note that these games will still feature the best available players who will compete for their respective nations at the 2019 FIBA World Cup in China, commencing on 31 August 2019. USA Basketball are shortly to finalise their 12-man squad, full of NBA players, while the Boomers team will feature up to 6 players with NBA experience.

"Accordingly, we are very hopeful that you will decide to still attend this historic game to witness the best Australian Boomers team ever assembled taking on the current FIBA World Champion and Olympic Champion, the United States, in front of around 50,000 fans. The players are now all training in Melbourne and we’re currently building the massive production and drop in court at Marvel Stadium, which looks incredible.

"However, we have considered your particular circumstances and if you no longer wish to attend the game, please confirm by return email and we will arrange for cancellation of your tickets and a refund as soon as practicable.

“Again, we are hoping you will still attend to cheer on our mighty Boomers at Marvel Stadium!”

Each game is expected to attract a crowd in excess of 50,000.

USA basketball game schedule:

• Australian Boomers vs USA Basketball, Thursday 22nd August 2019, 7:30pm - Marvel Stadium
• Australian Boomers vs USA Basketball, Saturday 24th August 2019, 2:00pm - Marvel Stadium
• USA Basketball vs Canada Basketball, Monday 26th August 2019, 7:30pm - Qudos Bank Arena, Sydney

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16th August 2019 - Larry Kestelman to head new NBL Tasmania Advisory Board

16th August 2019 - 3X3 basketball set to open on the Darwin Waterfront

13th August 2019 - Fun and creativity the focus of Marvel Stadium’s new kids zone

18th July 2019 - Basketball Australia unveils new visual identity

6th June 2019 - Marvel Stadium becomes first Australian venue awarded Global Venue of the Year

30th May 2019 - Marvel Stadium congratulates Eray Saban on VMA Young Achiever of the Year Award 

11th April 2019 - TEG awarded Ticketing Business of the Year 

25th January 2019 - TEG restructures for new era of ticketing and technology

12th November 2018 - RnB Fridays Live music fans claim ‘worst concert ever’ at Marvel Stadium

7th July 2018 - Australian and Philippines officials issue joint apology following basketball brawl

1st August 2018 - MCC announces extended Ticketek partnership at MCG

24th May 2018 - Disney secures naming rights at Melbourne’s Etihad Stadium

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