Australian Prime Minister Anthony Albanese has today announced plans to protect consumers and suppliers by banning unfair trading practices under the Australian Consumer Law.
The move will see ‘dynamic pricing’ concert tickets banned as the Federal Government cracks down on what it calls “dodgy” trading practices including “subscription “traps” for gym memberships, airline tickets, hotel rooms and online shopping.
A statement released by the Prime Minister’s office advised “from concert tickets to hotel rooms and gym memberships, Australians are fed up with businesses using tricky tactics that make it difficult to end subscriptions or add hidden fees to purchases.
“These practices can distort purchasing decisions, or result in additional costs, putting more pressure on the cost of living.”
It notes that the Federal Government’s actions will address a wide range of practices, including:
- ‘Subscription traps’ that use arduous and confusing steps to make cancelling a subscription difficult.
- ‘Drip pricing’ practices where fees are hidden or added throughout the stages of a purchase.
- Deceptive and manipulative online practices that aim to confuse or overwhelm consumers, omit or hide material information, or create a false sense of urgency or scarcity – this can include warnings that a customer only has limited time to purchase a product.
- Dynamic pricing where a product’s price changes during the transaction process.
- Requiring consumers to set up an account and provide unnecessary information to make an online purchase.
- Where a business makes it difficult for a consumer to contact them when they have a problem with their product or service.
It also notes that “Treasury will consult on the design before the (Federal) Government legislates a general prohibition on unfair trading practices.
Announcing the planned ban, Prime Minister Albanese stated “we're taking strong action to stop businesses from engaging in dodgy practices that rip consumers off.
"Today's announcement puts businesses engaging in unfair trading practices on notice.
"Hidden fees and traps are putting even more pressure on the cost of living and it needs to stop."
Treasurer Jim Chalmers added “whether it's traps that make it difficult or confusing to cancel a subscription, hidden fees and charges at different stages of a purchase, deceptive or manipulative practices online or making it difficult for people to report problems with their products or services, we're going to change the rules.”
Treasurer Chalmers’ office said areas to be addressed include ‘subscription traps’, which make it difficult to cancel a subscription, ‘drip pricing’, where extra fees are gradually added along each stage of a purchase such as for concert tickets, or websites requiring customers to set up accounts which are unnecessary for the purchase they want to make.
Also to be banned are online marketing ploys which “aim to confuse or overwhelm consumers, omit or hide material information, or create a false sense of urgency or scarcity”. Those are said to include “warnings that a customer only has limited time to purchase a product”, commonly used by some large online retailers.
Another key proposal will be to address ‘dynamic pricing’, which the Federal Government described as where product prices change during the transaction process. It is a controversial fee structure, which can see prices spike high above the originally advertised price.
The practice recently came under scrutiny in relation to highly sought after concert tickets.
The reforms aim to empower the Australian Competition and Consumer Commission (ACCC) and state and territory consumer protection agencies to issue infringement notices or pursue penalties for breaches of the Consumer Guarantee and Supplier Indemnification provisions of the Australian Consumer Law.
Following consultation, the Federal Government will work with states and territories to settle a final reform proposal in the first half of 2025.
Consultation Paper
The announcement coincides with the release of a consultation paper on reforms to strengthen protections for consumers and small businesses under the Consumer Guarantees and Supplier Indemnification provisions of the Australian Consumer Law.
About the author
Nigel Benton
Co-founder/Publisher, Australasian Leisure Management
Born in the English county of Dorset, Nigel Benton is the co-founder and Publisher of Australasian Leisure Management, Australia, New Zealand and the Asia-Pacific’s only magazine for professionals in all areas of the leisure industry and the www.ausleisure.com.au website - the go to news resource for industry leaders and professionals.
With a long-term commitment to communicating all that is best about the leisure industry (aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues) his career has been defined by an ability to develop and implement industry communications.
Starting his career working in heritage visitor attractions and then adventure travel in Africa and the Middle East, an interest in writing about his experiences led to his change of career into magazine journalism and publishing.
In addition to publishing, Nigel speaks on marketing communications at a range of industry events.
He was made a Life Member of the World Leisure and Recreation Association in 2006 and is a Fellow of the Royal Geographical Society (London).
In 2020, he launched the new Asian Leisure Business website.
As of October 2024, he was inducted into the Australian Fitness Awards Roll of Honour at the 2024 AUSactive National Awards.
Among a range of published works and features, his comments on a Blog (blogspot) from 2007 to 2011, when this website went live in its current form, may be interesting to reflect back on.
His philosophy on life is to be kind to all and to indulge those that you love.
His passions include family, Newcastle United and motorcycles (especially British ones) as well, until February 2025 when she left us, caring for a little pug named Stella.
Click here to connect with him via LinkedIn.
Read more from this author
Related Articles
15th October 2024 - Live Performance Australia says industry problems not the fault of one company
14th October 2024 - Four Corners program scrutinises Live Nation’s practices within Australian music industry
14th October 2024 - Live performance remains under pressure notwithstanding 2023 record attendance and revenue
11th October 2024 - Oasis’ Australian tour dates will not feature dynamic ticket pricing
21st September 2024 - SiteMinder makes dynamic demand-based pricing accessible to all hotels
18th September 2024 - Consumer Protection urges families to prioritise safety at Perth Royal Show
5th September 2024 - WA Consumer Protection warns gyms of enforcement of fitness industry code of practice
24th August 2024 - Consumer advocacy group highlights difficulty in cancelling fitness app subscriptions
28th March 2024 - Merlin Entertainments to introduce dynamic pricing at key global attractions
15th March 2024 - SiteMinder launches on mobile offering hospitality sector new era of dynamic revenue management
27th January 2024 - No fair trading or consumer affairs warnings over fitness memberships during ‘gym-uary’
13th December 2023 - Federal Court fines Fitbit $11 million fine for misleading Australian consumers over rights
15th August 2023 - NSW Fair Trading investigates Canberra United sponsorship-for-tickets scheme
6th July 2023 - Consumer group expresses concern about use of facial recognition technology at major Australian stadia
30th June 2023 - Half a billion bots competing with consumers for Taylor Swift tickets
29th June 2023 - Promoters announce new Taylor Swift dates as NSW Fair Trading steps in on ticket resales
8th January 2023 - NSW Fair Trading Minister warns consumers over online ticketing scams
30th September 2022 - NSW Fair Trading fines eBay Australia over marked-up tickets for NRL Grand Final listings
19th September 2022 - NSW Fair Trading urges consumers to avoid ticket resellers
24th May 2022 - NSW consumers urged to check eligibility for ticket refunds
19th May 2022 - Federal Court orders Viagogo to pay $7 million penalty for misleading Australian consumers
11th November 2021 - ACCC says Trivago should be fined $90 million for misleading Australian consumers
21st December 2020 - ACCC to take Court action against Lorna Jane over ‘anti-virus active wear’ claims
24th August 2019 - ACCC confirms investigation of Boomers vs Team USA ticketing issues
14th July 2017 - New App brings dynamic pricing to cinemas
16th December 2016 - Gateway Ticketing partnership with Digonex to explore dynamic pricing solutions in attractions
Support our industry news service
We hope that you value the news that we publish so while you're here can we ask for your support?
As an independent publisher, we need reader support for our industry news gathering so ask that - if you don't already do so - you back us by subscribing to the printed Australasian Leisure Management magazine and/or our online news.
