Latest News

Back to Latest News back

 

Technologies shaping management of New Zealand aquatic and recreation facilities

Technologies shaping management of New Zealand aquatic and recreation facilities
April 25, 2017

A parent books her daughter in for swimming lessons on her mobile phone during her lunch break at work; a team leader at the local recreation centre sees new fitness club bookings in real-time and organises additional sessions; and acouncil manager plans an aquatic facility based on community demand.

The above examples demonstrate how information technology is changing the management of council-owned recreation facilities in New Zealand, with councils and local communities benefitting.

Among councils making use of these innovations, Invercargill City Council is using the latest technology to make it easier for locals and visitors to make the most of its recreation centres and aquatic facilities.

Council Aquatic Services Manager Peter Thompson says now the technology to analyse historic data across council business units is available, it is possible to review years and months at a glance, forecasting impact on council rates immediately when planning.

At Invercargill’s Splash Palace, Centaman facility management software helps collate information about busy times of year and customer preferences.

Thompson says this leads to greater understanding of how to improve the services the aquatic centre offers the community, explaining “it’s what you do with the information you have that counts. A good facility management system helps to identify the issues.

“From a level-of-service perspective, this shows us if attendance and membership is increasing or declining, and how different groups participate. If you can get that level of data, you can analyse it and make use of the results.”

New web- and mobile-based technology also plays a large role, enabling Splash Palace to connect with customers and staff members.

Splash Palace uses several tools on mobile platforms, including a mobile app designed by Thompson and New Zealand-based online rostering and timesheeting software Rosterit, which allows staff to create and check rosters online and from their mobile phones.

Web-based applications are also effective, allowing signup for swim school classes from anywhere customers have internet access. These same applications provide tools for swim teachers to deliver detailed progress reports to parents.

Thompson says the ideal situation is when all facets of a facility’s IT infrastructure can come together to complement and support each other.

Geoff Barton, General Manager of Programmes for Auckland-based Community Leisure Management agrees that good use of data and analytics in aquatic and recreation facilities improves business efficiency as well as the experience for staff and customers.

Barton recently led the implementation of a ‘live data’ project across CLM terminals to enable greater transparency of membership data, participation numbers and financial information across its 15 managed facilities.

Barton advises “when we started on the project, I knew it had to be something special. With good information technology, we can establish a culture of awareness amongst our staff.

“We’ve linked through using Centaman software as our database, along with OBDC (open database connectivity) and SQL (a special-purpose programming language designed for managing data). From front-line staff to the board members, we can see what’s happening to the minute.”

While it is early in the project, there have been immediate qualitative results.

Barton says live data has improved staff knowledge of what is required to achieve KPIs, increased staff feedback and engagement and streamlined reporting for councils.

In addition, the need for staff to request data from management has been “virtually eliminated”, saving time and giving staff the tools they need to effect positive change.

Barton adds “I deal directly with fitness, and can see the difference already.

“We have seen a gradual increase in membership numbers in fitness programmes, and they are now at the highest (level) they have ever been.

“The great thing is that once staff know how to use the system, they don’t have to ask. They can find the information themselves. It has cut down on a lot of administration time.” 

Images: Invervcargill's Splash Palace (top) and access with the Centaman EasyGate (below).

2nd December 2016 - CLM’S MARKETING MANAGER ACKNOWLEDGED AS EMERGING RECREATION LEADER

22nd November 2016 - COMMUNITY LEISURE MANAGEMENT FACILITIES ACKNOWLEDGED AT NZRA AWARDS

8th November 2016 - JONAS LEISURE OFFERS MASTERCLASSES IN HEALTH AND FITNESS SOFTWARE 

30th December 2015 - WHY GOOD SOFTWARE MATTERS TO GYM MANAGEMENT

7th October 2015 - FIVE NEAR DROWNINGS AT INVERCARGILL SWIMMING POOL LEAD TO RULE CHANGES

25th August 2015 - CENTAMAN CONFERENCES ADDRESS COMMON LEISURE INDUSTRY CHALLENGES

5th August 2015 - HOW INVERCARGILL’S SPLASH PALACE HANDLED THE MEDIA DURING ITS ‘CODE BROWN’ CRISIS


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

BODY BIKE AUSTRALIA

BODY BIKE® International is a leading manufacturer of indoor bikes with a 20-year track record of creating the best indoor bikes. Stay connected with Body Bike Australia…

read more

Fitness / Recreation / Sport / Technology / Wellness

 
 

Fitness On Demand

Fitness On Demand™ is a market-leading developer of virtual group fitness products. Our innovative video delivery systems offer robust content and a simple-to-use, comprehensive web app. Fitness…

read more

Fitness / Technology / Wellness

 
 

SUNBATHER

Solar Pool Heating & Swimming Pool Covers since 1974. Sunbather offer an Australian made product which undergoes continual development to enable you to trust in the Sunbather brand. We deliver a…

read more

Aquatics / Venues

 
 

LINKS MODULAR SOLUTIONS

Links Modular Solutions are a leading provider of high-quality, innovative software solutions for leisure facilities. Our software suite includes modules such as POS, Classes, Members, Facility…

read more

Access / Billing / Finance / Fitness / Technology

 
 

Tim Batt Water Solutions

Tim Batt Water Solutions are at the very forefront of the commercial aquatic business in Australia, with over 30 years specific experience supplying and installing chemical control and dosing…

read more

Aquatics / Environment / Recreation / Technology / Venues

 
 
 

Summit Fitness

Summit Fitness Equipment is now part of NovoFit - see www.ausleisure.com.au/suppliers/novofit/

read more

Fitness / Recreation / Technology / Wellness

 
 

PathMinder

PathMinder Pty Ltd have partnered with AllUser Industries srl to bring Europe’s most advanced high security portals to the Australian and New Zealand markets. AllUser Industries started to…

read more

Access / Fitness / Recreation / Security

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business