Latest News

Back to Latest News back

 

Theatre North improves entry experiences new Tickets.com access control solution

Theatre North improves entry experiences new Tickets.com access control solution
March 10, 2021

Theatre North, the independent, not-for-profit performing arts company located at Launceston’s historic Princess Theatre, has used Tickets.com’s mobile all-in-one access control solution to provide a frictionless venue entry experience.

Theatre North and Tickets.com have shared a ticketing relationship since 1999, with arts company using the ProVenue ticketing software since 2014 for all its events.

With the past year and the COVID-19 pandemic having created unprecedented challenges for temporary closures and new restrictions, the team at Theatre North was keen to welcome patrons back into the venue for ‘Coming Home’, a community-led fundraiser held in September.

With a safety-first approach and eager to meet all of the recommended guidelines, Theatre North took the opportunity to trial, Alfred™, the Tickets.com mobile all-in-one access control solution.

Hayley Dobbs, General Manager Tickets.com - Asia Pacific explained “with so much change in the live experience industry, Theatre North has been strategic by testing new technology and solutions to fit their venue and their patrons.”

Alfred, developed for android devices is fully integrated with ProVenue and offers patrons a frictionless venue entry experience, streamlining the ticket validation process for both patrons and venue staff. Alfred provides the ability to not only validate traditional barcodes but also validate digital tickets and contactless tickets via the convenience of Near Field Communication (NFC).

Alfred supports complex ticket validation rules such as entry/exit scanning, specific entry restrictions, timed admission, and controlled interior access to areas such as suites and clubs.

With centralised, remote management of devices–plus a choice of Wi-Fi and/or cellular data connectivity.

Theatre North General Manager, Mandy Sheperd noted “along with providing additional ticket security, the Alfred scanners allow us to track real-time arrivals and enhance our attendance records.

“After the trial our Front of House team gave Alfred the thumbs up, and they are now able to check tickets using a safe, touchless, mobile system at all our events.”

The use of Alfred at entry points assisted with COVID related regulations and ensured that patrons were moving through the doors promptly to be seated. The use of Access Control at the Princess Theatre created opportunities for ticket delivery to be expanded, enabling patrons to receive their tickets via Tickets@home, utilise Digital tickets with the ability to add tickets to their mobile wallets, and access the online ticket management portal, MyTickets.

Theatre North Box Office Manager, Ange Cole noted “the customer service from the technical support team has been second to none. They have the devices pre-set and talk through the easy operation and any settings we might need to change. The technology also allows for their remote login to provide any technical support we might need at short notice”

After great success with their Alfred trial, the team at Theatre North decided to move forward with the use of Alfred during their end-of-year dance season and as a permanent fixture for shows throughout 2021.

Dobbs added “we are thrilled to assist the Theatre North as they transition to 2021 utilising Tickets.com technology and support.”

Click here to contact Tickets.com through their Australasian Leisure Management Supplier Directory.

Images: Theatre North at Launceston’s historic Princess Theatre (top and below, credit: Theatre North) and Tickets.com's Alfred™ mobile access control solution (middle).

Related Articles

1st March 2021 - Wagga Wagga’s Civic Theatre offers a full program for its 2021 Season 

20th February 2021 - Show goes on at Christchurch’s Court Theatre

19th February 2021 - Tickets.com helps Australian Baseball League achieve a successful 2020/21 season

8th February 2021 - $200 million plus redevelopment plan proposed for Launceston’s UTAS Stadium

3rd February 2021 - Opera Australia leads performing arts industry in COVIDSafe performance practices

21st December 2020 - Queensland Performing Arts Centre selects SWIFTPOS to modernise guest experience platform

16th December 2020 - New advisory group aims to strengthen performing arts touring network

30th November 2020 - Launceston Council releases Cultural Strategy for the City

4th November 2020 - Architect appointed to design new performing arts centre and sports hall at Pinjarra school

28th October 2020 - The Joan Sutherland Performing Arts Centre invites feedback on its offerings 

28th September 2020 - Mona Foma announces 2021 dates in Launceston and Hobart

16th June 2020 - City of Launceston launches plans for $90 million arts hub

13th November 2019 - City of Launceston approves development of gasworks art gallery

5th December 2018 - Tickets.com Launches New Google Pay Mobile Ticketing Integration

21st April 2011 - Smart future for Tickets.com


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

 

The Jump Pad

The Jump Pad is a safe, flat inflatable made in a variety of sizes which can be used indoor or outdoor. From 3mx3m up to a whopping 9mx21m. Markets include Indoor and outdoor playgrounds, schools,…

read more

Attractions / Entertainment / Play

 
 

Abel Sports

INTRODUCTION Abel Sports is Australia’s leading manufacturer and suppliers of Goal Posts, sports ground safety netting systems and coaches boxes for Stadiums ,Sports Clubs, Councils and…

read more

Recreation / Sport / Venues

 
 

TECHNOGYM AUSTRALIA

Technogym is the leading company in the Wellness and Fitness field all over the world. With 2,200 employees, 14 branches in Europe, U.S., South America, Asia  and Australia, Technogym exports its…

read more

Fitness / Technology / Wellness

 
 

GREENEDESK

Track. Engage. Retain GreeneDesk is a suite of cloud based software solutions helping health clubs, leisure centres and swim schools to effectively track progression, improve customer engagement and…

read more

Aquatics / Billing / Education / Fitness / Technology

 
 

@leisure Planners

@leisure is a team of experienced leisure, aquatic and sports facility managers and planners, with market modelling, sports management, recreation planning, business and GIS qualifications. We have…

read more

Consultants

 
 

METRA Australia

With industry leading solutions in design and durability you can improve your facilities with our access control operations, payment systems and flexible personal locker storage solutions. Your…

read more

Aquatics / Attractions / Fitness / Recreation / Security

 
 

Tim Batt Water Solutions

Tim Batt Water Solutions are at the very forefront of the commercial aquatic business in Australia, with over 30 years specific experience supplying and installing chemical control and dosing…

read more

Aquatics / Environment / Recreation / Technology / Venues

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business