Latest News

Back to Latest News back

 

Retention Software on display at Fitness Show

Retention Software on display at Fitness Show
April 19, 2017

Leading health club retention software FitDesk will be on display at the upcoming Fitness Show in Sydney.

FitDesk is one of Australia’s most popular member retention software technologies and is used by a large number of industry leading fitness clubs and aquatic, recreation and sport centres.

FitDesk Sales Manager Lane Harrison explains “generating improvements in health club member retention can be difficult.

“Often knowledge about member retention strategies is not the problem. The biggest area where we see health clubs struggle is through the implementation of a retention strategy.”

To successfully implement an effective member retention strategy facility’s need the right toolsto more effectively track member’s progress and provide support at the right time.

FitDesk Retention helps clubs, centes and facilities implement an effective member retention pathway that can deepen the relationship with members and ensures they get the support they require to reach their goals.

A member retention pathway is a series of steps a member takes to reduce the risk of drop out and typically includes a series of appointments, email communications, resources and personal follow up.

The FitDesk system is based around developing an effective retention pathway and managing each members journey through the pathway.

FitDesk achieves this through functionality such as ‘follow up scheduling’ which automatically programs key follow up ‘touch points’ with members so staff know the appropriate time to reach out to members.

In depth reporting allows managers to monitor staff compliance to ensure all follow up is being completed on time so that each member receives the support and guidance they need to reach their goals.

Another popular element of FitDesk is its retention automation capabilities which allows health clubs to set up and deliver an automated schedule of communication.

Automation of follow up communications such email and SMS content help robotically educate members and create deeper relationships.

Harrison adds “we found that a hybrid approach of using automation combined with personalised follow up is most effective when it comes to member satisfaction and retention improvements.”

FitDesk will be exhibiting at the 2017 Fitness Show in Sydney from 28th to 30th April 2017, at Booth S19.

Interested clubs and facilities can book to receive a 15 minute retention pathway demonstration and free member retention pathway way blueprint if they visit the FitDesk stand.

To book please email info@greenedesk.com or call 1300 181 665.

4th April 2017 - SWIMDESK SOFTWARE TO HELP NEW COCKBURN ARC ENGAGE AND RETAIN SWIM SCHOOL CUSTOMERS

9th March 2017 - NEW NAME, NEW FOCUS FOR THE FITNESS SHOW 2017

17th November 2015 - SWIMDESK OFFERS COMPLIMENTARY GUIDE TO IMPROVING SWIM SCHOOL CUSTOMER SATISFACTION

28th October 2015 - GREENEDESK EXPANDS INTO NEW ZEALAND 

14th September 2015 - WORKOUT TRACKING APPLICATION REACHES ONE MILLION WORKOUT MILESTONE

7th October 2014 - SOFTWARE AIDS COMMUNICATION WITH PARENTS ABOUT THEIR CHILDREN’S SWIMMING LESSON PROGRESSION

15th April 2014 - FITDESK SYSTEM HELPS ENGAGE FITNESS CLUB MEMBERS AND IMPROVE RETENTION RATES


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

TouchCloud Global

Activating skyscapes for tourism, art, leisure and living TouchCloud Global (TCg) is a highly specialised international consultancy, broker and principal, devoted solely to activating and energising…

read more

Attractions / Consultants / Recreation / Safety / Tourism

 
 

Anti Wave International

Anti Wave International is the original suppliers of top performance swim, aquatic sports, leisure and pool programming equipment. Founded in 1971, Anti Wave International is proud of its…

read more

Aquatics / Play / Sport

 
 

QUAYCLEAN

Quayclean are a national cleaning and waste services partner with proven results in the understanding and delivery of cleaning needs and challenges faced by facilities including; major venues and…

read more

Aquatics / Hospitality / Surfaces / Venues

 
 

AEROBIC MICROPHONES AUSTRALIA

Aerobic Microphones Australia provides audio products for the fitness industry. Products include the sweat resistant Cyclemic and Aeromic headworn microphones and pouchbelts that are made in…

read more

Fitness / Technology

 
 

MYZONE

Myzone is the industry’s leading wearable technology solution. Myzone’s wearable products show and reward effort when you work out. It displays accurate real-time heart rate, calories, and…

read more

Fitness / Sport / Technology / Wellness

 
 

AAC ID SOLUTIONS

AAC ID Solutions is a leading supplier of identification access wristbands, barcoded wristband tickets, lanyards, membership products and RFID solutions for events and venues, working with thousands…

read more

Access / Marketing / Safety / Ticketing

 
 

Life Fitness

Life Fitness Cardio Life Fitness Strength Hammer Strength Group Cycling Rowers Certified Refurbished Freeweights Benches & Racks Flooring Life Fitness is the global leader in the fitness…

read more

Fitness / Recreation / Technology / Wellness

 
 

HYPOXI Australia Pty Ltd

HYPOXI®  is one of Europe’s most successful health and weight loss studio concepts.  It’s the first weight loss technology to incorporate exercise with advanced vacuum and…

read more

Fitness / Technology / Wellness

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business