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ICC Sydney gets approval to increase patron capacity at Aware Super Theatre

ICC Sydney gets approval to increase patron capacity at Aware Super Theatre
November 12, 2020

International Convention Centre Sydney (ICC Sydney) has today announced that the Aware Super Theatre capacity can operate with up to 2,400 patrons when attending seated ticketed events having received clearance from the NSW Department of Health.

As a result, ICC Sydney will immediately increase the venue’s seated capacity to welcome back larger events, the first of which will be Carols in the Domain. In line with current NSW Government regulations, all ticketed events will be subject to one person per 4 metre² of space. In order to maintain physical distancing within the theatre, which can accommodate 8,000 seats at full capacity, tickets to events will be sold in a checkerboard seat pattern with a minimum of a two-seat gap between groups.

Welcoming the approval as recognition of the venue’s safe running of events and marking another step towards the event sector’s recovery, ICC Sydney Chief Executive, Geoff Donaghy stated “first and foremost, this is an acknowledgement of the thorough, best practice health and safety standards we have in place here at ICC Sydney.

“While the majority of our events are traditionally held in larger numbers, this announcement coupled with recent news that ICC Sydney can host uncapped exhibitions and the reopening of the NSW border to Victoria set for 23rd November, provides yet more positive steps toward our path to recovery.

“Our industry and the performing arts sector were two of the first and hardest hit by the coronavirus pandemic and these announcements provide the critical signs we need to build confidence for our clients, their guests and other event attendees.”

All events held at ICC Sydney including the Aware Super Theatre, will continue to be delivered in line with the venue’s EventSafe Operating Guide which integrates parent group ASM Global’s rigorous Venue Shield program, while meeting NSW Government regulations.

To ensure the safe running of events in an environment transformed by the coronavirus pandemic, ICC Sydney has made operational changes to events held in the Aware Super Theatre including:

• Patron check-in and contact information collection.
• Reduced venue capacities and physically-distanced theatre seating (a minimum of two empty seat between household groups).
• Regular cleaning of high-traffic and high-touch areas with hospital-grade disinfectant.
• Hand sanitiser stations in all paths of travel, frequently accessed areas and near bathroom facilities.
• COVID-19 safety training for all operational, frontline and contract staff, as well as on-site COVID-19 Safe Hygiene Marshals.

Deanne Stewart, Chief Executive of the venue’s naming rights partner, Aware Super, noted “this year has been a challenging one for so many in our community, in particular the events sector. Opening the Aware Super Theatre to 2,400 people is wonderful news for the sector and the NSW community, allowing more people to enjoy live entertainment while remaining COVID safe.

"Welcoming back larger events to this fabulous facility with the spectacular Carols in the Domain will help to lay the foundation for the Theatre to host an increased range of live events in 2021. We look forward to continuing our successful partnership with ICC Sydney and to supporting the critical events and tourism sector to recover and emerge stronger from a difficult 2020.”

Located in the heart of Darling Harbour, the Aware Super Theatre, has hosted top global talent and live entertainment events, including Keith Urban, Jerry Seinfeld, Ariana Grande, Kylie Minogue, Hillary Clinton, Cher and Elton John.

Looking forward to again hosting events, Donaghy concluded "we are certainly looking forward to staging an expanded line-up of live events to continue connecting artists with their audiences, and supporting Sydney and wider Australia’s cultural and performance community, who have had an incredibly challenging year.”

Images: Aware Super Theatre at ICC Sydney is now permitted to hold larger seated events of up to 2,400 patrons. 

Related Articles

12th November 2020 - Customer check-in to become mandatory for many NSW venues and events from 23rd November

4th November 2020 - ICC Sydney to proceed with hosting exhibitions

26th October 2020 - ICC Sydney events generate $510 million despite COVID-19 economic fallout

2nd October 2020 - ICC Sydney launches new virtual event platform

28th September 2020 - ICC Sydney welcomes the return of full in-person conference following COVID-19 pandemic

14th September 2020 - ICC Sydney unveils new look ‘Aware Super Theatre’

21st July 2020 - ICC Sydney awarded EarthCheck Environmental Certification  

16th July 2020 - ICC Sydney’s Theatre to be renamed Aware Super Theatre

3rd July 2020 - ICC Sydney launches new hybrid event solutions to meet evolving client needs

24th June 2020 - ICC Sydney secures sustainable development award

5th November 2020 - Save Our Stages NSW calls on public to help save the state’s live music industry

23rd October 2020 - Survey shows over 400 Australian Live Music Businesses face imminent closure

14th October 2020 - Live entertainment industry counts the cost of COVID

8th October 2020 - Live music venues in NSW unite as part of Save Our Stages campaign

24th September 2020 - Australia joins international initiative to highlight the live events sector urgently needs Government support

22nd July 2020 - Live Entertainment Industry Forum applauds Australian Government’s JobKeeper extension

12th June 2020 - Live Entertainment Industry Forum welcomes potential easing of restrictions on outdoor sport and entertainment venues

27th June 2020 - ASM Global releases operational plans for the reopening of its arenas, stadia, theatres and convention centres

30th April 2020 - ASM Global to launch environmental hygiene program

28th October 2019 - Billboard reports strong performance by ASM Global’s Australian arenas


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