AusLeisure

With large-scale events returning across Australia, intelligent provider of workforce management solutions, Humanforce is providing venues with advanced, locally developed tools to help them prepare for and manage large crowds during COVID-19 with flexible workforces.    

Events such as the Australian Open, Australia vs India Test Cricket, and a long list of music events, are now being staged with rising crowd capacities. With this comes the need for organisers to bring back large pools of casual workforces to manage these events in a manner that is safe and practical.

Humanforce has updated its solution to streamline workforce management for event organisers, allowing them to manage casual workers for each individual event. This gives managers the ability to focus on the specific needs for each event’s workforce so they can quickly scale up or down the number of casual staff rostered on, have instant access to the details of staff who worked in a particular area of a venue, or easily communicate with staff any new information they need to be aware of for their shift. 

Humanforce Chief Executive, Clayton Pyne notes “we’re all excited to see so many sporting, entertainment, community and cultural events returning across Australia.

“However, COVID-19 will continue to impact event workers, with ongoing challenges around last minute changes in restrictions, as well as the need to be able to quickly contact trace and communicate guidance around mask protocol, social distancing and hygiene rules.

“As we’ve seen at the India – Australia Test played at the Sydney Cricket Ground event, organisers need to be ready to react quickly should government restrictions change at the last minute and crowd capacities be reduced, which also means less staff are needed. In the case of the Boxing Day Test in Melbourne, where a positive case arose, organisers needed to be able to contact trace staff in a particular area of the MCG.”

Humanforce supports both event organisers and their employees with a solution featuring the following tools:

App Based Time Records: Workers can clock-on through an app that features geofencing and facial recognition, ensuring that staff are in the right location for their shift and recording hours worked accurately. Additionally, app-based clock-on for on-site workers will provide lower contact contamination risk than sign-on sheets or touchpads. 

Worker Well Being Checks: A ‘Rate My Shift’ feature enables managers to monitor staff wellbeing and how they are feeling about their work, including hygiene protocols, in a non-invasive way.

Employee Engagement: App-based workplace messaging enables employers to host virtual return to work catchups. And the informal two-way communication can help workers re-engage with the team, so they are motivated for their upcoming event.  

Clayton adds “as more and more casual staff return to work, it is really important that employers are providing a COVIDSafe environment and that they are able to communicate current information with each and every staff member. This helps to engage and create a positive casual worker experience, where staff are confident about the workplace they are rostered to work in, and they are kept informed and notified of any changes or requirements as quickly as possible.”

The Humanforce solution also supports contact tracing reporting among casual workers, should there be a positive COVID-19 case occur at a business location or within an area of an event venue. This helps employers to rapidly and accurately identify and report all casual workers who are contacts of a positive case.

Additionally, the solution helps to navigate and manage a number of new and complex leave types, including pandemic leave, that have been introduced in response to COVID-19.

For more information go to www.humanforce.com  

Image: Melbourne Park's Margaret Court Arena

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