Latest News

Back to Latest News back


New platform to assist tourism operators avoid COVID-19 cancellations

New platform to assist tourism operators avoid COVID-19 cancellations
August 9, 2021

As tourism operators Australia wide grapple with the latest round of COVID-19 lockdowns a new platform aims to help travellers better identify risks and restrictions and prevent costly cancellations.

goPassport’s Know Not No (KNN) platform provides the most up-to-date information on the COVID-19 situation and restrictions Australia-wide and with countries with whom it has travel bubbles, such as New Zealand.

Led by infectious diseases and border control experts, by clicking on an interactive map, KNN users can see precisely the COVID-19 situation in their LGA and restrictions in the LGA they intend to travel, ensuring informed decisions about visiting.

KNN Chief Executive, Matt McKinley stated “as we have seen through recent snap lockdowns COVID-19 can rapidly disrupt plans and gone are the days of just freely travelling.

“A state, territory or LGA can appear safe to travel at one moment before dealing with a potential cluster the next.”

Advising that a link to the KNN website from a tourism operator’s booking sites, along with a link in reservation emails could assist in helping travellers feel more confident and help reduce costly cancellations, McKinley noted “the idea of losing money through cancellations and non-refundable travel services due to changes stops people in their planning.

“The anxiety of their family being thrown into a quarantine hotel for 14 days is genuine for people.”

McKinley went on to advise that travellers are often confused by media messaging and unsure of which resource will provide the most accurate and updated information on lockdowns and restrictions.

He noted “coupled with the delay in the actual change appearing on the Government Health website has created a significant lack of confidence for travellers daring to leave home and travel into another state.”

With tourism has been a growing and crucial part of the Australian economy over many years, reluctance to travel is having a devastating and long-lasting impact on tourism operators across the country.

While yet to release its latest figures, Austrade reported that within months of the first COVID-19 cases in Australia, the industry slumped, with tourism Gross Domestic Product (GDP) falling to $50 billion, down 0.6% points.

Based on the patented goPassport principles of capturing the pathway, guiding, monitoring, and alerting for each traveller, KNN is set to build confidence in travel as travel restrictions continue to impact the future of living with Covid-19.

Tourism operators are being urged to test the KNN platform and to embed a link to KNN into their booking systems.

The user-pay solution costs travellers $7.99 for to receive alerts by entering their details and travel plans.

goPassport is an Australian technology company that has developed an end-to-end real-time risk management platform to enable safe domestic and international travel. Led by infectious disease and border control experts, goPassport’s transparent digital platform enables international visitors to complete COVID compliance before starting their journey, keeping any risk offshore while minimising disruption to travel plans.

For more information visit

Related Articles

7th August 2021 - Intrepid Travel to make vaccines mandatory for travellers and staff

6th August 2021 - GlobalData highlights the impact of lockdowns on Australia’s domestic tourism recovery

6th August 2021 - New appointments made to Tourism and Events Queensland board to help support tourism recovery

6th August 2021 - Adventure Tourism Victoria demands business grants to be paid on day one of lockdown

4th August 2021 - ATEC supports COVID vaccinations to prevent more lockdowns and reopen the economy

2nd August 2021 - National body highlights more funding still needed to rebuild Australia’s regional tourism sector

30th July 2021 - Australia’s lockdowns to end once 80% of the population is vaccinated against COVID-19

28th July 2021 - Unvaccinated Australians could be barred from festivals, theatres and sport and entertainment venues

17th July 2021 - Tourism industry welcomes New Zealand’s visa and infrastructure announcements

16th July 2021 - WTTC highlights need for international recognition of all approved COVID-19 vaccines

13th July 2021 - Vaccine Passport could be on Phones by December

8th July 2021 - VMA says Australia getting vaccinated is the key to live entertainment industry’s road to recovery

29th June 2021 - Abu Dhabi to restrict access to public places to vaccinated people only

20th June 2021 - Vaccines to play a key role in leisure industry recovery

15th June 2021 - Tripadvisor research reveals COVID-19 vaccines driving global tourism demand

2nd June 2021 - Theme park tickets and airline rewards offered as incentives for vaccination uptake

1st April 2021 - GlobalData advises quarantine-free travel for vaccinated tourists will expedite Thailand’s tourism

16th December 2017 - Tourism technology gets backing from Queensland Government

3rd June 2013 - Cairns tourism technology on show to Australia

Support our industry news service
We hope that you value the news that we publish so while you're here can we ask for your support?

As an independent publisher, we need reader support for our industry news gathering so ask that - if you don't already do so - you back us by subscribing to the printed Australasian Leisure Management magazine and/or our online news.

Click here to view our subscription options.


supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all


We are the leading providers of kids fun multi-sports programs for Sport and Recreation Centres. Programs cover twelve common sports as well as Gross Motor Skill Development and suit children from as…

read more

Fitness / Play / Recreation / Sport / Wellness


Worldwide Sports Management

Principal Consultant Simon Weatherill has spent the last 20 years developing the world renowned Melbourne Sports Hub, as former Chief Executive Officer of the State Sports Centres Trust…

read more

Aquatics / Consultants / Recreation / Sport / Venues


iDwala Pty Ltd

iDwala is the Community Sports Facility Specialist offering the highest quality designs and technical expertise to Councils, Schools and Sporting Clubs looking to create sporting…

read more

Consultants / Design / Recreation / Sport / Surfaces



Clubware’s online gym software is not your run of the mill management system. It has been carefully designed to incorporate all the elements that a fitness club would need. How did we do that?…

read more

Access / Billing / Fitness / Recreation



Our team believes floors should be beautiful, comfortable, and engineered for safety, even when wet. Life Floor tiles meet six unique performance based standards: slip-resistance, impact absorption,…

read more

Aquatics / Play / Recreation / Safety / Surfaces



SPORTENG specialises in the Planning, Design and Construction inspection of Fields of Play for all sports. Blending engineering with the specialist knowledge gained from working closely with sport…

read more

Consultants / Recreation / Sport / Surfaces / Venues



BODY BIKE® International is a leading manufacturer of indoor bikes with a 20-year track record of creating the best indoor bikes. Stay connected with Body Bike Australia…

read more

Fitness / Recreation / Sport / Technology / Wellness


get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business