Latest News

Back to Latest News back

 

NSW Government looks to outlaw ticket scalping

NSW Government looks to outlaw ticket scalping
October 8, 2017

The NSW Government is to introduce tough new ticket scalping reforms to stamp out price gouging practices in the live entertainment industry.

Announcing the move today, NSW Minister for Better Regulation Matt Kean said the proposed reforms would stop anyone reselling a ticket to a NSW event for more than the original sale price and cap transaction costs at 10%

Explaining that the reforms will put consumers first and stop tickets from being swept up and resold at grossly inflated prices on the secondary market, Minister Kean stated “I’m sick and tired of consumers being taken for a ride by shonky operators looking to make a quick buck at the expense of ordinary fans.”

He explained that the new provisions would stop anyone from reselling a ticket to a NSW event for more than the original sale price, plus the associated transaction costs, adding “those costs would also be capped at a maximum of 10% of the initial sale, which means absolutely no ticket to a NSW sporting or entertainment event should be resold for more than 10% above its original price.

“We understand there may be legitimate reasons why people wish to on-sell event tickets, but we won’t tolerate the often exorbitant prices they’re listed online for.

“These reforms are about making tickets more accessible to the real fans that deserve to be able to enjoy their favourite sport or artist at a live event.”

Minister Kean said the proposed Amendments to the Fair Trading Act 1987 would also include:

• In an Australian first, outlawing the use of ‘bots’ – security manipulation software that allows ticket scalpers to buy tickets in unauthorised high quantities; 
• Cracking down on advertising, or hosting advertisements, for tickets that breach the new resale laws; and,
• Fostering greater transparency in the primary market by giving the Minister the power to require event organisers to publicly disclose the number of tickets available for sale to major NSW events. 

Minister Kean advised that “the reforms also aim make it clear that tickets resold within the new laws should not be cancelled by event organisers or venues simply because the ticket has been acquired in the secondary market.”

The move has been welcomed by Australian Rugby Union, Cricket Australia, Football Federation Australia, the NRL and AFL NSW/ACT.

Cricket Australia Chief Executive James Sutherland commented “these important reforms will improve the ability of our team to act on any tickets being scalped to cricket events in NSW.

“For events such as the Ashes, we know that tickets are in high demand and these reforms send a very clear message to those who try to take advantage of the system and scalp tickets at inflated prices, that we will identify and cancel tickets in accordance with our terms and conditions.”

“Our message to all fans is to not support this practice of buying from scalpers. We want genuine fans to be able to enjoy our events and only pay the price advertised.”

However, consumer advocacy group Choice said the reforms were only the first step in cleaning up the “utter shambles” in the resale industry and called on ticketing companies to do more.

Choice spokesman Tom Godfrey said one of the “dodgiest” resellers, Viagogo, could remain untouched because it was based overseas.

In a statement Godfrey advised “the primary ticketing market needs to step up and invest in innovations to reduce fraud within the industry.”

Godfrey suggested allowing name changes on tickets or developing better ticketing systems would be a “strong first step”.

5th October 2017 - CHOICE NAMES VIAGOGO AMONG AUSTRALIA’S SHONKIEST PRODUCTS OF 2017 

1st September 2017 - GOOGLE URGED TO BLOCK ONLINE RESELLERS WHO DUPE TICKET BUYERS

28th August 2017 - ACCC COMMENCES LEGAL ACTION AGAINST TICKET RESELLER VIAGOGO 

6th September 2017 - AFL URGES FANS TO AVOID MAKING FINALS SERIES TICKET PURCHASES THROUGH VIAGOGO 

24th September 2016 - GROWING USE OF BOTS FOR HOT SPORT AND ENTERTAINMENT TICKETS REIGNITE SCALPING DEBATE 


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

SUNBATHER

Solar Pool Heating & Swimming Pool Covers since 1974. Sunbather offer an Australian made product which undergoes continual development to enable you to trust in the Sunbather brand. We deliver a…

read more

Aquatics / Venues

 
 

Digonex

Digonex is a leading provider of customised dynamic pricing solutions to clients in arts and entertainment, sport, attractions, cultural institutions and retail sectors. Digonex’s technology is…

read more

Attractions / Entertainment / Sport / Technology / Ticketing

 
 

SLE WORLDWIDE AUSTRALIA PTY LTD

SLE Worldwide Australia is a Managing General Underwriter specialising in insuring risks in the world of Sports, Leisure and Entertainment. Be it relaxing, playing, organising or watching sports,…

read more

Insurance / Venues

 
 

HQH FITNESS

HQH Fitness is an international company that specialises in improving the health, fitness and wellness of people everywhere. We are the South Pacific distributors for Total Gym/GRAVITY Education and…

read more

Fitness / Recreation / Technology / Wellness

 
 

Enta Australasia

As of the 1st July 2018, Enta Australasia Pty Ltd/Best Union has been rebranded as VIVATICKET Pty Ltd.  Click here to view the VIVATICKET Pty Ltd listing.  19th July 2018 - ENTA…

read more

Technology / Ticketing / Venues

 
 

Aussie Strength

We are Aussie Strength. The ultimate supplier for Commercial Gym Equipment that's built to deliver in the toughest environments. From USA-Built hardcore weight training equipment from Arsenal…

read more

Fitness / Technology / Wellness

 
 

INTELLIGENZ

Recreation Management Software for managing all your program registrations, facility bookings, membership pass sales and Point of Sale; including detailed reporting, automated customer communication…

read more

Access / Billing / Finance / Marketing / Technology

 
 

Aquaspin

AQUASPIN™ - Aqua Cycling Aquaspin™’s sessions have been specially designed by our Master Trainer to be challenging yet fun group cycling sessions. Each session is tailored to…

read more

Aquatics / Fitness / Recreation / Wellness

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business