AusLeisure

Vivaticket has become the latest ticketing platform to offer a simplified solution to refunding and converting tickets into donations following the widespread cancellations caused by the Coronavirus pandemic.

The new website page for current clients, which will help facilitate the handling of refunds, donations and exchanges, eliminates the overwhelming amount of customer communication and documentation as well providing much needed donations to clients.

The automation allows for customers to state their preferences for whether they wanted a refund on their ticket purchase, or to donate to the venue, or to wait for recommencement of trading.

Advising that the webpage is available to all Australian clients on Vivaticket’s Managed Platform using the latest version of its software, as well as to BASS ticketing in Adelaide, Vivaticket’s Development and Solutions Specialist, Lewis Upton-Davis stated “this is Vivaticket’s commitment to the Australian arts sector and to support the campaign asking patrons to donate their ticket refunds to the arts.”

Vivaticket’s local technical team had a 1.5-day turnaround in writing and deploying a webpage to all customers on our current platform.

Upton-Davis explained “one Vivaticket customer first raised the request after hours on Wednesday, and we had it delivered by midday Friday.

“This serves as a testament to our commitment to the wellbeing of our clients and their team and patrons, here at Vivaticket, customer satisfaction is a priority.

“A report has also been written to keep track of processing the responses, which rolled out to customers on the following Monday.”

Vivien Richards, Ticketing Coordinator at Ticketlink, thanked Vivaticket for its dedication and effort to assist its clients, and commented that the new web page and its functionalities “will save hours of work” for her company.

While development cannot be done on this project on an individual client basis at this point in time, Vivaticket is currently working on developments that will assist all clients. It is hoped that the establishment of this web page will assist our valued clients during this period of uncertainty.

Click here to contact VIVATICKET via their entry in the Australasian Leisure Management Supplier Directory. 

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