Gladstone MRM
Gladstone Health & Leisure (Gladstone MRM Pty Ltd Australia) is a leading supplier of leisure management and fitness software and is endorsed by leading health and fitness professionals and…
read moreLeading health club retention software FitDesk will be on display at the upcoming Fitness Show in Sydney.
FitDesk is one of Australia’s most popular member retention software technologies and is used by a large number of industry leading fitness clubs and aquatic, recreation and sport centres.
FitDesk Sales Manager Lane Harrison explains “generating improvements in health club member retention can be difficult.
“Often knowledge about member retention strategies is not the problem. The biggest area where we see health clubs struggle is through the implementation of a retention strategy.”
To successfully implement an effective member retention strategy facility’s need the right toolsto more effectively track member’s progress and provide support at the right time.
FitDesk Retention helps clubs, centes and facilities implement an effective member retention pathway that can deepen the relationship with members and ensures they get the support they require to reach their goals.
A member retention pathway is a series of steps a member takes to reduce the risk of drop out and typically includes a series of appointments, email communications, resources and personal follow up.
The FitDesk system is based around developing an effective retention pathway and managing each members journey through the pathway.
FitDesk achieves this through functionality such as ‘follow up scheduling’ which automatically programs key follow up ‘touch points’ with members so staff know the appropriate time to reach out to members.
In depth reporting allows managers to monitor staff compliance to ensure all follow up is being completed on time so that each member receives the support and guidance they need to reach their goals.
Another popular element of FitDesk is its retention automation capabilities which allows health clubs to set up and deliver an automated schedule of communication.
Automation of follow up communications such email and SMS content help robotically educate members and create deeper relationships.
Harrison adds “we found that a hybrid approach of using automation combined with personalised follow up is most effective when it comes to member satisfaction and retention improvements.”
FitDesk will be exhibiting at the 2017 Fitness Show in Sydney from 28th to 30th April 2017, at Booth S19.
Interested clubs and facilities can book to receive a 15 minute retention pathway demonstration and free member retention pathway way blueprint if they visit the FitDesk stand.
To book please email info@greenedesk.com or call 1300 181 665.
4th April 2017 - SWIMDESK SOFTWARE TO HELP NEW COCKBURN ARC ENGAGE AND RETAIN SWIM SCHOOL CUSTOMERS
9th March 2017 - NEW NAME, NEW FOCUS FOR THE FITNESS SHOW 2017
17th November 2015 - SWIMDESK OFFERS COMPLIMENTARY GUIDE TO IMPROVING SWIM SCHOOL CUSTOMER SATISFACTION
28th October 2015 - GREENEDESK EXPANDS INTO NEW ZEALAND
14th September 2015 - WORKOUT TRACKING APPLICATION REACHES ONE MILLION WORKOUT MILESTONE
7th October 2014 - SOFTWARE AIDS COMMUNICATION WITH PARENTS ABOUT THEIR CHILDREN’S SWIMMING LESSON PROGRESSION
15th April 2014 - FITDESK SYSTEM HELPS ENGAGE FITNESS CLUB MEMBERS AND IMPROVE RETENTION RATES
Support our industry news service
We hope that you value the news that we publish so while you're here can we ask for your support?
As an independent publisher, we need reader support for our industry news gathering so ask that - if you don't already do so - you back us by subscribing to the printed Australasian Leisure Management magazine and/or our online news.
The Complete Guide to Leisure Industry Products & Services.
Gladstone Health & Leisure (Gladstone MRM Pty Ltd Australia) is a leading supplier of leisure management and fitness software and is endorsed by leading health and fitness professionals and…
read moreAs of the 1st July 2018, Enta Australasia Pty Ltd/Best Union has been rebranded as Vivaticket Pty Ltd. Vivaticket is the ideal strategic partner for the organisation and management of your…
read moreAs of the 1st July 2018, Enta Australasia Pty Ltd/Best Union has been rebranded as VIVATICKET Pty Ltd. Click here to view the VIVATICKET Pty Ltd listing. 19th July 2018 - ENTA…
read moreTicketSearch is focused on providing businesses, organisations, and venues with affordable, efficient, and powerful self-managed ticketing solutions. The organisation has offices in Australia, New…
read moreProSlide is the global leader in water ride design and manufacturing, supplying high-performance water attractions to new and expanding water parks around the world. For over three decades, ProSlide…
read moreThe P.A. People is a specialist integrator and contractor in sound reinforcement, audio visual systems, performance lighting and production communications. Over its almost 50 year history the company…
read moreKnown as Hydrilla since September 2020 - see www.ausleisure.com.au/suppliers/hydrilla-pty-ltd
read moreABOUT Again Faster is a Brisbane based, Australian owned supplier of strength and conditioning and functional fitness equipment. With nearly 10 years experience in the Australian market, we are…
read moreGet your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!