Latest News

Back to Latest News back


Singapore fitness clubs hit by complaints

Singapore fitness clubs hit by complaints
July 14, 2014

Singapore's consumer watchdog has flagged two fitness clubs for the high number of complaints filed against them over the past three years.

The Consumers Association of Singapore (CASE) reported that members' issues with California Fitness and True Fitness made up more than three-quarters of 86 complaints involving fitness clubs filed in 2013.

35 complaints were against California Fitness, which opened its first club here more than 10 years ago, and 31 against True Group, which owns the True Fitness chain.

The two clubs have not fared better this year: Out of 29 complaints filed against fitness clubs as of April, nine involved California Fitness and 13 were against True.

However, the total number of such complaints fell from 95 in 2011 to 86 last year.

CASE Executive Director Seah Seng Choon explained that disagreements over membership fees made up most of the complaints.

Some involved consumers who wished to terminate their memberships because of medical or personal reasons but were either not allowed to do so, had to pay a termination fee or were refused a refund.

Others had their membership renewed automatically without their knowledge, or were pressurised by staff to sign up for a longer package than they had wanted.

In the light of complaints, True Fitness is understood to have made its membership termination policies more flexible.

A True Fitness spokesperson explained that from January last year to May this year, True approved 315 membership suspensions due to medical reasons, said the spokesman. Five members were also given refunds after they terminated their True memberships.

The fitness chain has about 40,000 active members across 11 True Fitness and True Yoga clubs.


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.


supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

Otium Planning Group

Otium Planning Group is a contemporary sport and leisure consultancy providing services in planning, facility development, management and funding for the sport, recreation and leisure industries…

read more

Aquatics / Consultants / Recreation / Sport / Venues



Since 1989 Elite Pool Covers have designed and manufactured an extensive range of high quality affordable manual,semi-automatic and fully-automatic pool cover systems for the harsh Australian…

read more

Aquatics / Environment / Technology / Venues



Clubware’s online gym software is not your run of the mill management system. It has been carefully designed to incorporate all the elements that a fitness club would need. How did we do that?…

read more

Access / Billing / Fitness / Recreation


Smart Connection Consultancy

Smart Connection Consultancy is a boutique sport and recreation consultancy who has become one of Australia’s leading advocates for the use of synthetic sports surfaces as a vehicle to grow…

read more

Consultants / Recreation / Sport / Surfaces



Headquartered in Brisbane with an Australia-wide network of satellite offices, PaySmart is one of Australia’s largest and longest-standing direct debit billing companies. In 1996 we began…

read more

Access / Billing / Fitness / Technology



Regupol Australia Pty Ltd offers a comprehensive range of recycled rubber fitness and leisure flooring surfaces. Their range of products include everroll rubber flooring, Regupol elastic…

read more

Fitness / Recreation / Safety / Surfaces



Founded in 1961, Myrtha Pools® quickly became Italy’s première swimming pool company, and has since grown into one of the world's leading swimming pool construction…

read more

Aquatics / Design / Play / Waterparks / Wellness



PulseTec Solutions is a leading provider of software systems and solutions to the health and fitness industry for more than a decade. Our key products and services include ClientConnect studio and…

read more

Access / Fitness / Marketing / Technology / Venues


get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business