Latest News

Back to Latest News back

 

Zoos South Australia selects Gateway/VTicket access solution

Zoos South Australia selects Gateway/VTicket access solution
December 9, 2015

VTicket has been selected by Zoos South Australia to provide the Gateway Ticketing Systems Galaxy® Product Suite to its two locations, the Adelaide Zoo and Monarto Zoo.

Looking for a new management system, Zoos South Australia, the charitable conservation society that runs both Adelaide Zoo, Australia’s second-oldest zoo, and Monarto Zoo, Australia’s largest open-range zoo, appointed Strategy at Work, IT strategy and architecture consultants, to guide the improvement of systems to support business operations including booking, ticketing and retail.

An extensive, rigorous, global Expression of Interest and Request for Proposal process was undertaken to identify the most suitable business system partner for Zoos South Australia.

The proposal from VTicket, the Australian and New Zealand value-added reseller for Gateway Ticketing Systems, focused on providing improvements to the visitor’s experience, operational efficiency and overall value to Zoos South Australia was accepted unanimously by the selection team.

VTicket’s proposal to implement a solution based on the Galaxy® Product Suite was selected based on its proven track record in the world’s leading attractions as well as having successful implementations in Australia.

Commenting on the selection, Lindsay Whitebread, Strategy at Work’s Consulting Partner, explained “we were impressed by VTicket’s enthusiastic, outcome-oriented team, which aligns well with the team at Zoos South Australia.”

Strategy at Work will continue to work with Zoos South Australia and VTicket throughout the implementation phase of the project.

In the first phase, going live March 2016, Zoos South Australia will use the Galaxy® Product Suite for point-of-sale including membership and annual passes, order entry, the new responsive design eGalaxy™ Web Store and Galaxy Connect™, a single-point integration that simplifies and expands supplier-to-distributor and venue-to-venue ticket sales.

VTicket will use Galaxy Connect™ to connect to V3’s Open Booking Exchange (OBX™) branded Tourism Exchange Australia, Australia’s national tourism booking platform.

Commenting on this integration, V3 Executive Director - Marketing Stephen Wells states “this is a significant development for all involved and we are confident that it will be a great success.”

In the second phase, scheduled to launch June 2016, Zoos South Australia will implement features of the Galaxy® Product Suite that increase guest loyalty and satisfaction including debit and stored value cards.

Looking forward to the implementation of the project, Zoos South Australia’s Manager Visitor Experience Danielle Garvey, stated “we look forward to working closely with Gateway/VTicket to ensure our guests are provided with the best possible customer service experience and visitor experience at Adelaide Zoo and Monarto Zoo.

“With our new ticketing solution, we are demanding a high level of capabilities and service (and) we know that VTicket, Gateway and the Galaxy® Product Suite will deliver on these expectations.”

VTicket’s Senior Project Manager Clare Coyne added “we clearly understand and addressed the full scope of Zoos South Australia’s needs.

“We see this an opportunity to not only provide excellence in ticketing and access control but to drive customer satisfaction to new and previously unreached levels”.

Zoos South Australia has been backed in making this essential ticketing system purchase bytheir principal partner Westpac. 

For more information click here to contact Vticket via their entry in the Australasian Leisure Management Supplier Directory.

Main image: courtesy of Monarto Zoo/Facebook.

25th September 2015  - GATEWAY TICKETING SYSTEMS PROVIDES TICKETING POINT OF SALE SYSTEM AT ROTTNEST ISLAND

16th September 2015 - MONARTO ZOO WELCOMES BIRTH OF SOUTHERN WHITE RHINOCEROS

24th August 2015 - ADELAIDE ZOO CELEBRATES GIANT PANDA FU NI’S NINTH BIRTHDAY

20th February 2015 - ZOOS SA RELEASES PLANS FOR NEW WILDLIFE EXPERIENCES AT ADELAIDE AND MONARTO ZOOS

1st December 2014 - SUPPLIER DIRECTORY PROFILE: VLOCKER

5th December 2012 - GATEWAY TICKETING SYSTEMS APPROVES VTICKET AS AUSTRALIAN AND NEW ZEALAND REPRESENTATIVE


Support our industry news service
We hope that you value the news that we publish so while you're here can we ask for your support?

As an independent publisher, we need reader support for our industry news gathering so ask that - if you don't already do so - you back us by subscribing to the printed Australasian Leisure Management magazine and/or our online news.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

HIDROPLAY

Hidroplay welcomes you to the exciting world of children's Playscapes, waterslide's and Water Attractions. Appealing to families, Hidroplay increases patronage in your facility during those…

read more

Aquatics / Play / Recreation

 
 

Otium Planning Group

Otium Planning Group is a contemporary sport and leisure consultancy providing services in planning, facility development, management and funding for the sport, recreation and leisure industries…

read more

Aquatics / Consultants / Recreation / Sport / Venues

 
 

SeatGeek Asia Pacific

SeatGeek is a search engine and mobile-focused ticket marketplace that allows fans to buy and sell tickets for live events. As of August 2018, SeatGeek has exited the Australian, New…

read more

Entertainment / Sport / Technology / Ticketing / Venues

 
 

GymMaster

Contact: Australia: (+61) 1800 849 001 New Zealand: (+64) 3 668 5727 International: (+1) 415 915 0375

read more

Fitness / Recreation / Technology

 
 

Clubware

Clubware’s online gym software is not your run of the mill management system. It has been carefully designed to incorporate all the elements that a fitness club would need. How did we do that?…

read more

Access / Billing / Fitness / Recreation

 
 

BH Fitness

BH Fitness, part of the long-standing and iconic bike manufacturer BH Group, is a global leader in fitness equipment for both Commercial and Home markets. The company, with the headquarters based in…

read more

Fitness / Recreation / Sport / Technology / Wellness

 
 

AlphaFit

AUSTRALIAN MADE. FIT FOR PURPOSE. Based on the Gold Coast, AlphaFit is a leading manufacturer and supplier of Australian gym equipment specifically for the commercial, strength and conditioning,…

read more

Fitness / Recreation / Technology / Wellness

 
 

ProSlide Technology

ProSlide is the global leader in water ride design and manufacturing, supplying high-performance water attractions to new and expanding water parks around the world. For over three decades, ProSlide…

read more

Aquatics / Play / Waterparks

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business