About Priava's Technology - Priava is a cloud-based and centralised venue and event management system aimed at venues of all sizes. With its familiar and easy-to-use web interface, the…read more
Subscriber anger over ClassPass enacting rate hikes in Singapore and Hong Kong
ClassPass subscribers in Hong Kong and Singapore have expressed their anger at the fitness sharing platform for raising its prices without apparent warning.
In response, the New York, USA-based aggregator has defended the price adjustment, advising that prices had been increased at the end of an “introductory launch pricing” period.
In Hong Kong, a ClassPass spokesperson said members should have received an email telling them that their monthly plan will cost HK$618 starting from 8th February. The same plan had previously cost HK$399.
The spokesperson told the Hong Kong Free Press advised “at the time when prices were raised, ClassPass had been operating in Asia for about six months and our limited time introductory pricing had come to an end.”
The spokesperson added that members were given at least two to three months’ notice of the switch and, in general, ClassPass provides at least one month’s notice before any price change.
While numerous members took to social media to express their dissatisfaction, ClassPass suggested that those “who opted out of email communication may not have received the email message.”
The company added that there should still be notifications in their mobile app.
According to Channel NewsAsia, some ClassPass customers in Singapore also saw their subscription prices nearly double last month.
A company spokesperson also attributed the Singaporean price hike to the end of introductory launch pricing for Asia.
ClassPass acquired GuavaPass - one of its major Asian competitors - at the start of the year, but the company told Channel NewsAsia that the price adjustment was unrelated.
The latest incident coincided with a Hong Kong public consultation on a statutory cooling-off period for beauty and fitness services consumer contracts, which will last until mid-April.
27th January 2019 - ClassPass acquires rival Asian sharing platform GuavaPass
13th February 2019 - Inaugural Singapore Fit Summit heralds evolution of Asian fitness business network
3rd August 2018 - ClassPass looks for Asian expansion with Singapore launch
1st June 2018 - ClassPass announces plans for aggressive global expansion
1st November 2016 - ClassPass records incremental growth on one year Australian anniversary
19th August 2015 - Online fitness passes aid Hong Kong exercisers
17th December 2015 - Hong Kong fitness coach jailed over HK$1.4 million credit card fraud
14th July 2014 - Singapore fitness clubs hit by complaints
Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?
The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.
However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.
Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.
Subscriptions cost just $90 a year.
Click here to subscribe.
The Complete Guide to Leisure Industry Products & Services.
Geoff Ninnes Fong & Partners (GNFP) is a structural, aquatic and civil engineering consultancy with broad experience in the design of new municipal and institutional swimming pools, hydrotherapy…read more
At EventPro Software, we are proudly different from our industry competitors. We have a development-driven culture and 20 years’ experience in event, venue, and catering management software,…read more
With its sleek good looks and easy-to-use yet powerful functionality, Envibe is the premium fitness club software for the Australasian leisure, recreation and fitness industry. We are the most…read more
Anti Wave International is the original suppliers of top performance swim, aquatic sports, leisure and pool programming equipment. Founded in 1971, Anti Wave International is proud of its…read more
Headquartered in Brisbane with an Australia-wide network of satellite offices, PaySmart is one of Australia’s largest and longest-standing direct debit billing companies. In 1996 we began…read more
get listed with our suppliers directory
Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!