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New Zealand Rugby cancels 700 ‘fraudulent’ All Blacks tickets after Ticketek intervention

New Zealand Rugby cancels 700 ‘fraudulent’ All Blacks tickets after Ticketek intervention
July 19, 2019

New Zealand Rugby has cancelled more than 700 tickets for the upcoming All Blacks v South Africa Rugby Championship game atthe 34,500-seat Westpac Stadium in Wellington after being advised they are fraudulent by its partner Ticketek.

NZR said it had been told by official agents that tickets were being sold for the game with South Africa through unauthorised channels such as Viagogo and it therefore decided to declare them invalid.

NZ Rugby match tickets terms and conditions stress that tickets are invalidated unless they are purchased directly from the body and its partners, such as Ticketek, and cannot be resold.

The decision means that 700 new tickets for the 27th July match at the 34,500-seat Westpac Stadium will now be issued and made available via the official online ticket office.

NZ Rugby warned some fans could be turned away when attempting to access the arena, with Chief Commercial Officer Richard Thomas advising "unfortunately, it is highly likely that some of these tickets will have already been on-sold to unknowing fans on the secondary market and those fans may only discover their tickets are invalid when they present them at the gate at Westpac Stadium.

“Our message to fans is that if you choose to buy All Blacks tickets on the secondary market through online resellers like Viagogo, you run a huge risk of not entering the venue or having to pay inflated prices for tickets.”

Officials said anyone concerned about the validity of their ticket is advised to contact NZ Rugby.

NZ Rugby match tickets terms and conditions state: “It is an essential condition of issuance of tickets and the right of admission to the match conferred on the ticket holder that tickets must not be and have not been offered, provided, resold or transferred for a value greater than the original sale price; advertised or offered for resale or transfer on the internet or elsewhere.

“Tickets may only be purchased through NZR (directly or via the official appointed ticketing agents), official corporate hospitality agents and official travel agents appointed by NZR, or through any other sale or transfer mechanism authorised in writing by NZR.”

Tickets were today still being sold on Viagogo for up to $350.

Related Articles

17th July 2019 - Google suspends Viagogo from paid-for global search results

1st July 2019 - Viagogo claims desire to meet with New Zealand’s Commerce Commission

18th April 2019 - Federal Court finds Viagogo guilty of misleading consumers

12th March 2019 - Viagogo blamed as 200 refused entry to Dunedin concert

4th March 2019 - New Zealand Government to legislate on ticket scalping

19th February 2019 - New Zealand High Court Judge rejects Commerce Commission injunction against Viagogo

6th February 2019 - Commerce Commission describes Viagogo as a ‘marketplace for scalpers and fraudsters’ in Auckland High Court

5th February 2019 - Commerce Commission interim injunction against Viagogo set for New Zealand High Court hearing

29th December 2018 - Ticketek introduces automation to manage demand for ‘hot shows’

15th August 2018 - New Zealand Commerce Commission begins court action against Viagogo

8th August 2018 - New Zealand Rugby calls meeting to help fans tackle ticket resellers

17th March 2018 - Commerce Commission issues warning over buying event tickets through Viagogo

13th September 2017 - Ticketek looks to enhance customer experiences through technology

14th August 2017 - TEG makes Managing Director appointments for Asian and New Zealand operations

28th June 2016 - New Zealand Rugby denies price gouging over Lions tour tickets

24th October 2011 - LPA issues public warning over online ticket scalpers


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