AusLeisure

Frankston Arts Centre (FAC), a landmark theatre and art gallery in the outer Melbourne suburb of Frankston in Victoria, recently chose Vivaticket’s enta solution for their ticketing.

Frankston City Council Coordinator of Ticketing and CRM solutions, Pauline Bagnell, noted that FAC’s decision to choose enta as its complete solution has proven to be a great success.

Bagnell advises “we find enta is capable of satisfying all our ticketing requirements and our team find the process of selling a ticket to be a very easy process. The enta team worked very hard to find a solution for us and we are now still able to market to our patrons previous ticketing history.  Our implementation was seamless and the training received was very hands on in our own office using our own database.”

Bagnell also reiterated that the support FAC has received from Vivaticket, particularly during the impacts from COVID-19, has been faultless.

“I couldn't speak higher of the Vivaticket support team, each member is extremely knowledgeable, friendly and works tirelessly to find solutions to any problems we may have.

“During the COVID-19 situation we have found the support team amazing. They have worked with us to change our direct debit dates and we find refunding patrons so much easier in enta.  The team have also worked hard on reports to enable us to have the details we need to be easily obtainable.

“Vivaticket have also come up with new initiatives to allow patrons to easily notify us if they would like to refund, donate or keep their tickets.”

The commitment that FAC has dedicated to its excellence is proven in their decision to use Vivaticket’s enta solution for their ticketing.

Frankston Arts Centre was previously scanning tickets but experienced continued difficulties with patrons not printing their PAH tickets and adding their electronic tickets into their wallet, which was a requirement through their previous system. Now a PAH ticket and electronic ticket are actually the same and are easily scanned by the printed copy or the electronic copy. 

FAC is also looking forward to diving deeper into the analytical reports, which they are currently using only minimally, all with the help of enta’s complete Ticketing and CRM solution

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