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TEG Live to refund thousands of basketball fans over Marvel Stadium fiasco

TEG Live to refund thousands of basketball fans over Marvel Stadium fiasco
April 7, 2020

Promoter TEG Live has agreed to refund over $5 million to thousands of basketball fans for tickets purchased to last year's much-hyped Australia-USA exhibition series at Melbourne’s Marvel Stadium.

The move follows an Australian Competition and Consumer Commission (ACCC) investigation that found fans at the two International Basketball Series games in August last year were misled about the quality of views from their seats in sections of Marvel Stadium.

Fans were also found to have been subjected to false advertising by TEG Live, which used top NBA stars - including LeBron James, Kevin Durant, Paul George and James Harden in promotional material - but who did not ultimately play in the two games.

The games in which the USA national team played the Boomers on 22nd and 24th August in Melbourne and the Canadian national basketball team on 26th August in Sydney, were promoted by TEG Live from March 2018.

Record crowds of more than 50,000 fans attended each of the Melbourne matches.

As a result of the ACCC investigation, TEG Live admitted that it made false or misleading claims about seating at the games held in Melbourne and acknowledged the Commission’s concerns that it may have breached the Australian Consumer Law by misleading consumers about which USA national basketball team players would be playing, or would be available to play, in the games.

In a statement on the matter, ACCC Chair, Rod Sims advised “in our view, TEG Live’s conduct was unacceptable, and we are pleased around 5,000 consumers will receive automatic refunds before the end of July.”

TEG Live’s advertising material used a picture of a stadium showing the floor-level seats would be tiered. But those seats at the games were not tiered and many consumers had obstructed views.

Hollywood star Russell Crowe was among the throng of fans who took to social media to express anger at the poor views from their seats, claiming he had paid $1,500 for his ticket. The cost of floor-level seats ranged from $895 to $3,995 for hospitality packages.

Only four players selected in the initial 35-man USA squad - Harrison Barnes, Kemba Walker, Khris Middleton and Myles Turner - played in the Melbourne games.

According to the ACCC, TEG Live must now “include prominent disclosures in advertising regarding player participation and seating” for future events. For the next three years, TEG Live must report to the ACCC annually on any advertising which referenced individual players who did not participate in the event.

Sims added “consumers paid a premium for floor-level seats, ranging between $895 and $3995 for a hospitality package and may have done so as a result of misleading seating advertising.”

Affected consumers will be contacted by TEG Live and receive an automatic refund using their original payment method before the end of July.

Click here to view the undertaking provided by TEG Live.

Image shows one premium ticketholder's view of the 22nd August International Basketball Series match between the Boomers and the USA at Marvel Stadium. Courtesy Leanne Willis/Twitter.

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24th February 2020 - TEG welcomes the Van Egmond Group

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4th November 2019 - AFL announces new management arrangements for Marvel Stadium

30th August 2019 - TCL set to promote FIBA Basketball World Cup 2019

24th August 2019 - ACCC confirms investigation of Boomers vs Team USA ticketing issues

23rd August 2019 - More fan dissatisfaction over Australia vs United States International Basketball Series fixture

21st August 2019 - Report suggests TEG considering refunds for disappointed Marvel Stadium basketball fans

20th August 2019 - Fans furious at withdrawal of stars from 2019 International Basketball Series

25th July 2019 - Melbourne’s Marvel Stadium to host UFC 243

18th June 2019 - Jump! Swim Schools faces court over ACCC claims it misled franchisees

11th January 2019 - ACCC warns against social media ticket scams for sold-out concert tickets

28th August 2017 - ACCC commences legal action against ticket reseller Viagogo


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