Latest News

Back to Latest News back

 

Swimmer suffers eye damage after using recalled Zoggs goggles cleaner

Swimmer suffers eye damage after using recalled Zoggs goggles cleaner
August 14, 2018

A Queensland swimmer has suffered "horrible pain" and damage to his eyes after applying a recalled anti-fog product to the inside of his goggles.

Darren Lydeamore, who spent three days in hospital, was not aware that Zoggs Australia’s Fogbuster and Lens Cleaner had been the subject of product recall as a result of a “manufacturing defect” that “may cause irritation and a burning sensation of the eye(s)” .

As reported by the ABC, Lydeamore’s treating doctor advised that given the seriousness of his injuries, the recall should have been more strongly worded and better publicised.

Lydeamore said when he applied the Zoggs Fogbuster Fogbuster and Lens Cleaner to his goggles on a routine morning swim at his local pool, he began feeling an intensifying burning sensation in both his eyes.

Lydeamore told the ABC “initially I thought I'll get some eye drops from the chemist on my way to work.

"But then the right eye really started hurting and I had to close it and I couldn't see anything, and the left eye started clouding up.

"I realised this wasn't good. I thought this is silly, this is dangerous, let's turn around and drive back home again."

Lydeamore was treated by a GP and a local eye clinic before being transported by ambulance to the Cairns Hospital for urgent care.

Dr Tony McLellan said while he had seen some advertisements about the product recall, they varied in description and level of injury.

While notices advising of the product recall were posted on the Australian Competition and Consumer Commission (ACCC) and Zoggs’ website, Australasian Leisure Management is unaware of any wider communication with aquatic and recreation facilties or trade media.

However, the ACCC says Zoggs Australia satisfied all of its recall notification requirements by advertising it on its website and Facebook page.

In a statement issued by the company, Zoggs Asia Pacific General Manager Rob Davies advised that Zoggs had corresponded with every consumer who had reported any issue with the product.

Davies’ statement advised "I am very sorry to hear about the discomfort/pain Darren and all Zoggs consumers have suffered to their eyes, with some leading to hospital treatment and, obviously, great personal distress.”

The statement advised that when Zoggs became aware of a potential issue with the product it was immediately quarantined in the Australian and New Zealand warehouse and no further products were sold while tests were carried out.

Davies’ statement continued “we have been advised that, although painful and very distressing, with medical treatment any effects are temporary."

He said Zoggs then initiated an immediate product recall to retailers to who had received a product from one of the affected batches, adding “we have issued a full recall of all Fogbuster solution sold in the period January to June 2018.

"Zoggs will also be permanently discontinuing the product.

"Recall notices were then sent to all customers who had purchased the faulty products asking them to be displayed in store and for the Fogbuster to be taken off sale and returned to Zoggs by freepost for a full refund.”

Davies said Zoggs’ sales staff then visited the retailers to ensure the recall requirements were in place, advising that 70% of the affected product had been returned to Zoggs.

However, Dr McLellan told the ABC Dr McLellan that he would have preferred to see a far wider campaign to notify customers, advising that Lydeamore had a level of eye damage that he thought was "significant".

Darren Lydeamore is not ruling out legal action and said while his eyes are recovering there is still damage at the moment.

In the recall, Zoggs advised that for batches of the Fogbuster and Lens Cleaner marked 105R customers should “ stop using it immediately” adding “if you are not aware of the batch number of your Cleaner and have bought the product from us in the period from February to May 2018, we would recommend that you stop using the product immediately.”

The ACCC's product recall notice can be seen at www.productsafety.gov.au/recall/zoggs-australia-zoggs-fogbuster-anti-fog-lens-cleaner-extended-recall

Click here to contact Zoggs via their entry in the Australasian Leisure Management Supplier Directory.

Images: Darren Lydeamore in hospital (top) and the Zoggs Fogbuster and Lens Cleaner (below). Courtesy of Darren Lydeamore.

Related Articles

9th August 2018 - Product recall of Zoggs Fogbuster and Lens Cleaner

19th January 2018 - Warning to parents over ‘floating killers’

28th November 2017 - Warning over ‘ticking time bombs’ in handling and storing pool chemicals

20th July 2016 - Palace Cinemas pays ACCC penalty over online booking fees

21st December 2015 - ACCC urges safe riding after rise in quad bike deaths this year

29th June 2012 - FFA and ACCC urge football community to ‘Anchor, Check, Respect’ their goalposts

2nd February 2011 - Revitalising Retail in Leisure


Asking a small favour
We hope that you value the news that we publish so while you're here can we ask for your support?

The news we publish at www.ausleisure.com.au is independent, credible (we hope) and free for you to access, with no pay walls and no annoying pop-up ads.

However, as an independent publisher, can we ask for you to support us by subscribing to the printed Australasian Leisure Management magazine - if you don't already do so.

Published bi-monthly since 1997, the printed Australasian Leisure Management differs from this website in that it publishes longer, in-depth and analytical features covering aquatics, attractions, entertainment, events, fitness, parks, recreation, sport, tourism and venues management.

Subscriptions cost just $90 a year.

Click here to subscribe.

 

supplier directory

The Complete Guide to Leisure Industry Products & Services.

See the directory see all

Summit Fitness

Summit Fitness Equipment is now part of NovoFit - see www.ausleisure.com.au/suppliers/novofit/

read more

Fitness / Recreation / Technology / Wellness

 
 

Perfect Gym

Perfect Gym Solutions is a software as a service (SaaS) solution purpose-built to service the fitness industry, with over 1000 clients servicing over 2 million gym members across 40 countries making…

read more

Access / Fitness / Marketing / Recreation / Technology

 
 

Pico Play

Pico is a global leader in Total Brand Activation. We specialise in engaging people, creating experiences and activating brands. Leveraging a track record in experience design that spans half a…

read more

Attractions / Consultants / Design / Recreation / Venues

 
 

SOLARWISE NSW DOLPHIN TECH

Solarwise NSW / Dolphin Tech were the first and are the largest Dolphin dealer in NSW with a full service facility and full range of spare parts "on the shelf". We also provide on site…

read more

Aquatics / Venues

 
 

Otium Planning Group

Otium Planning Group is a contemporary sport and leisure consultancy providing services in planning, facility development, management and funding for the sport, recreation and leisure industries…

read more

Aquatics / Consultants / Recreation / Sport / Venues

 
 

ELITE POOL COVERS

Since 1989 Elite Pool Covers have designed and manufactured an extensive range of high quality affordable manual,semi-automatic and fully-automatic pool cover systems for the harsh Australian…

read more

Aquatics / Environment / Technology / Venues

 
 

TouchCloud Global

Activating skyscapes for tourism, art, leisure and living TouchCloud Global (TCg) is a highly specialised international consultancy, broker and principal, devoted solely to activating and energising…

read more

Attractions / Consultants / Recreation / Safety / Tourism

 
 

Polin Waterparks

Polin was founded in Istanbul in 1976, and has since grown into a leading company in the waterparks industry. Today Polin is one of the world leaders in the design, production, and installation of…

read more

Aquatics / Attractions / Play / Waterparks

 
 
 
 

get listed with our suppliers directory

Get your business noticed in our targeted directory. Viewed by 10,000 industry professionals per week!

list your business