New user analytics and management system in place at Sydney’s Gunyama Park Aquatic and Recreation Centre

December 16, 2021

Aquatics / Recreation / Safety / Security / Technology /

The City of Sydney’s Gunyama Park Aquatic and Recreation Centre has installed a visitor management and analytics system from Cohera-Tech across the complex.

The Cohera-Tech system allows the facility’s management team to monitor visitor numbers at their venues in real-time with alerts to ensure that numbers remail within COVIDSafe limits.

The Cohera-Tech system achieves this is done using a range of 12 strategically placed sensors detecting visitor movements in and out, with separate counts for adults, children and groups. These sensors work to a 98% accuracy level with data fed back to cloud-based servers, then back to dashboard reports within two seconds of the person walking under the sensor.

This real-time data is sent directly to the management team leaders responsible for the reporting venue via dashboard screens and their smartphones, including occupancy number alerts.

Reports on results are generated automatically on daily, weekly and monthly results and compared with previous days, weeks, months results which are retained within the system.

A standard range of reports for aquatic and recreation centre like Gunyama Park has been developed by Cohera-Tech and additional reporting analytics developed as apart of the installation package.

The Gunyama Park management team can now separately model a wide range of information from the number of children, adults and groups using the park, and times of visits and the venues visited.

For example, the changing usage of the different pools by children during school holidays and over the seasons could be monitored and provide the basis for staffing level planning and budgeting.

The same applies to the other venues being monitored like the fitness area, the hydrotherapy pool, the indoor and outdoor pools and the café, which all have different usage patterns and maximum occupancy restrictions.

Customer counting sensors have been installed in the following facilities:

Main entry
Café entry points
Reception to outside pools
Reception to indoor pool
Entrance to hydro-therapy pool
Indoor to outdoor pools exit points
Gymnasium entry points
Group entry gate

The Cohera-Tech System does not use facial recognition and is anonymous, while being able to identify adults, children, gender, groups like families and report on them separately.

All data is collected in a secure customer portal which can be reviewed for budget purposes and later analytics and as comparative data against real-time results.

Senior Management reporting to the City Council on the results and popularity of the Gunyama Park operation is achieved with pre-set reporting templates with easy to absorb graphs, bar graphs and pie charts.

Cohera-Tech are experts in people counting systems and have installed them in over 50 Leisure Centres throughout Australia, as well as hundreds of retail stores, universities, libraries, shopping centres and city council venues.

Click here to contact Cohera-Tech through their entry in the Australasian Leisure Management Supplier Directory.

Images: Gunyama Park Aquatic and Recreation Centre (top, credit: City of Sydney) and Centaman turnstiles at the Centre's main entry (below, credit: Centaman).

14th December 2021 - Marriner Group selects Ticketek to provide ticketing and data analytics solutions for their theatres

12th October 2021 - Data analytics company STR share impact on hospitality sector of AFL and NRL Grand Finals

26th May 2021 - Victoria University launches sport data analytics short course

4th May 2021 - Sport and entertainment agency Gemba announce head of data and analytics appointment amid team expansion

29th April 2021 - EasyGate SPT ‘future-proofs’ Sydney’s new Gunyama Park Aquatic and Recreation Centre

22nd February 2021 - Metra Australia shares details of Gunyama Park Aquatic and Recreation Centre locker installation

11th January 2021 - Cost of City of Sydney’s new Gunyama Aquatic Centre set to exceed $100 million

21st August 2020 - Sydney’s Gunyama Park Aquatic and Recreation Centre on target for end of year completion

29th January 2020 - New Gunyama Park Aquatic and Recreation Centre to be heated by cogeneration system

14th December 2020 - ActiveXchange puts data analytics at the fingertips of 18 NSW sporting bodies

8th July 2019 - Swimming Australia announces AWS as Cloud and Data Analytics Provider

29th April 2019 - Cohera-Tech supplies visitor counting, tracking and analysis for facilities

5th March 2019 - Impact of Big Data and Analytics to be examined at SportAccord Gold Coast Summit

22nd March 2018 - 25 years of CERM PI benchmarking for Australian public aquatic, recreation and sport facilities

17th September 2017 - Sports tracking and analytics market to reach US$15.5 billion by 2023

6th September 2017 - TEG Analytics and TEG Rewards shine light on growth in eSports

18th May 2017 - ASTN and Sports Analytics Conference partner to drive sport technology growth

2nd May 2017 - Catapult launches first ever performance analytics product for amateur clubs

7th March 2017 - Melbourne to host Sports Analytics Innovation Summit over next two days

Support our industry news service
We hope that you value the news that we publish so while you're here can we ask for your support?

As an independent publisher, we need reader support for our industry news gathering so ask that - if you don't already do so - you back us by subscribing to the printed Australasian Leisure Management magazine and/or our online news.