Latest News

Back to Latest News back

 

Report advises that attractions need to invest in ticketing technology

Report advises that attractions need to invest in ticketing technology
November 8, 2018

Significant investment in ticketing technology is needed at major attractions such as theme parks, zoos and museums if they want to adapt to new distribution opportunities and meet consumer expectations, according to a report from tourism insights business Arival.

The report, Ticketing Tech: The State of - and Outlook for - Attractions Technology and Distribution, pointed to a lack of attention and investment in large attractions, which capture the majority of travellers’ in-destination time and spending. The report notes that currently, all the support is focused on the smaller, independent suppliers and vendors that serve the big attractions.

Arival also found that consumers are looking for seamless digital experiences, which in turn is putting pressure on major attractions to update ticketing systems to allow for mobile access, real-time inventory data, third party integrations, among others.

The report advises “in some respects, the ticketing technology sector today is comparable to hotel-industry technology of 10 or even 15 years ago. However, a shift is underway. The attractions industry is inching toward cloud-based systems and connectivity for distribution and other third-party systems. New entrants are stepping into the sector, and consolidation and investment among established players are bringing much-needed change.”

Through interviews with more than 12 companies, Arival identified several themes framing the future of ticketing technology for major attractions.

These include the fact that most attractions use on-premise technology that has been highly customised to meet its unique needs, making change difficult.

It also points to a reluctance within the industry to embrace new ticketing systems due to concerns about reliability of the technology, predictability of costs and complexity of making a change.

Commenting on the report’s implications Luke Finn of ROLLER advised “in this day in age, customers expect a great online checkout experience.

“If the experience is not mobile friendly, or the flow is slow and clunky, this makes people frustrated and ultimately leads to a decrease in conversions ... customers are willing, wanting and trying to buy,  but lose interest whilst trying to hand over their money.

“Traditionally, what we have seen in the market, is that ticketing vendors are investing heavily in the backend, customised systems, but not investing in helping to improve the guest experience or the purchase flows.

“Vendors that have on-premise and dated systems, are restricted by their ability to innovate in this area, and the attraction operators are inevitably suffering as a result.

“Attractions should be investing in ticketing platforms that are continually focused on reducing the friction in the customer purchase process.”

Darrell Campbell, Managing Director of CustomLinc added “at the enterprise level, every business is unique. Operators need to implement systems that allow them to deploy innovations at every level of the business from marketing to ticketing, operations and finance. This will drive the increase in revenue and the cost savings they are looking for."

Images: Disney's MagicBand technology (top, courtesy of Disney Resorts) and ROLLER's self-serve kiosk (below, courtesy of ROLLER).

Related Articles

4th November 2018 - IAAPA report highlights global surge in the ‘experience economy’

6th August 2018 - ROLLER raises investment funds to accelerate global growth

18th May 2018 - Historic levels of growth in global theme park industry in 2017

20th February 2017 - Disney launches new MagicBand access and payment technology

6th November 2016 - CENTAMAN expands presence in the USA

25th September 2015 - Gateway Ticketing Systems provides ticketing point of sale system at Rottnest Island

7th November 2013 - Village Roadshow looks to RMIT to develop interactive theme park technology

19th November 2011 - Centaman celebrates World Waterpark Association innovation award

2nd March 2011 - CENTAMAN Entrance Control installed at Landmark Site on Sydney Harbour


Support our industry news service
We hope that you value the news that we publish so while you're here can we ask for your support?

As an independent publisher, we need reader support for our industry news gathering so ask that - if you don't already do so - you back us by subscribing to the printed Australasian Leisure Management magazine and/or our online news.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

Otium Planning Group

Otium Planning Group is a contemporary sport and leisure consultancy providing services in planning, facility development, management and funding for the sport, recreation and leisure industries…

read more

Aquatics / Consultants / Recreation / Sport / Venues

 
 

Spill Station Australia

Compliant chemical storage and decanting solutions. Includes spill kits, spill containment pallets, chemical decanting decks and safety shower and eyewash equipment. See our full range of solutions

read more

Aquatics / Safety / Security / Venues

 
 

PaySmart

Headquartered in Brisbane with an Australia-wide network of satellite offices, PaySmart is one of Australia’s largest and longest-standing direct debit billing companies. In 1996 we began…

read more

Access / Billing / Fitness / Technology

 
 

Humanforce

Humanforce is a global provider of workforce management solutions for companies who need flexibility to manage complex workforces. Companies use Humanforce to manage everything from time and…

read more

Hospitality / Retail / Technology / Venues

 
 

BODY BIKE APAC

BODY BIKE® International is a leading manufacturer of indoor bikes with a 20-year track record of creating the best indoor bikes. Stay connected with Body Bike Australia…

read more

Fitness / Recreation / Sport / Technology / Wellness

 
 

TPEC Pool Enclosures

TPEC Pool Enclosures provide a large range of premium commercial and residential retractable swimming pool, spa and terrace enclosures throughout Australia, servicing residential, local government…

read more

Aquatics / Design / Recreation / Venues

 
 

iDwala Pty Ltd

iDwala is the Community Sports Facility Specialist offering the highest quality designs and technical expertise to Councils, Schools and Sporting Clubs looking to create sporting…

read more

Consultants / Design / Recreation / Sport / Surfaces

 
 

@leisure Planners

@leisure is a team of experienced leisure, aquatic and sports facility managers and planners, with market modelling, sports management, recreation planning, business and GIS qualifications. We have…

read more

Consultants

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business