Latest News

Back to Latest News back


SwimDesk offers complimentary guide to improving swim school customer satisfaction

SwimDesk offers complimentary guide to improving swim school customer satisfaction
November 17, 2015

Since an official launch in June 2014, software application SwimDesk has grown as a popular tool for enhancing a swim school’s customer experience, with over 50 centres throughout Australia using the technology.

The SwimDesk system includes unique functionality for managing swim student progression and retention. The system allows swim schools to managing student assessments on tablet device whilst enhance communications with parents through features such as assessment email notifications and online parent portal where parents can see the skill progression of their children.

What really makes SwimDesk stand out is the design of its parent portal which can be tailored to include a facilities’ logos, mascots, images and video content. The parent portal is mobile compatible which means parents can easily view their child’s lesson progression via their smart phone.

SwimDesk works in conjunction with many leading leisure management systems and provides a specialised and powerful tool for managing swimming lesson progression and retention.

To help educate swim schools on innovative strategies for improving customer satisfaction SwimDesk have launched a complementary booklet Five Strategies for Improving Swim School Customer Satisfaction and Retention.

The in-depth booklet explains five core strategies for improving customer satisfaction levels in a Swim schools. The booklet focuses heavily on the importance of communication with parents and outlines several ways to overcome than challenges of communicating with thousands of parents.

To download a complimentary copy of the booklet go to

Click here to contact SwimDesk via their entry in the Australasian Leisure Management Supplier Directory.




Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.


supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all


Ecoline is a highly experienced and skilled company that offers world-first technology in safety, protects the environment and provides a unique and challenging custom-made adventure and educational…

read more

Attractions / Environment / Safety / Tourism



Humanforce is a global provider of workforce management solutions for companies who need flexibility to manage complex workforces. Companies use Humanforce to manage everything from time and…

read more

Hospitality / Retail / Technology / Venues



NovoFit is an exciting and dynamic new company born from two of Australia’s leading commercial fitness equipment suppliers. NovoFit combines over 45 years of industry expertise, delivering state…

read more

Fitness / Recreation / Sport / Technology / Wellness



Quayclean are a national cleaning and waste services partner with proven results in the understanding and delivery of cleaning needs and challenges faced by facilities including; major venues and…

read more

Aquatics / Hospitality / Surfaces / Venues



Founded in 1961, Myrtha Pools® quickly became Italy’s première swimming pool company, and has since grown into one of the world's leading swimming pool construction…

read more

Aquatics / Design / Play / Waterparks / Wellness


Fun Wheels Pty Ltd

Fun Wheels Pty Ltd are the premium dealer in Australasia for the Dutch company BERG’s commercial and domestic products. Our flagship product is their revolutionary pedal go-kart – the…

read more

Attractions / Tourism / Venues


Enta Australasia

As of the 1st July 2018, Enta Australasia Pty Ltd/Best Union has been rebranded as VIVATICKET Pty Ltd.  Click here to view the VIVATICKET Pty Ltd listing.  19th July 2018 - ENTA…

read more

Technology / Ticketing / Venues


Neptune Benson

Neptune Benson is a manufacturer of high quality water filtration and disinfection products for the recreational, industrial, and municipal water markets. With more than 20,000 installations…

read more

Aquatics / Design / Recreation


get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business