Latest News

Back to Latest News back


Leisure industry offers opportunities for older workers financially impacted by COVID-19

Leisure industry offers opportunities for older workers financially impacted by COVID-19
November 26, 2020

With over half of older workers in Australia have been financially impacted by COVID-19, Bruce MacKenzie, Managing Director and founder of workforce management software leader Humanforce, believes that older workers are now more open minded to different types of employment and are looking to explore opportunities within the leisure industry, with 41% open to casual employment and 39% open to any type of work.

MacKenzie’s comments are based on newly released Humanforce survey that revealed that as Australia’s unemployment rate rose to 6.9% in September amid the ongoing impacts of COVID-19, 42% of older workers said they had recently lost their job or had their hours reduced.

The survey also found that 52% of older workers in Australia had suffered financially due to the pandemic.

As a result of the challenges faced during COVID-19, MacKenzie stated “we know that COVID-19 is changing the face of work across the world, as unemployment rates continue to rise. Our research shows that one of the flow-on effects could be that older Australians who lose their job because of the pandemic will be transitioning into different types of work, including casual work in the leisure field. This means employers need to look closer at how to support older Australians as casual employees.”

Older Australian workers said the key factors they would look for in casual employment in the leisure industry would be a stable income (70%), a reliable number of days and hours (65%) and flexibility with days and hours (62%).

Mackenzie noted “a common misconception about older workers is that they aren’t open to learning new technologies or skills as part of their job.

“Yet the overwhelming majority of older workers we surveyed were supportive of casual jobs where automated technologies were used or where they could retrain or learn new skills.”

Almost three-quarters (73%) of older workers said they are open to using automated technologies and 85% are open to retraining or learning new skills in a new role. Most of them (65%) also said that the best way to support older workers in using technology at work would be through training provided by a manager or colleague.

Mackenzie added “Australian businesses are going to need casual workers to assist in their recovery from COVID-19. As older Australians become more open to casual work due to the pandemic, this is an opportunity for employers to also become more open minded about employing and supporting them in casual roles.”

Sydney-based Humanforce Humanforce contracted Zoho Survey to survey 500 older worker respondents (workers of ages 45 and over) as part of this research project.

Humanforce - an intelligent platform for shift-based workforces. 
Almost every shift has its no-shows, late arrivals, and special requests, but, managers also have to deal with the big shifts in how people work - everything from new employee expectations to new technologies, new regulations, and other major changes.

Humanforce brings a whole new approach to managing your teams where you can simplify the process, see everything at once, and stay ahead of the curve. That’s why thousands of businesses of all sizes - hotels to hospitals, resources to recreation, stadiums to shops and more.

Click here to contact Humanforce via their entry in the Australasian Leisure Management Supplier Directory. 

Related Articles

18th November 2020 - New Zealand tourism operators struggling with staffing

13th October 2020 - Research shows impact of COVID-19 on arts and creative sector workers’ mental health

14th September 2020 - New survey highlights Melbourne hospitality staff losing confidence in employment opportunities

31st July 2020 - Merlin Entertainments Group’s Sydney attractions offer frontline workers free entry in August

28th May 2020 - Research into Coronavirus impact shows almost 70% of Australian casual workers suffering financially

21st May 2020 - Jobs in the arts and hospitality could take five years to recover to pre-Coronavirus levels

14th May 2020 - New survey reveals most of Australia’s hospitality staff have lost confidence in the Industry

24th March 2020 - Humanforce release Employee Trace Tool to manage Casual Workers through Coronavirus outbreak

24th March 2020 - Up to 300,000 hospitality jobs set to be lost across Australia

20th February 2020 - Report shows chronic skills shortage in the events industry

4th January 2019 - Hong Kong Disneyland changes retirement policy

12th July 2018 - TimeTarget rebrands as Humanforce

20th July 2017 - Growing Victorian tourism sector impacted by ongoing skills shortages

5th November 2015 - Staff and skills shortage impacts tourism businesses

Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.


supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

Smart Connection Consultancy

Smart Connection Consultancy is a boutique sport and recreation consultancy who has become one of Australia’s leading advocates for the use of synthetic sports surfaces as a vehicle to grow…

read more

Consultants / Recreation / Sport / Surfaces


Pico Play

Pico Play is a global leader in the planning, design, development and construction of world-class themed attractions and entertainment that deliver extraordinary and memorable experiences to millions…

read more

Attractions / Consultants / Design / Recreation / Tourism



Email for trade enquiries:  Customer support desk - Click Myzone support or go to ‘help’ on myzone app to access live support. Myzone® is the leading…

read more

Fitness / Sport / Technology / Wellness


METRA Australia

With industry leading solutions in design and durability you can improve your facilities with our access control operations, payment systems and flexible personal locker storage solutions. Your…

read more

Aquatics / Attractions / Fitness / Recreation / Security



As of 2018, TicketServ operates as SeatGeek Asia Pacific Pty Limited, part of international ticketing platform SeatGeek. Click here to contact SeatGeek Asia Pacific via their entry in…

read more

Attractions / Entertainment / Events / Sport / Ticketing



SimplySwim is a school management solution that helps swimming school owners and managers optimize operations by automating functions such as managing class schedules, billing and billing statements,…

read more

Aquatics / Education / Recreation / Safety / Technology


Perfect Gym

Perfect Gym Solutions is a software as a service (SaaS) solution purpose-built to service the fitness industry, with over 1000 clients servicing over 2 million gym members across 40 countries making…

read more

Access / Fitness / Marketing / Recreation / Technology


Yellowbox Lockers

Yellowbox is an Australian technology company that has developed smart locker technology operated through an app with a focus on experience for users and facility managers. Found at Beaches, Aquatic…

read more

Aquatics / Attractions / Entertainment / Retail / Security


get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business