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read moreIternational one-stop travel service provider Trip.com, has announced it will build a joint innovation lab with Amazon Web Services (AWS), the world's most comprehensive and broadly adopted cloud to improve the online travel provider's travel and services.
Trip.com and AWS will combine technology resources and knowledge in cloud computing and artificial intelligence to identify and develop new ways to support Trip.com customers.
Trip.com offers an all-in-one suite of diversified travel products and industry-leading customer service, via its mobile-first app to users around the world.
The joint lab will focus on five programmes, including Artificial Intelligence, Flight Business, Hotel Business, International Business, and Cloud Technology.
In recent years, Trip.com has strengthened collaborations with AWS to improve marketing capabilities and service qualities through its advanced technology.
Trip.com has migrated more than 400 of its international business micro services to AWS, proving the model for more departments and mature business component tools to follow suit.
After migrating to AWS, Trip.com saw a significant improvement in its air ticket booking system, and reduced overall total memory consumption by more than 96%, achieving major cost savings.
Chen Zhang, Executive Vice President of Trip.com Group enthused "we are excited to sign an MoU with Amazon Web Services to build the innovation lab. Trip.com has worked hard to consistently develop technology to improve services and offerings for customers. The innovation lab aims to make travel more accessible and provide the ultimate experience for travellers, using the latest technology, renowned experts, and leading researchers from Trip.com and AWS."
Gu Fan, General Manager of Growth Acceleration of AWS Greater China added "Trip.com is the world's leading one-stop travel service provider and a role model of global development.
"We are honored to empower Trip.com through the joint innovation lab with our cloud services and successful practices in the fields of big data, artificial intelligence, and machine learning to continuously help Trip.com expand its existing business, uncover new growth opportunities and fulfill its mission to 'achieve the perfect journey' for global travellers."
During the pandemic, Trip.com successfully launched its innovative live stream campaign 'DreamNowTripLater'. By leveraging AWS services, Trip.com has a robust, high quality, and engaging live stream to showcase true travel destination experiences to customers.
AWS has also allowed Trip.com to improve connections with flight and hotel partners, by providing increasingly reliable service for users with a faster and more stable system that reaches millions of global users.
In addition, as part of the collaboration, Trip.com leverages AWS to provide training and AWS Certifications to its employees in various fields, such as cloud computing architecture, development, operations, containers, data analysis, database, security, artificial intelligence, and machine learning, which will help them upskill and innovate using cloud computing. AWS and Trip.com also collaborated to develop a four-year training plan and are expected to train approximately 2,000 employees through comprehensive training courses supported by AWS's customer service team.
Image. Trip.com and Amazon Web Services sign MOU to build joint innovation lab
20th April 2023 - Trip.com data reveals renewed interest for tourism on Chinese mainland
12th March 2023 - Trip.com Group collaborates to promote Japan as a specialist destination
23rd February 2023 - Trip.com Group urges tourism industry to collaborate on supporting victims of Turkey-Syria earthquakes
22nd January 2023 - New WTTC and Trip.com Group report reveals rising demand for sustainable tourism
26th October 2022 - Trip.com Group launches global campaign with Tourism and Events Queensland
17th July 2022 - Trip.com Group and Singapore Tourism Board strengthen collaboration
6th July 2022 - Trip.com Group partners with Tiqets to expand museum and attractions offerings
12th May 2022 - Abu Dhabi department of culture and tourism partners with Trip.com Group
3rd December 2021 - Trip.com Group and Tourism Fiji cooperate to promote Fiji as a destination
26th November 2021 - New report from WTTC and Trip.com Group reveals latest trends in tourist behaviour
17th November 2021 - Trip.com Group enters Pacific Asia Travel Association membership
8th July 2021 - Trip.com Group hosts tourism festival on China’s Hainan Island
24th May 2021 - Trip.com Group launches COVID-19 medical relief initiative for India
13th May 2020 - Trip.com Group to oversee WTTC initiative to help revive tourism sector
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