INTRODUCTION Abel Sports is Australia’s leading manufacturer and suppliers of Goal Posts, sports ground safety netting systems and coaches boxes for Stadiums ,Sports Clubs, Councils and…read more
Campbelltown City Council deploys Envibe software to enhance customer experience
To enhance its customer experience and cope with growing visitor numbers, Campbelltown City Council has moved to the Envibe leisure management software system.
The Envibe software system, designed by leading leisure industry software provider Jonas Leisure, makes it simple for the Council to manage day-to-day aspects of its four multi-purpose recreation and leisure facilities. This includes organisation of fitness, gymnastics and swim classes, crèche facilities, on-site swim shops and cafés, facility bookings and general customer enquiries.
Envibe’s software is an easy-to-use operating system that allows customers to enter a facility with a simple scan or swipe of a card, while simultaneously enabling a business to effectively run its operations, manage members, handle point of sale, and generate customisable reports.
Campbelltown City Council uses these reports for a wide variety of business purposes, including understanding the number of new members who have joined over a specific timeframe and gathering metrics on how well attended its group fitness classes are.
The scalability of Envibe’s software system means it can be implemented across multiple leisure facilities and the Council uses it to support operations at Eagle Vale Central, Macquarie Fields Fitness and Indoor Sports Centre, Macquarie Fields Leisure Centre and the Gordon Fetterplace Aquatic Centre.
Envibe’s ability to handle a large-scale interface operation is particularly pertinent to the Campbelltown City Council’s requirements, given the ongoing population growth in South West Sydney and the subsequent increased demand for facilities.
Campbelltown City Council Leisure Facilities Lead Rachel Bastable advised that a key benefit of Envibe was the simple user interface and explained “staff are able to manage sales across multiple modules in a single transaction. Effective management of the service at the front desk ensures an increase in speed and efficient timeframes for the customer experience.”
Administration Officer Chloe Young agrees and adds “our region is growing rapidly and we have quite a few new staff members. Envibe is intuitive and easy to get the hang of.
“The more confident our staff are using a system, the better it is for our customers.
“We like the way you can do everything on one leisure management platform; we use it to book swimming lessons, manage memberships, administer group fitness classes, monitor stock, and book birthday parties.”
Young said they prided themselves on providing an outstanding customer experience during all points of the booking and implementation process. When staff had any questions or needed support with Envibe, the Jonas Leisure support team was always available and happy to help.
Click here to contact Envibe/Jonas Leisure via their Australasian Leisure Management Supplier Directory entry.
Image: Envibe leisure management software in use for the Campbelltown City Council at the Macquarie Fields Leisure Centre (top) and the facility from the aire (below).
23rd December 2019 - Campbelltown City Council commits to highest pool safety standards
18th October 2019 - Jonas Software acquires marina management experts Pacsoft
31st July 2019 - Jonas Leisure confirms long term industry commitment
11th July 2018 - Jonas Leisure supports new ActiveXchange industry insights
25th June 2018 - Envibe software links sport facilities and competitions
29th September 2017 - Jonas Leisure backs ARI’s new Mentor Program
17th August 2017 - Jonas Leisure to launch fitness industry sales tool
26th May 2017 - Jonas Leisure introduces new customer service portal
8th November 2016 - Jonas Leisure offers masterclasses in health and fitness software
13th April 2015 - Recreation bookings and registrations made easy with Envibe
Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?
The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.
However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.
Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.
Subscriptions cost just $90 a year.
Click here to subscribe.
The Complete Guide to Leisure Industry Products & Services.
BODY BIKE® International is a leading manufacturer of indoor bikes with a 20-year track record of creating the best indoor bikes. Stay connected with Body Bike Australia…read more
At EventPro Software, we are proudly different from our industry competitors. We have a development-driven culture and 20 years’ experience in event, venue, and catering management software,…read more
Talk To Us For Independent Advice & Specialised Services We're business people, not sales reps IP HUB is one of Australia’s leading advisors on telecoms for both small businesses and…read more
Over the past 10 years Debitsuccess has been providing expert billing services to businesses across Australia. Debitsuccess is now the largest full service direct debit provider in Australasia,…read more
HYPOXI® is one of Europe’s most successful health and weight loss studio concepts. It’s the first weight loss technology to incorporate exercise with advanced vacuum and…read more
revolutioniseSPORT is the emerging market leader in online club management in Australia. Whether it is memberships, registrations, events, online sales or governance tools - revolutioniseSPORT is the…read more
get listed with our suppliers directory
Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!