AusLeisure

Perth Stadium Management (PSM), the operator of Domain Stadium has been awarded a prestigious Pinnacle Award for Customer Service Excellence - acknowledges its commitment to customer service, and positions the organisation as leaders in the delivery of fan-first experiences.

PSM received the accolade as the result of a successful strategy to provide a world-class, total management service at Domain Stadium – placing the customer at the heart of everything they do.

Commenting on the receipt of the Award, PSM General Manager at PSM Gavin Taylor said the team are very proud of this achievement as customer service has been PSM’s core focus since forming earlier this year.

Taylor explained "it is an ethos of ours that while the building we operate in remains largely the same each year, we can continue to improve the service experience through a committed and engaged workforce focused on the customer.

"We have developed a customer service strategy that delivers a ‘door-to door’ experience for fans – meaning that we focus on the journey and the experience of the fan from the time they leave their door, to the time they arrive at the Stadium, before heading home again.

“Our key achievements have been the development of a HR framework to support the delivery of best practice customer service, implementation of a four year Customer Service Strategy, development of a Customer Service Charter, reaccreditation with the Customer Service Institute at the higher level of Integration and significant improvements in customer satisfaction.”

The focus on customer service has delivered measurable improvements in the event experience for fans at Domain Stadium, with Customer Service satisfaction up by 20% and Overall Experience satisfaction up by 13.3% since 2011.

Perth Stadium Management is a strategic alliance between the West Australian Football Commission (WAFC), Delaware North, Live Nation and Ticketmaster. Together the partners provide the ultimate in Perth venue management.

For more information about Perth Stadium Management visit www.perthstadiummanagement.com.au

Image shows members of the Perth Stadium Management after receiving their Pinnacle Award for Customer Service Excellence at Crown Perth.

26th September 2015 - PERTH STADIUM MANAGEMENT CONDEMN FAN VIOLENCE AT DOMAIN STADIUM

3rd August 2015 - DOMAIN STADIUM GAINS FURTHER CUSTOMER SERVICE ACCREDITATION

23rd March 2015 - PERTH STADIUM MANAGEMENT GETS INDUSTRY LAUNCH

12th December 2014 - TROPHY CABINET BULGING AT PATERSONS STADIUM

Support our industry news service
We hope that you value the news that we publish so while you're here can we ask for your support?

As an independent publisher, we need reader support for our industry news gathering so ask that - if you don't already do so - you back us by subscribing to the printed Australasian Leisure Management magazine and/or our online news.