Jonas Leisure introduces new customer service portal

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Jonas Leisure introduces new customer service portal

May 26, 2017

Leading industry software and management systems provider Jonas Leisure is introducing a new customer service portal for users of Gladstone Health & Leisure, Centaman and Envibe software.

Available from 1st June 2017, the portal will enable customers to sign in to make service requests or check progress on enquiries they have made previously.

Email updates will keep customers in the loop when a case is opened, when comments are made by a service representative, or when more customer input is needed.

Jonas Leisure General Manager Mike Henton said the portal would give customers a better understanding of the work being done to resolve their enquiries and any issues they report.

Henton explained "this portal will mean better service for our customers across Australasia and improved efficiency for our support staff, resulting in a better all-round customer service experience for everyone involved.”

Henton emphasised that Jonas Leisure’s existing support services would continue, with the launch of the portal being part of a wider project to enhance customer service.

He added that other exciting improvements to support the popular leisure management software brands are planned for release over the coming months.

Jonas Leisure provides a suite of innovative leisure management and fitness software for aquatic and recreation facilities, gyms, parks, sports clubs and other businesses across Australasia.

Click here to contact Jonas Leisure via their Australasian Leisure Management Supplier Directory entry.

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