Topgolf player experience and business efficiency enhanced through LM Envision implementation

September 19, 2024

Global golf entertainment leader, Topgolf, with over 100 venues worldwide, has redefined how people experience golf by combining technology with entertainment.

By implementing LM Envision from LogicMonitor - a leading Software-as-a-Service (SaaS)-based hybrid observability platform powered by artificial intelligence (AI) - Topgolf has enhanced its player experience and business efficiency.

Topgolf aims to reach an ambitious goal of 50 billion balls hit by 2025, thanks to the seamless consolidation of 10 disparate monitoring tools into a single comprehensive platform that will ensure consistent, high-quality experiences for their customers.

With LogicMonitor’s LM Envision platform, Topgolf now has a single, unified view of their entire IT infrastructure.

Enhancing Topgolf's IT infrastructure with LogicMonitor
Topgolf needed one comprehensive platform to integrate all monitoring data, from infrastructure down to Internet of Things (IoT) devices, at each golf bay. The company’s legacy monitoring solution didn't integrate with the other incident management tools, ticketing systems, and other business critical technology. This challenge made it difficult for the team to meet the increasing demand for better customer experience alongside the necessary visibility into IT performance.

As the strategic IT consultant for Topgolf, SHI helped lead the evaluation for their observability transformation leading them to LogicMonitor. The consolidation of 10 different monitoring tools into one integrated platform has significantly enhanced Topgolf’s ability to proactively manage and resolve issues, reducing downtime and ensuring that players enjoy uninterrupted fun and competitive gameplay. With LogicMonitor’s agentless solution, Topgolf gains proactive monitoring capabilities, enabling its IT teams to address potential problems before they affect players.

Delivering uninterrupted player experiences and operational excellence
Mike Zvolanek, director of global infrastructure, Topgolf notes “our goal was to get our organisation to a state where we're less reactive and more proactive. LogicMonitor helps us stay ahead of issues before they impact our venues and cause revenue losses.”

The streamlined monitoring process has reduced mean-time-to-resolution (MTTR) from 15 minutes to less than two minutes, minimising disruptions for players and ensuring a smooth experience. Additionally, LogicMonitor’s detailed insights empower Topgolf’s executives and support teams to make informed decisions and maintain a competitive edge in the entertainment industry.

Julie Solliday, chief customer officer, LogicMonitor added “over the last three years we've supported Topgolf in their quest to revolutionise the sports entertainment industry and we are thrilled to grow with them as they drive towards 50 billion balls hit. Our platform is designed to provide unparalleled visibility and reliability, enabling Topgolf to deliver consistent, high-quality experiences to their customers while achieving their operational goals.”

Topgolf’s commitment to leveraging technology for growth and innovation continues to drive their success. By integrating LogicMonitor’s advanced monitoring capabilities, Topgolf is well-equipped to meet their ambitious goal of 50 billion balls hit by 2025, all while delivering exceptional experiences to their customers. To learn more about Topgolf’s journey, read the case study.

More information on LogicMonitor

16th September 2024 - Toptracer virtual reality games launched at Topgolf Gold Coast

18th February 2024 - Topgolf Gold Coast to reopen on 23rd February

30th August 2022 - South East Asia’s first Topgolf now operational in Bangkok

18th March 2021 - Merger of Callaway Golf Company and Topgolf International completed

18th January 2019 - Topgolf development plans halted following indifferent performance of first Australian venue

30th July 2018 - Clark Kirby outlines vision for Topgolf’s Australian expansion

15th June 2018 - Australia’s first Topgolf Venue opens on the Gold Coast

24th April 2018 - Job search begins for Australia’s first Topgolf venue

14th April 2018 - Countdown to Topgolf Gold Coast opening

20th December 2017 - Topgolf’s Zach Shor to address 2018 Golf Business Forum

18th December 2017 - Topgolf global expansion to continue with new Dubai venue

9th October 2017 - Australia’s first Topgolf to open in June 2018

3rd July 2016 - Village Roadshow to introduce Topgolf concept as part of revitalisation of attractions

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