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read moreThe CERM Performance Indicators (CERM PI) initiative has announced its latest contribution to advancing industry standards - the annual release of the National Operational Management Benchmarking Report for Aquatic and Recreation Centres.
This year's report delves into a spectrum of crucial operational aspects including centre space, visitation, membership, equipment, receipts, expenditure, utilities, HR, wages and fees.
Included in this were new metrics around fitness ‘passport’ visitations and other membership metrics.
A snapshot of the findings reveals that the ‘dry’ sport and recreation centres that participated had high expense recovery percentages.
Dry centres of less than 2000 metre² in size had an 82% expense recovery, while centres over 2000 metre² had an 99% recovery. Meanwhile, aquatic centres did not always report higher expense recoveries, as outdoor pool facilities and outdoor/indoor pool facilities were found to have 50% and 78% expense recoveries, respectively (indoor pool facilities had 86%).
An overview of the newly explored metrics showed, for instance, that indoor/outdoor pool facilities had the highest median average member visits per week (1.9), followed by indoor pool facilities (1.7), and outdoor pool facilities (1.4). These findings, and bulletins as a whole, offer insights into key performance indicators, efficiency benchmarks, and emerging trends shaping the industry landscape. The report equips facility managers with the tools needed to make informed decisions that enhance the overall experience for patrons.
Releasing the report, CERM PI advise “this eagerly anticipated report marks a significant contribution to the continuous improvement of operational practices within the aquatic and recreation sector.
“As industry leaders, CERM PI recognises the importance of data-driven decision-making in elevating the performance of aquatic and recreation centres nationwide. The annual Benchmarking Report, curated in collaboration with key stakeholders, serves as a comprehensive guide for centre management and local councils.”
The operational management bulletin, along with customer service quality surveys, are refined regularly to ensure we are capturing the most relevant data related to these imperative aspects of organisational success.
To obtain a copy of the bulletin, email: cermpi@unisa.edu.au
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1st January 2024 - Severe weather closes Gold Coast attractions, aquatic centres and sports hubs
21st December 2023 - Kingston Aquatic and Leisure Centre site demolition materials to be recycled
20th December 2023 - Release of latest industry guidelines aimed at increasing safety in aquatic facilities
19th December 2023 - Survey reveals fees charged by Western Australian aquatic, recreation and sport centres
15th December 2023 - New accessible facilities installed for Horsham Aquatic Centre
30th November 2023 - Belgravia Leisure reveals management team for ACT’s aquatic and recreation centres
21st November 2023 - LIWA Aquatics announces team for 2023/24
17th November 2023 - Management EOI opened for new Bundaberg Regional Aquatic Centre
14th November 2023 - Moira Shire Council undertakes urgent resurfacing at aquatic playground
4th November 2023 - FSB and IAKS present global lessons in sustainable and inclusive aquatic and recreation facilities
3rd November 2023 - CERM PI invites input for 2023 Operational Benchmarking Survey for aquatic, recreation and sport centres
3rd October 2023 - Move to transition Ballarat Aquatic and Lifestyle Centre to renewable energy
5th September 2023 - CERM PI adds new green energy usage metrics to 2023 Operational Benchmarking Survey of aquatic, recreation and sport centres
14th July 2023 - New ARV COVID-19 recovery report charts upward trend in post pandemic facility attendances
21st September 2022 - CERM looks for industry input to 2022 operational benchmarking survey
9th September 2021 - CERM invites industry input to 2021 operational benchmarking survey
4th September 2020 - CERM PI launches 2020 National Operational Benchmarking Survey
19th March 2020 - New national infrastructure database looks to drive informed decision making
22nd March 2018 - 25 years of CERM PI benchmarking for Australian public aquatic, recreation and sport facilities
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