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Live Nation and Ticketmaster announce partnership with Dylan Alcott’s Get Skilled Access accessibility initiative

Live Nation and Ticketmaster announce partnership with Dylan Alcott’s Get Skilled Access accessibility initiative
June 18, 2019

Live Nation and Ticketmaster have announced a partnership with Get Skilled Access, co-founded by three-time Paralympic gold medallist, eight-time wheelchair tennis grand slam winner and disability advocate, Dylan Alcott OAM, to improve accessibility and set new standards in the live event industry.

The partnership will see a host of initiatives launched across the portfolio of Live Nation and Ticketmaster companies in Australia and New Zealand, while also aiming to bring together the wider industry to tackle the challenges and opportunities to create a more inclusive and accessible experience for fans with disabilities.

In a joint statement, Roger Field Chief Executive of Live Nation Australasia and Maria O’Connor, Managing Director of Ticketmaster Australia and New Zealand advised “every fan has the right to equal access of live entertainment.

“We’re delighted to be working closely with Dylan Alcott and Get Skilled Access to make sure that real change happens. It is essential that the industry comes together to achieve this and now is the time for us all to find solutions.”

Welcoming the partnership, Alcott stated “it’s Get Skilled Access and my mission to help people understand disability by driving organisations to be more inclusive. With my passions being sport and music, it’s a game changer to work with Live Nation and Ticketmaster to make live more accessible and inclusive for all.

“If we can start by getting more fans with accessibility needs to events, not only we will change people’s lives through the power of live but we will improve the industry overall.”

As part of the partnership, Alcott and Get Skilled Access co-founder Nick Morris (an internationally recognised access consultant expert) addressed 400 venue industry professionals at the recent Venue Management Association’s recent Asia-Pacific Congress by leading thought-provoking keynotes and workshops to inspire discussion and change around accessibility at live events.

Alcott and Morris inspired the attendees of the Congress with their vision for an all-inclusive society, the importance of live music and accessibility for all, and how the corporate world can better engage and support the 4.5 million people in Australia living with disabilities.

Commenting on Alcott’s involvement, Bernie Haldane, Deputy Director & Head of Programming and Presenter Services at Auckland Live added “thanks to Live Nation and Ticketmaster, the tools and safe conversation that was presented to us in that one hour was the most beneficial conversation I have had at a conference in years.”

The partnership has already seen Get Skilled Access provide accessibility training to 150 Live Nation employees across Australia and New Zealand, as well as consultancy on tour operations as Live Nation strives to provide new levels of accessibility on its stadium tours, including the upcoming U2 Joshua Tree 2019 Tour.

On the ticketing side, Ticketmaster has begun testing an enhanced online booking experience across its channels (website and app) giving fans with accessible needs more flexibility and choice when buying tickets.

Image: Dylan Alcott.

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21st May 2019 - Forum Melbourne the first Australian venue to go digital with Ticketmaster

10th May 2019 - Live Nation Australasia names new President of Brand and Marketing Partnerships

6th May 2019 - Ticketmaster prepares for sales integration with Apple Pay

17th April 2019 - VMA announces 2019 Congress program details and keynote speakers

2nd March 2019 - Live Nation reveals another record year with 11% rise in global revenues

4th January 2019 - Ticketmaster clients name Aladdin The Musical Australia’s Ticket of the Year for 2018

24th December 2018 - Bendigo to host international wheelchair tennis prior to Australian Open

29th August 2018 - Qudos Bank Arena cites ‘duty of care’ in refusing P!NK concert VIP area access to woman in wheelchair

7th September 2016 - Report identifies barriers to disabled Australians participating in sport

9th July 2015 - Disability no barrier for live music in Sydney

31st October 2014 - New Perth Stadium to set benchmark for disability access

10th November 2008 - SICO innovation in disabled stage access


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