HYPOXI® is one of Europe’s most successful health and weight loss studio concepts. It’s the first weight loss technology to incorporate exercise with advanced vacuum and…read more
Melbourne and Olympic Parks manager advises on working with event partners on rescheduling events
With the leisure industry facing uncertainty over the weeks and months that lie ahead, Lara Burnes, General Manager of Premier Events & Experiences at Melbourne and Olympic Parks, has shared her key insights on how to work with event partners on rescheduling events to ultimately support and keep the industry afloat.
1. Contact your event partner, even if you don’t know what the future holds.
Venues, suppliers and partners are all doing it tough, just like you. While you might not know if you can reschedule your event, or if your event at a later date is going to be impacted, contact your partner to discuss your options.
Weigh up the possible scenarios - and begin to problem-solve together.
2. Keep moving. Detail a new timeline, even if only rough.
We must remember that venues will re-open and events will happen again soon. With this in mind, begin to map out new timelines, even if only rough. It’s important to keep on top of key dates and update your event partners accordingly.
To avoid congestion when everything is back to normal again, don’t be afraid to begin locking in dates. While there are still a lot of unknowns, confirming sooner than later will ensure that you have your top pick for your next event.
3. Be flexible, prepare for the what-if.
Remember a lot of event organisers will be facing the same challenges.
Once life returns to normal, demand will be high for venues and event resources – this means dates and availability may be limited and you might not get your first, or second, choice on dates. Use this time to prepare for the what if, and be flexible.
Remember, dates can change. It’s the experience your event offers that will be unique to your brand and the point-of-difference. Think about the busy and quieter periods of your industry and the 12-month calendar. You may even find some of your later choices in date pique interest of customers and drive a larger audience attendance.
4. Get planning.
Your event might not be happening next week or month, but that doesn’t mean you can’t continue to refine the experience to make it the best event yet.
At Melbourne & Olympic Parks, we have five venues and all venues are busy rescheduling and planning events for when this all blows over. Our business is operating from home, and the team are available to take enquiries, plan rescheduling events or just be there for a chat over a cuppa – and a virtual hug if needed!
Ultimately, while it might not feel like business as usual, venues are here and available to continue planning as normal. Most businesses are operating remotely, with the benefit of having the time to really invest on your event. Use this ‘downtime’ as an opportunity to brainstorm how to make your event the best one yet.
5. Think differently and embrace change.
When we emerge from this, the world will have changed and we will have adapted along the way. Embrace the changes and think about how you can incorporate them into your event.
Some of your attendees may not be able to travel due to budgets, health or simply because travel won't be a priority for their business. Work with your event partners on ways to enhance your event experience, such as working with a charity partner, local suppliers, or incorporating the digital space into your event with a live stream.
6. Be empathetic and kind.
We’re all in this together. People may be slower at getting back to you than usual or battling personal and professional challenges on different fronts.
Be empathetic and be kind, and remember that our actions now will shape our industry’s future.
Burnes, is currently driving the new venue CENTREPIECE at Melbourne Park, scheduled to open late-2021.
Images: Functions at Margaret Court Arena (top) and Rod Laver Arena (middle).
19th March 2020 - More local governments close facilities and halt events
17th March 2020 - HOTA and MONA close to prevent spread of Coronavirus
12th February 2020 - Melbourne and Olympic Parks set to showcase new convention centre at AIME 2020
28th November 2019 - Rod Laver Arena named as a top 10 highest grossing venue
30th March 2019 - Melbourne and Olympic Parks showcases new function centre at Evolve 2019
29th January 2019 - Melbourne and Olympic Parks offers reimagined event spaces
18th December 2018 - New facilities completed at Melbourne’s Rod Laver Arena
4th September 2015 - Margaret Court Arena receives LEED Gold certification
16th March 2015 - Melbourne’s Margaret Court Arena emerges as a new venue for live music
Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?
The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.
However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.
Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.
Subscriptions cost just $90 a year.
Click here to subscribe.
The Complete Guide to Leisure Industry Products & Services.
Solar Pool Heating & Swimming Pool Covers since 1974. Sunbather offer an Australian made product which undergoes continual development to enable you to trust in the Sunbather brand. We deliver a…read more
Fitness On Demand™ is a market-leading developer of virtual group fitness products. Our innovative video delivery systems offer robust content and a simple-to-use, comprehensive web app. Fitness…read more
Vticket Pty Ltd is the Australian and New Zealand distributor for Gateway Ticketing Systems Inc., the world leader in high-speed access control, admission control and ticketing software for the…read more
Quayclean are a national cleaning and waste services partner with proven results in the understanding and delivery of cleaning needs and challenges faced by facilities including; major venues and…read more
The Calgym/Synergy group has had a long and proud history since 1976 as world leaders in the innovation, design and evolution of commercial strength and conditioning equipment. The Synergy group was…read more
AQUASPIN™ - Aqua Cycling Aquaspin™’s sessions have been specially designed by our Master Trainer to be challenging yet fun group cycling sessions. Each session is tailored to…read more
Fun Wheels Pty Ltd are the premium dealer in Australasia for the Dutch company BERG’s commercial and domestic products. Our flagship product is their revolutionary pedal go-kart – the…read more
get listed with our suppliers directory
Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!