Latest News

Back to Latest News back


NSW Fair Trading urges consumers to avoid ticket resellers

NSW Fair Trading urges consumers to avoid ticket resellers
September 19, 2022

Consumers are being urged to avoid dealing with ticket reselling platforms that advertise tickets to popular events, often at exorbitant prices in violation of NSW laws.

NSW Fair Trading Commissioner Natasha Mann notes “In NSW, ticket sellers are prohibited from reselling a ticket for more than 10% above the original price for an event held in the state.”

Football fans racing to secure tickets for the finals and parents making plans for the upcoming school holidays are reminded that it is against the law for tickets to events in NSW to be resold for profit.

Commissioner Mann advises “Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000.

“If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it.”

Data collected by NSW Fair Trading showed a single ticket to the National Rugby League grand final in Sydney on 2nd October 2022 was being offered at 49% above the original price of a ticket in the same section of the ground on a ticket reselling website.

In other examples of transactions on ticket reselling websites, a consumer paid $977 for two tickets to Robbie Williams when the face value of the tickets was $198.

In another case, a consumer paid $700 for tickets to Harry Styles that had a total value of $300.

“Frustrated consumers have also contacted NSW Fair Trading with complaints about fraudulent or fake tickets, or tickets being purchased but not delivered and delays receiving a refund for cancelled events,” Commissioner Mann added.

“NSW Fair Trading conducts regular compliance activities in relation to the reselling of tickets for events in NSW.

“Consumers should avoid dealing with ticket resellers in order to avoid disappointment.”

Anyone who has dealt with a ticket reseller and are not satisfied with their interaction is encouraged to contact NSW Fair Trading on 13 32 20 or online at

Related Articles

20th September 2022 - House of Tickets rebrands as Ticketworx

15th September 2022 - International speakers to address 2022 Ticketing Professionals Conference Australia

15th September 2022 - Moshtix reveal exclusive Ticketing Partnership with Merivale

14th September 2022 - Humanitix ticketing platform founders recognised with Committee for Sydney award

3rd September 2022 - Viagogo under investigation as Perth concert tickets offered for resale at double original price

31st August 2022 - INTIX to provide ticketing solutions for Melbourne Sports Centres

22nd August 2022 - More than 35,000 tickets sold during Darwin Festival

16th August 2022 - New Zealand Courts advance bankruptcy proceedings against Ticket Rocket owner Matt Davey

10th August 2022 - AFL reveals ticket price freeze for finals series

6th August 2022 - Ticketmaster and TikTok partner to offer a new way to discover and purchase event tickets

22nd July 2022 - Strengthening presence in Asia Ticketmaster announces part acquisition of Thai Ticket Major

22nd July 2022 - Patron Technology announced as ticketing and RFID Partner for the 2022 Ticketing Professionals Conference

9th July 2022 - Ticketek secures category wins at TheTicketingBusiness Awards 2022

25th June 2022 - Vivaticket and Digonex link to offer dynamic pricing option

24th May 2022 - NSW consumers urged to check eligibility for ticket refunds

30th January 2022 - NSW Government urges consumers to avoid purchasing tickets through Viagogo

Support our industry news service
We hope that you value the news that we publish so while you're here can we ask for your support?

As an independent publisher, we need reader support for our industry news gathering so ask that - if you don't already do so - you back us by subscribing to the printed Australasian Leisure Management magazine and/or our online news.

Click here to view our subscription options.


supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

Abel Sports

INTRODUCTION Abel Sports is Australia’s leading manufacturer and suppliers of Goal Posts, sports ground safety netting systems and coaches boxes for Stadiums ,Sports Clubs, Councils and…

read more

Recreation / Sport / Venues


Anti Wave Global

Anti Wave Global is the original suppliers of top performance swim, aquatic sports, leisure and pool programming equipment. Founded in 1971, Anti Wave Global is proud of its long and tested…

read more

Aquatics / Play / Sport


Ticketworx Pty Ltd

Ticketworx (formerly House of Tickets) is Australia and New Zealand’s foremost ticket specialist servicing some 2,700 clients and producing in excess of 30 million per tickets per annum.…

read more

Entertainment / Events / Technology / Ticketing / Venues


SeatGeek Asia Pacific

SeatGeek is a search engine and mobile-focused ticket marketplace that allows fans to buy and sell tickets for live events. As of August 2018, SeatGeek has exited the Australian, New…

read more

Entertainment / Sport / Technology / Ticketing / Venues



Switch to smarter fitness management software with Clubworx based in Australia that enables fitness businesses to start or grow their business with ease. - all in one place from anywhere in the…

read more

Fitness / Recreation / Technology / Wellness



Playrope Aqua-Fun, are the Australian & New Zealand exclusive distributors for Vortex Aquatic Structures International, the world leader in aquatic playgrounds and urban water landscapes.…

read more

Aquatics / Attractions / Parks / Play / Recreation


Jonas Leisure

Jonas Software operates over 110 independently managed software brands around the world, providing them with the strategic guidance and financial security required to be leaders in their respective…

read more

Aquatics / Billing / Fitness / Recreation / Sport



Hidroplay welcomes you to the exciting world of children's Playscapes, waterslide's and Water Attractions. Appealing to families, Hidroplay increases patronage in your facility during those…

read more

Aquatics / Play / Recreation


get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business