AusLeisure

Fitness Australia Chief Executive Bill Moore has welcomed comments from NSW Minister for Better Regulation Matt Kean that urges consumers looking to join a gym to sign up to a Fitness Australia affiliated club.

Speaking yesterday about the need for potential gym members to be aware of their consumer rights

Minister Kean stated “when looking for a new gym, remember to shop around and make sure the gym is a member of Fitness Australia, and is therefore bound to the Fitness Industry code of practice.”

Minister Kean also advised that NSW Fair Trading (the former NSW Department of Fair Trading) had received about 550 complaints a year for the past three years about gym memberships.

Responding to the Minister’s advice, Moore stated “this is a great reminder for consumers to be choosing the right gym or fitness facility.”

“We know that the measures in place between Fitness Australia and the State and Territory Departments of Fair Trading to protect both the fitness businesses and their clients are most effective when the business is a member of Fitness Australia.”

“We work closely with our business members who strive for a high standard of customer care, safety and service.”

Moore advised that Fitness Australia members have made a commitment to industry’s key business principles and standards.

Fitness Australia’s commitment to the fitness industry includes developing guidelines and safety standards through consultation with experts which in turn are delivered as quality education programs for business accreditation, putting client safety first.

Moore added “we will continue to work with the State based Departments of Fair Trading to see how we can contribute to reducing complaints about gym contracts.”

For more information go to fitness.org.au 

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