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YMCA Brisbane introduces technology to improve swim school customer service

YMCA Brisbane introduces technology to improve swim school customer service
June 28, 2017

YMCA Brisbane has joined other YMCAs from throughout Australia by implementing SwimDesk software at the Warwick Indoor Recreation and Aquatic Centre (WIRAC).

This move follows the adoption of the SwimDesk application across a number of YMCAs state bodies including YMCA Victoria, South Australia, and Tasmania.

SwimDesk will help WIRAC manage their swimming student assessments and improve communication and feedback to parents and children alike.

WIRAC Centre Manager David Jordan commented “at WIRAC our team are committed to providing high quality customer serviced based programs to our members and users.

“The Swim Desk platform is an excellent resource to add both value and service to our swimming program. Our team are genuinely excited about adding this to our LTS program which will improve efficiencies and customer service as well as enhance the communication process.”

SwimDesk allows parents to log on to their smart phone or home computer and view detailed reporting on their child's swimming lessons progress solving the age-old challenge of communicating with such a large number of parents.

Other popular functionality of the program includes the digital certificates and specialised retention reporting that result in significant time savings for users. 

Currently closed for a fortnight of maintenance, WIRAC will reopen on 2nd July.

Click here to contact SwimDesk via their entry in the Australasian Leisure Management Supplier Directory.

4th April 2017 - SWIMDESK SOFTWARE TO HELP NEW COCKBURN ARC ENGAGE AND RETAIN SWIM SCHOOL CUSTOMERS 

5th January 2017 - YMCA PILOTS FREE GYM ACCESS FOR YOUNG PEOPLE THROUGH JANUARY 

9th August 2016 - SWIM SCHOOLS USING TECHNOLOGY TO IMPROVE CUSTOMER EXPERIENCE

17th November 2015 - SWIMDESK OFFERS COMPLIMENTARY GUIDE TO IMPROVING SWIM SCHOOL CUSTOMER SATISFACTION

28th October 2015 - GREENEDESK EXPANDS INTO NEW ZEALAND

7th October 2014 - SOFTWARE AIDS COMMUNICATION WITH PARENTS ABOUT THEIR CHILDREN’S SWIMMING LESSON PROGRESSION


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